Thunderball Game Procedures

'Thunderball' Game Procedures

Seventh Edition effective 5th August 2010

The National Lottery, Tolpits Lane, Watford WD18 9RN.

© National Lottery Commission 2010

(Please address all enquiries to Camelot UK Lotteries Limited)

• Meaning of Words
• The Game, Draw and Method of Play
• Winning Selections
• Approximate Odds of Winning and Prize Structure
• Refunds in Certain Circumstances
• Contact Numbers & Addresses

The National Lottery Commission, in exercise of the powers conferred on it by Sections 5 and 6 of the National Lottery etc. Act 1993 as amended, has granted to Camelot UK Lotteries Limited licences to run the National Lottery and to promote The National Lottery Thunderball Game. The National Lottery Thunderball Game is subject to The National Lottery Rules for Draw-Based Games Played at Retailers or by Offline Direct Debit (available for inspection at National Lottery Retailers, by accessing the National Lottery website (www.national-lottery.co.uk) and on request from the National Lottery Line, 0845 910 0000), and to these Procedures. In the event of any ambiguity or inconsistency between The National Lottery Rules for Draw-Based Games Played at Retailers or by Offline Direct Debit and these Procedures, these Procedures shall prevail.

The National Lottery Thunderball Game played otherwise than via a Retailer or by Offline Direct Debit is governed by the Rules for Draw-Based Games Played Interactively and to the Game Procedures for the National Lottery 'Thunderball' Game Played Interactively.

Words and expressions defined in the Rules that are not defined in these Procedures shall bear the same meaning herein unless the context otherwise requires.

Meaning of Words

The following words and terms, when used in these Procedures, shall have the following meanings, unless the context clearly indicates otherwise.

'Act'

means the National Lottery etc. Act 1993 as amended.

'Board'

means one of the boxes on a Play Slip and that box's identifying and associated letter which together constitute a single Game Board on a Play Slip and which contains one section bearing the numbers one to thirty-nine inclusive and another section bearing the numbers one to fourteen inclusive.

'Cancelled Draw'

means any Draw which does not take place by reason only of the expiry, suspension or revocation of either the Company's licence from the Commission under Section 5 of the Act to run the National Lottery or the Company's licence from the Commission under Section 6 of the Act to promote the Game.

'Central Computer System'

means the computer systems used by the Company from time to time to operate National Lottery games.

'Commission'

means the National Lottery Commission, being the body established to regulate the National Lottery or such other body as may carry out such functions from time to time.

'Company'

means Camelot UK Lotteries Limited, a company registered in England and Wales, whose registered office is at Tolpits Lane, Watford, Hertfordshire WD18 9RN.

'Draw'

means the process which culminates in the selection by the Company of a set of Winning Numbers for the Game on a random basis and comprising the draw of five numbers from the numbers one to thirty-nine inclusive and the separate draw of one number from the numbers one to fourteen only inclusive.

'Draw-Based Game'

means a National Lottery game, the result of which is determined by a draw and in which a player's selection is recorded on the Central Computer System, but excluding any plays which are made available via an Interactive Channel.

'Entry'

means a chance or entry in the Game which has been registered as an entry on the Central Computer System.

'Exchange Ticket'

means the Ticket issued by the Terminal when a winning Multi-draw Ticket is presented for payment (provided that the Ticket presented is still valid for future Draws) and which will show the remaining number of Draws and range of Draw dates for which the Ticket remains valid.

'Game'

means The National Lottery Thunderball Game.

'In-Store Checkout Terminal'

means a type of Terminal which is situated at the checkout desk of certain Retailers and which is designated as an in-store checkout terminal by the Company.

'Interactive Channel(s)'

means those interactive channel(s) via which National Lottery games may be made available to Players including, without limit, websites, interactive television channels and mobile telephones.

'Lucky Dip ®'

means a Selection consisting of a set of six numbers (being five different numbers from the numbers one to thirty-nine inclusive and one number from the numbers one to fourteen inclusive) which, instead of being selected by a Retail Player, are selected on a random basis by the Company's Central Computer System on behalf of that player.

'Main Numbers'

means the five numbers randomly selected as part of a Draw from the numbers one to thirty-nine inclusive.

