Important information

National Lottery games are operated and promoted by Camelot UK Lotteries Limited under licences granted by the National Lottery Commission.

What if I'm not happy about something?

If your retailer cannot help with your complaint or query, you should contact the National Lottery Line on 08459 100 000, or email complaints@national-lottery.co.uk. If you are unhappy with the response you receive after we have reviewed your complaint , you can contact the Gambling Commission, which is responsible for regulating The National Lottery. You should write to the Gambling Commission, 4th Floor, Victoria Square House, Victoria Square, Birmingham B2 4BP, telephone 0121 230 6750 or email consumerprotection@natlotcomm.gov.uk.

Your views are welcome

We always appreciate your feedback. If you have comments or suggestions about any services provided by The National Lottery, please contact the National Lottery Line on 08459 100 000 or email us on help@national-lottery.co.uk.

Camelot and responsible play

Camelot has run The UK National Lottery since it was launched in 1994. Camelot's aim is to maximise returns to National Lottery Good Causes in a socially responsible way. It is only by winning and maintaining the trust of players and society at large that we can raise as much money for National Lottery Good Causes as possible. That means running The National Lottery with integrity, developing new games and new ways to play that encourage millions of players to spend small amounts, while, at the same time, protecting vulnerable players and preventing underage play. We also strive to raise awareness of problem gaming, as well as support winners during what can be a life-changing experience.

Camelot wants all of its players to enjoy National Lottery games responsibly and has created strategies to prevent both underage and excessive play. If you're concerned that you are playing too much, call GamCare on 0808 8020 133. Players must be 16 years old or over to play any National Lottery game or claim a Prize. Retailers are required to establish safeguards to ensure that they do not sell to under 16s. If you suspect a Retailer may be selling tickets to under 16s, please call 03453 016 216 to report this.

Games Rules

National Lottery Draw-based games are subject to the Games Procedures contained in this Players' Guide (EuroMillions and Millionaire Raffle has its own separate Games Procedures) and the Rules, as amended. National Lottery Draw-based games may also be subject to Game Specific Rules, which will be contained in a separate document.

National Lottery Scratchcard games are subject to the Rules for Scratchcard Lottery Games, Game Specific Rules and Scratchcard Game Procedures.

You can view copies of all these documents at National Lottery Retailers, on The National Lottery website at www.national-lottery.co.uk, or you can request a copy from The National Lottery Line on 08459 100 000.

Separate Terms and Conditions, Games Rules and Procedures apply if you play National Lottery games online. These are available on the National Lottery website (www.national-lottery.co.uk).