National Lottery games are run and promoted by Camelot Group plc under licences granted by the National Lottery Commission.

Special Needs

The National Lottery Line can help if you are:

• Visually impaired - we can provide some information in large print and Braille and on spoken word cassette
• Hearing impaired - if you have Minicom you can contact the National Lottery Line on 0845 910 0045.

Information in Welsh

Welsh language versions of this leaflet and Games Rules and Procedures can be viewed at Welsh retailers. Copies can be obtained from the National Lottery Line on 0845 910 0000.

What if I'm not happy about something?

If your retailer cannot help with your complaint or query, you should initially contact the National Lottery Line on 0845 9 100 000. Camelot has a structured process for handling complaints. If you are unhappy with the response you receive after we have reviewed your complaint , you can contact the National Lottery Commission which is responsible for regulating The National Lottery. You should write to National Lottery Commission, 101 Wigmore Street, London W1U 1QU or call 0845 712 5596.

Your views are welcome

We always appreciate your feedback. If you have comments or suggestions about any services provided by The National Lottery, please contact the National Lottery Line on 0845 9 100 000.

Games Rules

National Lottery games are subject to Games Rules and Procedures, as amended from time to time. Copies can be inspected at National Lottery retailers or they can be obtained from the National Lottery Line on 0845 9 100 000. Separate Terms and Conditions, Games Rules and Game Procedures apply when playing Lotto, Daily Play, EuroMillions, Thunderball and Lotto HotPicks via the internet and mobile phone. The Player Guide is not a contractual document.

Camelot and Responsible Play

Camelot has run the UK National Lottery since it was founded in 1994. Our aim is to maximise returns to the Good Causes in a socially responsible way. It is only by winning the trust of players and society at large that we can raise as much for the Good Causes as possible. That means running The National Lottery with integrity; developing new games and new ways to play that encourage millions of players to spend small amounts, while, at the same time, protecting vulnerable players and preventing underage play. We also strive to raise awareness of problem gaming, as well as supporting winners through what can be a life-changing experience.

We are keen that you play The National Lottery responsibly. Camelot has devised strategies to prevent both underage play and excessive play. If you're concerned about playing too much, call GamCare on 0845 6 000 133. You must be 16 years of age or over to play any National Lottery game or claim a prize. Retailers are obliged to establish safeguards sufficient to ensure that they do not sell to under-16s. If you suspect a retailer may be selling tickets to under-16s please call our special hotline to report this - 0345 3016216.