'Multi-draw'

means a facility to play the Game for a number of Draws with the purchase in advance of one Ticket, the number and frequency of such Draws available for selection by Retail Players using the facility being as determined by the Company from time to time.

'Offline Direct Debit'

means the entitlement to participate in some Draw-Based Games for a multiple number of Draws by postal or telephone application in accordance with Rule 4(D) The National Lottery Rules for Draw-Based Games Played at Retailers or by Offline Direct Debit otherwise than by purchasing a Ticket from a Retailer's outlet or participating in a National Lottery game via Interactive Channel(s).

'Offline Direct Debit Player'

means a person whose application for himself to play Game(s) by Offline Direct Debit has been accepted by the Company.

'Play Card'

means a printed card made available by the Company which may be issued by certain Retailers who are permitted to do so by the Company and which bears one or more number selections (which may be numbers selected by the Retail Player and/or Lucky Dip requests) with which a Retail Player may make an entry into the Game at a Terminal.

'Play Card Selection'

means one set of six numbers chosen by a Retail Player within one Board on a Play Slip (being five numbers from the Select Five Section and one number from the Select One Section) and which is recorded on a Play Card, or a Lucky Dip request recorded on a Play Card.

'Play Slip'

means a preformatted slip made available by the Company bearing the numbers from which a Retail Player can make his selection to make an entry into the Game or obtain a Play Card at a Terminal, other than an In-Store Checkout Terminal. A Play Slip may carry several Boards.

'Player'

means a member of the Playing Public who purchases or otherwise acquires an Entry.

'Playing Public'

means members of the public who are eligible to purchase Entries.

'Prize'

means a prize won by a Player in the Game.

'Prize Category'

means one of the prize categories as defined and set out in paragraph (D) below.

'Refund Till'

means the machine situated at Retailers, designated by the Company as Retailers being permitted to have In-Store Checkout Terminals, which allows Tickets and Ticketless Entries purchased at In-Store Checkout Terminals to be cancelled.

'Retailer'

means any person, firm or company authorised by the Company to sell Tickets and/or to pay Prizes in respect of Valid Winning Tickets.

'Retail Player'

means a member of the Playing Public who purchases or otherwise acquires a Ticket or a Ticketless Entry.

'Rules'

means The National Lottery Rules for Draw-Based Games Played at Retailers or by Offline Direct Debit as published by the Company and in force from time to time (formerly known as the National Lottery Rules for Draw-Based Games Played at Retailers or by Subscription).

'Select Five Section'

means that section of a Board containing the numbers one to thirty-nine inclusive.

'Select One Section'

means that section of a Board containing the numbers one to fourteen only inclusive.

'Selection'

(i) one set of six numbers chosen by or on behalf of a Retail Player within one Board on a Play Slip (being five numbers from the Select Five Section and one number from the Select One Section) and which is recorded on a Ticket issued in accordance with the Rules, and includes a "Lucky Dip" recorded on a Ticket; or (ii) one set of six numbers chosen by or on behalf of a Retail Player (being five numbers from the numbers shown in a Select Five Section and one number from the numbers shown in a Select One Section), and includes a "Lucky Dip", purchased by way of an In-Store Checkout Terminal in accordance with the Rules.

'T/BALL Number'

means the sixth and last number in a Selection on a Ticket and appearing under the heading 'T/BALL'.

'Terminal'

means the machine which allows Tickets to be printed and, in the case of Terminals other than In-Store Checkout Terminals, winning Tickets to be validated.

'Thunderball Number'

means the one number randomly selected as part of a Draw from the numbers one to fourteen only inclusive.

'Ticket'

means a ticket for the Game issued by a Terminal to record a Retail Player's Entry or Entries, the Game Draw date(s) for which the ticket is valid, and such other information as may be determined by the Company from time to time.

'Ticketless Entry'

means an Entry purchased by a member of the Playing Public by way of an In-Store Checkout Terminal but in relation to which Entry no Ticket nor any part of a Ticket is produced (provided that, for the avoidance of doubt, no person has any right to purchase a Ticketless Entry).

'Valid Winning Ticket'

means a winning Ticket which meets all the Company's Ticket Validation Requirements as set out or referred to in the Rules.

