Contact us

By email

I've received an email from The National Lottery about a prize - is it genuine? Find out about common lottery scams.

Please use the following addresses to email us:

General enquiries and assistance: help@national-lottery.co.uk

Unhappy about our service? Email us at: complaints@national-lottery.co.uk

For security reasons, we are unable to answer account-related queries by email; this also includes resetting your password and unlocking your account.

Please note email is not a secure medium and due to the nature of the Internet, Camelot cannot guarantee the receipt of emails or response to emails.

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By telephone

I've received an email from The National Lottery about a prize - is it genuine? Find out about common lottery scams.

You can call us on the following numbers:

If you play via this website or by Text: 0845 278 8000 Mon - Sun 8am to 11pm
If you would like to take out a new Direct Debit, or you have an enquiry about your existing Direct Debit: 0845 912 5000 Mon - Fri 9am to 5:30pm
If you play at a National Lottery retailer: 0845 910 0000 Wed, Fri, Sat 9am to 11pm
Sun 9am to 3pm
All other days 9am to 5:30pm

Evening and weekend calls within the UK cost 6p plus up to 2p per minute from a BT Calling Plan. Mobile and other providers' charges may vary. This information is correct at September 2009.

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By post

If you would like to contact The National Lottery by post, please use this address:

The National Lottery PO Box 1010 Liverpool L70 1NL

Registration details Camelot Group plc Registered office: Tolpits Lane, Watford, Herts WD18 9RN Registered in England and Wales No. 2822203

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Report underage sales

Camelot is committed to operating The National Lottery in a socially responsible way. If you suspect that a retailer is selling National Lottery tickets to anyone under the age of 16, you can report them by calling our dedicated hotline on 0870 160 0016. All calls are fully investigated by Camelot's security team.

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By Minicom

If you are hearing impaired and have a Minicom device, you can contact us on the following numbers:

If you would like to take out a new Direct Debit, or you have an enquiry about your existing Direct Debit: 0845 300 1969 Mon - Fri 9am to 5:30pm
If you play at a National Lottery retailer, via the website, by text or for general information: 0845 910 0045 Wed, Fri, Sat 9am to 11pm
Sun 9am to 3pm
All other days 9am to 5:30pm
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