Help with playing by Direct Debit
Please check to see if your question is listed:
- What has happened to my subscription?
- How does playing by Direct Debit work?
- Can I play by Direct Debit on the National Lottery mobile website?
- Can I play by Direct Debit from overseas?
- Why do I have more than one balance?
- Where can I view my tickets purchased by Direct Debit?
- How do I change my numbers purchased through Direct Debit?
- How do I cancel my Direct Debit play slips?
- Why do my Direct Debit payments differ from month to month?
- When will my Direct Debit start?
- When will I receive my Direct Debit confirmation?
- Why haven't I received confirmation of my Direct Debit?
- How do I change my bank account details?
What has happened to my subscription?
Subscriptions are referred to as Playing by Direct Debit. Your numbers and draw dates can be found under 'Direct Debit play slips' within 'My Account', where you will be able to change your numbers, add or remove lines and view tickets for each draw; these are referred to as Direct Debit tickets. You can play Lotto and Thunderball by Direct Debit; as well as play by Lucky Dip®. Find out more about playing by Direct Debit.Back to top
How does playing by Direct Debit work?
Playing by Direct Debit will allow you to buy Lotto or Thunderball tickets continuously until you inform us otherwise. Simply complete your Lotto or Thunderball play slip as normal, but choose 'Continuous' as the number of weeks you would like to play for. Find out more about playing by Direct Debit.Back to top
Can I play by Direct Debit on the National Lottery mobile website?
The mobile website does not allow you to create or manage your Direct Debit subscriptions. If you already have a Direct Debit subscription, you can view your tickets and transactions once you have signed in to your Account on the mobile website, but you will have to go to the full website to make any changes or buy Direct Debit tickets.Back to top
Can I play by Direct Debit from overseas?
When playing National Lottery Games by Direct Debit, you need to maintain a UK or Isle of Man address for the entire duration of your Direct Debit, not just at the time of setting it up.Back to top
Why do I have more than one balance?
One balance will exist for funds that have been transferred to your National Lottery Account via your debit card, and one balance for funds that have been collected via Direct Debit. Your Direct Debit funds are shown for information only.Back to top
Where can I view my tickets purchased by Direct Debit?
You can find your tickets by going to 'My Account' and selecting 'Direct Debit tickets' from the 'Games' menu on the left hand side navigation. You can then filter which tickets you want to view and for which period.Back to top
How do I change my numbers purchased through Direct Debit?
You can change your numbers or add or remove lines by clicking on 'My Account' and selecting 'Direct Debit play slips'. You can select to change numbers, add lines or remove lines. Please check your play slip details for when changes will take effect.Back to top
How do I cancel my Direct Debit play slips?
You can cancel your Direct Debit play slips by going to 'My Account' and clicking on 'Direct Debit play slips.' From here you can either select to cancel all your Direct Debit play slips by selecting 'Cancel all play slips' at the bottom of the page or cancel individual play slips by selecting 'Delete play slip'. When you play by Direct Debit, we use your play slips to buy a new ticket for you automatically for each draw. We do this a couple of days before the draw takes place. Once we have bought a ticket for you it cannot be cancelled, but you can cancel your play slips which will prevent any more tickets being bought automatically for you for future draws.Back to top
Why do my Direct Debit payments differ from month to month?
The monthly cost will vary depending on the number of Wednesdays and Saturdays in a particular month, as all Direct Debit collections are taken from your bank account on the same date every month and not every four weeks.Back to top
When will my Direct Debit start?
Your start date depends on whether you select to start your numbers immediately, or you choose to wait for your Direct Debit to be set up. The first draw date will be clearly marked on your play slip which you can see in 'My Account' by clicking on 'Direct Debit play slips'. Please note that your numbers will not be entered into draws until payment has been received and funds have been cleared. We recommend that you check your Account and Direct Debit confirmation email for your first payment date and your first draw date.Back to top
When will I receive my Direct Debit confirmation?
You should receive your Direct Debit confirmation by email within 24 hours.Back to top
Why haven't I received confirmation of my Direct Debit?
From time to time, Direct Debits can be delayed. Sometimes your own email can block our notification which will prevent you from receiving it. You will need to change your settings on your email account or you might have given us an incorrect email address. Where possible, we will contact you as soon as we can to resolve any issues. Your Direct Debit will not start until your payment has been received and funds have been cleared.Back to top
How do I change my bank account details?
If you play by Direct Debit online then you can amend your bank details by going to 'My Account' and selecting 'Change Direct Debit'. If you manage your Direct Debit by telephone or post, you need to either call us on 0845 278 8000, or notify us by writing to: National Lottery, PO Box 251, Watford, WD18 9RD.Back to top