'Voucher Ticket'

means a non-cancellable Ticket issued by a Retailer upon presentation of a valid National Lottery voucher (such voucher being a pre-printed banknote style document issued by the Company and which may be exchanged by the holder at Retailers for a Voucher Ticket).

'Winning Numbers'

means the Main Numbers and the Thunderball Number, used to determine the winning Entries.

'Winning Selection'

means a Selection which entitles a Player to a Prize in the category applicable to the correct numbers selected for a particular Draw.

Where the context so requires in these Procedures, the neuter gender shall include the feminine or masculine gender and vice-versa, the feminine gender shall include the masculine gender and vice-versa and the singular shall include the plural and vice-versa.

• (A) The Game

  The game is called The National Lottery Thunderball Game.

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• (B) Draw

  The Draw for the Game will take place three times per week on Wednesday, Friday and Saturday except that no Draw will take place on Christmas Day unless with the consent of the Commission, or such other days as may be specified by the Company.

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• (C) Method of Playing the Game

  • (1) Cost of play
    • (a) Each Entry (where payment is required) has a cost of £1.
    • (b) The total cost of a Multi-draw Ticket will be the total cost of the Entries selected multiplied by the number of Game Draws the Retail Player has chosen.
  • (2) Making a Selection
    • (i) Using a Play Slip to purchase a Ticket
      • (a) On any one Play Slip a Retail Player may play a minimum of one Board and a maximum of the number of Boards included on the Play Slip.
      • (b) Each Selection is made by manually marking within one Board five numbers in the Select Five Section and one number in the Select One Section or by manually marking the Lucky Dip box on that Board.
      • (c) A Retail Player using a completed Play Slip to purchase a Ticket should submit the Play Slip to the Retailer together with the appropriate amount due. The completed Play Slip is processed through the Terminal (other than an In-Store Checkout Terminal) which will issue the Ticket recording each Selection marked on the Play Slip.
      • (d) By marking the appropriate box under the words "Choose which draw" on a Play Slip the Retail Player will be able to enter his Selection in the next available Wednesday Draw only, the next available Friday draw only, the next available Saturday Draw only, the next available Wednesday and Friday Draws only, the next available Wednesday and Saturday Draws only, the next available Friday and Saturday Draws only or the next three available consecutive Draws.
      • (e) Where the Retail Player uses the Multi-draw facility to purchase a Ticket he will mark his Selection on the appropriate Boards of the Play Slip, mark the appropriate box under the words "Choose which draw" on the Play Slip to determine the frequency of the Draws for which his Selection is to be entered and mark the appropriate number of weeks box. Alternatively the Retail Player, at a Terminal other than an In-Store Checkout Terminal, may request the Retailer manually to enter the number and frequency of Draws. The Terminal will issue a Ticket which shows the Selection made and the number of weeks for which the Ticket is valid.
    • (ii) Using a Play Slip to obtain a Play Card
      • (a) On any one Play Slip a Retail Player may play a minimum of one Board and a maximum of the number of Boards included on the Play Slip.
      • (b) Each Play Card Selection is made by manually marking within one Board five numbers in the Select Five Section and one number in the Select One Section or by manually marking the Lucky Dip box on that Board.
      • (c) A Retail Player using a completed Play Slip to obtain a Play Card should submit the Play Slip to the Retailer (which Retailer must, for the avoidance of doubt, be a Retailer who is permitted by the Company to issue Play Cards). The completed Play Slip is processed through the Terminal (other than an In-Store Checkout Terminal) which will issue the Play Card recording the Play Card Selection marked on the Play Slip.
      • (d) A Retail Player may at a Terminal (other than an In-Store Checkout Terminal) request the Retailer to key in manually a selection of numbers to be recorded on a Play Card by specifying the six numbers required (and stating which one of these numbers should be from the numbers one to fourteen only) per entry into the Game.
      • (e) By marking the appropriate box under the words "Choose which draw" on a Play Slip the Retail Player will be able to indicate whether he wishes his Play Card Selection (at the time he uses the Play Card to purchase a Ticket) to be entered into the next available Wednesday Draw only, the next available Friday Draw only, the next available Saturday Draw only, the next available Wednesday and Friday Draws only, the next available Wednesday and Saturday Draws only, the next available Friday and Saturday Draws only or the next three available consecutive Draws.
      • (f) Where the Retail Player uses the Multi-draw facility to obtain a Play Card he will mark his Play Card Selection on the appropriate Boards of the Play Slip, mark the appropriate box under the words "Choose which draw" on the Play Slip to determine the frequency of the Draws for which his Play Card Selection are to be entered (at the time he uses the Play Card to purchase a Ticket) and mark the appropriate number of weeks box. Alternatively the Retail Player, at a Terminal, other than an In-Store Checkout Terminal, may request the Retailer manually to enter the number and frequency of Draws into which he wishes his Play Card Selection to be entered (at the time he uses his Play Card to purchase a Ticket).
    • (iii) Provisions applicable to both using a Play Slip to purchase a Ticket and using a Play Slip to obtain a Play Card
