How to claim in-store

How much did you win?

Up to £100

You can claim your prize from any National Lottery retailer upon presentation of your ticket. The retailer will validate your ticket and allow you to check the validation slip if requested. Check it against the amount to be paid out and return it to your retailer.

Over £100 and up to £500

National Lottery retailers can pay prizes over £100 and up to £500 at their discretion upon presentation of your ticket. If they are not able to do so - and your ticket has not been validated - you can return to the same retailer when funds are available, go to another retailer, or go to a National Lottery Post Office. If your ticket has been validated, you must return to the same retailer when funds are available.

Up to £50,000

You can claim your prize from any designated National Lottery Post Office upon presentation of your ticket. You will be required to complete a prize claim form. Prizes may be paid by cash or cheque (maximum cash payout £500).

Over £50,000

Any amount above £50,000 must be claimed in person at your home, another agreed location or at a Regional Centre. Payment will be made by cheque or direct credit and you will be required to complete a prize claim form and provide proof of your identity.

Claiming your prize by post

Prizes up to £50,000 can be claimed by post.* Send your winning ticket and completed prize claim form (only required for prizes over £500, and available from some National Lottery retailers or by contacting the National Lottery Line on 0845 910 0000) to:

The National LotteryAccounts DeptPO Box 287WatfordWD18 9TT

Where is the nearest Post Office I can claim my National Lottery prize?

* The National Lottery accepts no responsibility for tickets lost in the post.

To claim any prize above £500 you will have to complete a prize claim form and give proof of your identity. If you are claiming a large prize, additional checks on your winning ticket may be conducted.

All National Lottery Game prizes must be claimed no later than the 180th day:

  • from the date of the relevant draw for Draw-based games;
  • from the date the play was purchased for Interactive Instant Win games; and
  • from the closing date of the particular Game for Scratchcards.

Any prize not claimed within the relevant period will be forfeited.