Contact us
Complaints
If you're unhappy with the service you've received, please see our complaints page for details of our complaints procedure.
By email
I've received an email from The National Lottery about a prize - is it genuine? Find out about common lottery scams.
Please use the following addresses to email us:General enquiries and assistance: help@national-lottery.co.uk
For security reasons, we cannot act on any instructions or respond to any enquiry relating to your Account by e-mail; this also includes resetting your password and unlocking your Account.
Please note email is not a secure medium and due to the nature of the Internet, Camelot cannot guarantee the receipt of emails or response to emails.
Back to topBy telephone
I've received an email from The National Lottery about a prize - is it genuine? Find out about common lottery scams.
You can call us on the following numbers:
| If you play via this website or by Text: | 0845 278 8000 | Mon - Sun | 8am to 11pm |
| If you would like to take out a new Direct Debit, or you have an enquiry about your existing Direct Debit: | 0845 912 5000 | Mon - Fri | 9am to 5:30pm |
| If you play at a National Lottery retailer: | 0845 910 0000 | Wed, Fri, Sat | 9am to 11pm |
| Sun | 9am to 3pm | ||
| All other days | 9am to 5:30pm |
Calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary. This information is correct at February 2010.
Back to topBy post
If you would like to contact The National Lottery by post, please see the options below.
For general and Direct Debit enquiries, please use this address:
The National Lottery PO Box 251 Watford WD18 9BR
If you have a lost, stolen or destroyed ticket enquiry or any other prize payout query, please use this address:
The National Lottery PO Box 287 Watford WD18 9TT
Registration details Camelot Group Limited Registered office: Tolpits Lane, Watford, Herts WD18 9RN Registered in England and Wales No. 2822203
Back to topReport underage sales
Camelot is committed to operating The National Lottery in a socially responsible way. If you suspect that a retailer is selling National Lottery tickets to anyone under the age of 16, you can report them by calling our dedicated hotline on 0870 160 0016. All calls are fully investigated by Camelot's security team.
Back to topBy Minicom
If you are hearing impaired and have a Minicom device, you can contact us on the following numbers:
| If you would like to take out a new Direct Debit, or you have an enquiry about your existing Direct Debit: | 0845 300 1969 | Mon - Fri | 9am to 5:30pm |
| If you play at a National Lottery retailer, via the website, by text or for general information: | 0845 910 0045 | Wed, Fri, Sat | 9am to 11pm |
| Sun | 9am to 3pm | ||
| All other days | 9am to 5:30pm |