      • (a) For the purposes of the number of weeks boxes on the Play Slip, the first week shall be a period commencing with the first available Wednesday, Friday or Saturday Draw as selected by the Retail Player and ending immediately prior to and excluding the Draw on the same day of the following calendar week (the "Second Week Draw Day"); the next week shall commence on the Second Week Draw Day and include the Draw on such Second Week Draw Day and shall end immediately prior to and excluding the Draw on the same day of the next calendar week, and subsequent weeks shall be similarly determined.
      • (b) Nothing in these Procedures shall operate to prevent or restrict the Company in connection with the promotion of the Game from issuing mechanically-completed Play Slips for the use of Retail Players.
    • (iv) Using a Play Card to purchase a Ticket
      • A Retail Player using a Play Card to purchase a Ticket should submit the Play Card to a Retailer together with the appropriate amount due. The Play Card is processed through the Terminal which will issue a Ticket reflecting each Play Card Selection. If the Play Card is processed through an In-Store Checkout Terminal but a Ticketless Entry occurs which is not cancelled in accordance with paragraph (C)(3) below, Rule 4(M) of the Rules will apply.
    • (v) Purchasing a Ticket without first using a Play Slip or a Play Card
      • (a) A Retail Player may, if purchasing a Ticket from a Terminal (other than an In-Store Checkout Terminal) without completing a Play Slip or first obtaining a Play Card, request the Retailer to key in a selection of numbers manually by specifying the six numbers (and stating which one of those numbers should be from the numbers one to fourteen only) required per entry into the Game.
      • (b) A Retail Player may, if purchasing a Ticket from a Terminal at which a Lucky Dip facility is available, without completing a Play Slip or first obtaining a Play Card, request the Retailer to issue a Ticket which has recorded on it the requested number of Lucky Dips.
    • (vi) General
      • No Play Card Selection or any other set of numbers selected by a Player will be entered into the Game unless and until they have been registered as Entries.
  • (3) Cancellation of a Ticket or Ticketless Entry
    • (a) Subject to paragraph (C)(3)(b), (d), (e), and (h) below, a Ticket (other than an Exchange Ticket to which the provisions of paragraph (C)(4)(b) below apply) may be cancelled if it has been issued in error; or it is illegible; or it is incomplete; or if it contains two or more Lucky Dip Selections each comprising the same six numbers.
    • (b) A Ticket falling within the terms of paragraph (C)(3)(a) above may only be cancelled if:
      • (i) it is returned to the issuing Terminal (or Refund Till if the issuing Terminal is an In-Store Checkout Terminal) within 120 minutes of the time when it was purchased or before the close of sales for the relevant Draw or the close of Ticket sales for that Retailer on that day, whichever is the earlier; and
      • (ii) the Ticket can be cancelled through the bar code reading device and optical mark reader on the Terminal or, in the case of a Ticket issued by an In-Store Checkout Terminal, through the manual entry of a lottery sale identifier (being the number described as such on the Ticket and the Retail Player's receipt) by the Retailer. In the event that the Ticket to be cancelled is not readable by the bar code reading device and/or the optical mark reader, the Retailer will be required to contact the Company to receive authorisation for cancellation. In the event that the Retail Player cannot provide a lottery sale identifier for a Ticket issued by an In-Store Checkout Terminal it will not be possible to cancel such Ticket.
    • (c) Subject to paragraph (C)(3)(d) and (h) below, a Ticketless Entry may be cancelled if:
      • (i) the Retail Player attends the Refund Till within 120 minutes of the time when the Ticketless Entry was purchased or before the close of sales for the relevant Draw or the close of Ticket sales for that Retailer on that day, whichever is the earlier; and
      • (ii) the Retail Player provides the Retailer with sufficient information to enable the Ticketless Entry to be cancelled. In the event that the Retail Player cannot provide a lottery sale identifier for the transaction it will not be possible to cancel the Ticketless Entry.
    • (d) Subject to paragraph (C)(3)(h) below, all Tickets and/or Ticketless Entries for Draw-Based Games issued by an In-Store Checkout Terminal in a single transaction will be cancelled automatically by the Refund Till if a Player cancels any one of the Tickets and/or Ticketless Entries issued in that transaction.
    • (e) For Tickets purchased at a Terminal, other than an In-Store Checkout Terminal, prior to returning a Ticket to the issuing Terminal for cancellation, a Retail Player should fill in with pen the "VOID" box on the Ticket.
    • (f) On cancellation of a Ticket or a Ticketless Entry the Retail Player will be entitled to a refund from the Retailer equal to the retail price of the Ticket or Ticketless Entry.
    • (g) For the avoidance of doubt, a Retail Player may not seek cancellation of a Lucky Dip Ticket by reason only of the number selection(s) on the Ticket not being to his liking.
    • (h) A Ticket or a Ticketless Entry may only be cancelled if the corresponding Entry is actually deleted from the Central Computer System within the period specified in paragraph (C)(3)(b)(i) above or, as the case may be paragraph (C)(3)(c)(i) above.
  • (4) Multi-draws
    • (a) If a Prize is paid on a Multi-draw Ticket which is still valid for future Draws, an Exchange Ticket will be issued, in accordance with the Company's procedures, to the owner or Claimant together with his Prize payment.
    • (b) A Multi-draw Ticket shall not be capable of cancellation other than in accordance with paragraph (C)(3)(a) above and, in any event, prior to the first Draw in respect of which the Ticket has been issued. No Exchange Ticket will be cancelled.

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• (D) Winning Selections

  Subject to the provisions of the applicable game rules and game procedures , a Player shall be entitled to the applicable Prize as indicated in the table set out in paragraph (E)(1) below if, in respect of a Selection:

  • (1) the Main Numbers drawn match in any order the first five of the numbers in that Selection and the Thunderball Number drawn matches the T/BALL Number in that Selection ("Match 5 & the Thunderball");
  • (2) the Main Numbers drawn match in any order the first five numbers in that Selection ("Match 5");
  • (3) the Main Numbers drawn match in any order four only of the first five numbers in that Selection and the Thunderball Number drawn matches the T/BALL Number in that Selection ("Match 4 & the Thunderball");
  • (4) the Main Numbers drawn match in any order four only of the first five numbers in that Selection ("Match 4");
  • (5) the Main Numbers drawn match in any order three only of the first five numbers in that Selection and the Thunderball Number drawn matches the T/BALL Number in that Selection ("Match 3 & the Thunderball");
  • (6) the Main Numbers drawn match in any order three only of the first five numbers in that Selection ("Match 3");
  • (7) the Main Numbers drawn match in any order two only of the first five numbers in that Selection and the Thunderball Number matches the T/BALL Number in that Selection ("Match 2 & the Thunderball");
  • (8) the Main Numbers drawn match one only of the first five numbers in that Selection and the Thunderball Number matches the T/BALL Number in that Selection ("Match 1 & the Thunderball").
  • (9) the Main Numbers drawn match none of the first five numbers in that Selection and the Thunderball Number matches the T/BALL Number in that Selection ("Match Thunderball").

  For the avoidance of doubt the first five numbers in a Selection are the five numbers in that Selection to the left of the T/BALL Number in that Selection.

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• (E) The National Lottery Thunderball Game - Approximate Odds of Winning and Prize Structure

  • (1) The following table sets forth the probability of winning and, subject to paragraph (E)(2) below, the allocation of fixed Prizes.

    Prize Categories	Approximate Odds of Winning per Entry	Prize (subject to paragraph (E)(2) below)
    Match 5 & the Thunderball	1:8,060,598	£500,000
    Match 5	1:620,046	£5,000
    Match 4 & the Thunderball	1:47,415.3	£250
    Match 4	1:3,647.3	£100
    Match 3 & the Thunderball	1:1,436.8	£20
    Match 3	1:110.5	£10
    Match 2 & the Thunderball	1:134.7	£10
    Match 1 & the Thunderball	1:34.8	£5
    Match Thunderball	1:29	£3
    Any Prize	1:12.4

  • (2)
    • (a) If the total value of fixed Prizes otherwise payable in respect of the Draw does not exceed in aggregate 400% of the aggregate face value of Entries in that Draw ("Draw Ticket Sales") then all fixed Prizes in that Draw shall be payable in full.
    • (b) If the total value of fixed Prizes otherwise payable in respect of a Draw exceeds 400% of the total value of Draw Ticket Sales the provisions of paragraph (E)(2)(c) below shall apply.
    • (c) Where the number of fixed Prizes in a Prize Category in a Draw would otherwise exceed the maximum, as specified in paragraph (E)(2)(d) below, the Prizes for that Prize Category will be determined as follows:
      • (i) A residual Prize pool will be determined, being four times the Draw Ticket Sales less the value of Prizes payable in those Prize Categories in which the number of Prizes does not exceed the relevant maximum as indicated in paragraph (E)(2)(b) above ("Residual Prize Pool").
      • (ii) Subject to paragraph (E)(2)(c)(iii) below, the Residual Prize Pool will be allocated to that Prize Category in which such maximum was exceeded and divided by the number of prizewinners in that Prize Category; the resulting amount shall be the Prize for that Prize Category for that Draw.
      • (iii) If there is more than one Prize Category in which such maximum is exceeded in the Draw, the Residual Prize Pool will be allocated between those Prize Categories pro rata to the total value of Prizes which would have been won in each of those Prize Categories had the provisions of this paragraph (E)(2) not been applied, and the Prize for each such Prize Category will be the amount so allocated to it divided by the number of prizewinners in that Prize Category.
    • (d) For the purposes of paragraph (E)(2) (c) above, the maximum number of fixed Prizes in a category shall be calculated as follows:

      Prize Category	Maximum Number of Prizes
      Match 5 and the Thunderball	The number produced by dividing Draw Ticket Sales by 8,060,598.0  and then dividing the resulting figure by 0.132205 (and, where the resulting number is not a whole number, rounding up to the next whole number).
      Match 5	The number produced by dividing Draw Ticket Sales by 620,046.0 and then dividing the resulting figure by 0.132205 (and, where the resulting number is not a whole number, rounding up to the next whole number).
      Match 4 and the Thunderball	The number produced by dividing Draw Ticket Sales by 47,415.2824 and then dividing the resulting figure by 0.132205 (and, where the resulting number is not a whole number, rounding up to the next whole number).
      Match 4	The number produced by dividing Draw Ticket Sales by 3,647.3294 and then dividing the resulting figure by 0.132205 (and, where the resulting number is not a whole number, rounding up to the next whole number).
      Match 3 and the Thunderball	The number produced by dividing Draw Ticket Sales by 1,436.8267 and then dividing the resulting figure by 0.132205 (and, where the resulting number is not a whole number, rounding up to the next whole number).
      Match 3	The number produced by dividing Draw Ticket Sales by 110.5251 and then dividing the resulting figure by 0.132205 (and, where the resulting number is not a whole number, rounding up to the next whole number).
      Match 2 and the Thunderball	The number produced by dividing Draw Ticket Sales by 134.7025 and then dividing the resulting figure by 0.132205 (and, where the resulting number is not a whole number, rounding up to the next whole number).
      Match 1 and the Thunderball	The number produced by dividing Draw Ticket Sales by 34.7619 and then dividing the resulting figure by 0.132205 (and, where the resulting number is not a whole number, rounding up to the next whole number).
      Match Thunderball	The number produced by dividing Draw Ticket Sales by 28.9683 and then dividing the resulting figure by 0.132205 (and, where the resulting number is not a whole number, rounding up to the next whole number).

      (In each paragraph of the above 'Maximum Number of Fixed Prizes' column, the first figure represents the odds of winning in the relevant Prize Category and the second figure (0.132205) represents the Prize payment percentage of 52.882% of Draw Ticket Sales which it is expected will over time be the average Prize payment percentage from such Draw Ticket Sales per draw divided by 4 to take account of the percentage set out in paragraph (E)(2) above.)

    • (e) Each prize which is not a whole number of pounds sterling will be rounded down to the nearest £1.
  • (3) "Match 5 & the Thunderball" is the highest Prize Category and "Match Thunderball" is the lowest Prize Category. The Company reserves the right at its absolute discretion to increase the Prize for any Prize Category or Categories for any Draw subject to the prior agreement of the Commission.
  • (4) The holder of a Winning Selection may win in only one Prize Category per Entry in connection with the Winning Numbers drawn in each Draw and shall be entitled only to the Prize for the highest Prize Category won by those numbers in each Draw (regardless of the actual Prize value).

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• (F) Refunds in Certain Circumstances.

  • (1) Notwithstanding any provision to the contrary in the Rules, in the event of a Cancelled Draw the Company shall:
    • (a) refund to a Retail Player who has purchased either a Ticket for the Cancelled Draw only or a Multi-draw Ticket for the Cancelled Draw and other Draws, an amount equal to that part of the Ticket purchase price as was paid in respect of and is attributable to the Cancelled Draw;
    • (b) refund to Offline Direct Debit Players who hold a valid Offline Direct Debit for Draws which include the Cancelled Draw that proportion of the amount previously paid by the Offline Direct Debit Player for that Offline Direct Debit as was paid in respect of and is attributable to the Cancelled Draw;
    • (c) pay to a Retail Player who holds a Voucher Ticket for the Cancelled Draw the amount which would have been properly payable by the Retail Player had the Player purchased that Ticket from a Retailer;
    • (d) refund to a Retail Player who has purchased a Ticketless Entry for the Cancelled Draw an amount equal to the purchase price as was paid in respect of and is attributable to the Cancelled Draw.
  • (2) Any refund and payment under paragraph (F)(1)(a), (F)(1)(c) and (F)(1)(d) above respectively must be claimed by the Retail Player. The methods of claiming, payment, the validation of such claims and (subject to paragraph (F)(3) below) the period within which such claims may be made shall be as determined by the Company in its absolute discretion from time to time but subject to the prior agreement of the Commission. A Retail Player will in any event be required to produce the Ticket before any refund or payment will be made except in the case of a Ticketless Entry, when a Retail Player must provide such information as the Company may require to satisfy itself that such Retail Player is the owner of such Ticketless Entry.
  • (3) The period referred to in paragraph (F)(2) above shall be a period expiring not earlier than the day 90 days after the date on which the Cancelled Draw was to have taken place.
  • (4) Any refund under paragraph (F)(1)(b) above shall be made by such means and within such period as the Company shall in its absolute discretion determine from time to time but subject to the prior agreement of the Commission.
  • (5) Neither the Company nor any Retailer shall in any circumstances be liable to pay interest in respect of refunds or payments made under this paragraph (F).
  • (6) For the avoidance of doubt, this paragraph (F) shall not apply in respect of any Draw which is delayed or postponed nor in respect of any Draw which is cancelled but which is not a Cancelled Draw as defined in these Procedures.

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CONTACT NUMBERS & ADDRESSES TELEPHONE ENQUIRIES

The National Lottery Line Tel: 0845 910 0000

For the hard of hearing using Minicom equipment, please call 0845 910 0045.

Complaints or comments should also be directed to the above numbers. Calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary. This information is correct at February 2010.

PLAY BY DIRECT DEBIT SERVICE

0845 912 5000

POSTAL ENQUIRIES

The National Lottery PO Box 251 Watford WD18 9BR

E-MAIL

help@national-lottery.co.uk

POSTAL CLAIMS

The National Lottery PO Box 287 Watford WD18 9TT

WEBSITE

www.national-lottery.co.uk

NATIONAL LOTTERY REGIONAL CENTRE ADDRESSES

LIVERPOOL

The National Lottery 5 Tiger Court Kings Drive Kings Business Park Prescot Knowsley L34 1BH Tel: 0151 236 1796

WATFORD

The National Lottery Tolpits Lane, Watford WD18 9RN Tel: 01923 425000

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