How and where do I claim a prize?
Don't forget to sign the back of the ticket before you claim your prize. The winning Ticket must be presented when the Prize is claimed unless it has been lost, stolen or destroyed or a Till-point Terminal has failed to produce a Ticket (see below). The winning Scratchcard must always be presented when the Prize is claimed – without it, you cannot claim the Prize.
- Up to £100 can be claimed in cash from your local Retailer (please note that this is only up to £50 at selected Retailers with Till-point Terminals). Retailers may pay Prizes from £100 to £500 in cash, but this is at their discretion. Certain Retailers with Till-point Terminals can pay Prizes onto a winner's debit or credit card. If the Retailer cannot process your ticket, please contact The National Lottery Line on 08459 100 000 for information on how to claim your Prize.
- Up to £50,000 - most main lottery Post Offices are able to pay up to £50,000 by cheque. Winners have the option of receiving the first £500 in cash. You will need to provide some information about you and present identification when you claim a Prize worth over £500. Two forms of ID confirming your name and address must be provided (for example passport and driving licence, or driving licence and a utility bill that is no more than 3 months old).
Alternatively, for prizes up to £50,000, you can send your ticket (with a completed Prize Claim Form for Prizes over £500) to The National Lottery, PO Box 287, Watford, WD18 9TT. Unless there is a query about the ticket, your prize will be paid by cheque within five working days of receipt and validation of the ticket. Tickets and claims are sent at your own risk, so it's highly recommended you use 'Special Delivery' or another insured postal service, though you should check the maximum compensation available to you for the delivery service you choose.
- All Prizes over £50,000 will be paid either by cheque or by direct credit (CHAPS) into a bank current account. Please contact The National Lottery Line for advice on how to claim your Prize.
- If you have won a non-cash Prize on a Scratchcard, please contact The National Lottery Line. Some non-cash Prizes will need to be claimed in person – more detail can be found in the Game Specific Rules for that Scratchcard.
Prizes won with a National Lottery Fast Pay Ticket can be claimed in exactly the same way as set out above.
Please be aware that not all Till-point Terminals can pay Prizes, and Scratchcard-only Retailers cannot pay Prizes won on Draw-based games.
How long do I have to claim a prize?
You must claim your prize by producing the winning ticket within 180 days of the relevant draw date. As an exception to this rule, you can claim by bringing your ticket, proof of identity and, if necessary, a completed Prize Claim Form to a Regional Centre within seven days after the end of the 180-day claim period and told Camelot that you intend to claim within the extra seven days, and given your name, address and ticket details. If you then fail to claim within the extra seven days the prize will be forfeited. If you contact Camelot by telephoning The National Lottery Line, this must be during their normal operating hours. If you contact Camelot by emailing firstname.lastname@example.org, Camelot must have received your email by 11:00pm on the last day of the 180-day claim period. See the Rules for full information on claiming a prize.
What if my draw-based game ticket has not been produced at all by a Till-point Terminal? Or it has been lost, stolen or destroyed?
You should send a written notice to Prize Payout Department, The National Lottery, PO Box 287, Watford, WD18 9TT. The notice should contain as much information as possible, including the game played, the relevant draw date, your chosen numbers and the date, time and place of purchase.
If your ticket has not been produced at all by a Till-point Terminal, or has been lost, stolen or destroyed, you must make sure that your completed claim reaches Camelot by 5:00pm on the 30th day after the date of the relevant draw. If you have provided sufficient evidence to do so, Camelot will then inform you of your numbers (if applicable) and will investigate and consider whether or not the prize claim is valid. If your ticket would have covered more than one draw, Camelot must receive your claim by 5:00pm on the 30th day after date of the relevant Draw in respect of which the claim is being made. See the Rules for full information on claiming a prize.
Camelot will not accept a re-print of a Ticket as a valid Ticket.
More information on this is available in the Rules.
You must claim your Scratchcard prize by the 180th day after the announced closure of the game. You can get information on dates of game closure on the Scratchcard game closures page, from your Retailer, or by calling The National Lottery Line on 08459 100 000.
Any Prizes for either Draw-based games or Scratchcard games that are still unclaimed after these time periods have expired, will go to National Lottery Good Causes.Back to top
Advisory services for winners of large prizes
Camelot will give winners of Prizes over £50,000 a booklet containing free, basic advice on relevant financial and legal matters. Winners of Prizes over £350,000 to £500,000 will be offered the chance to meet a panel, made up of either a legal or financial advisor. Winners of prizes over £500,000 will be offered the chance to meet a panel made up of both legal and financial advisers. Camelot will also offer to keep in contact with winners of larger Prizes over a longer period.
Camelot will only reveal your identity if you give written consent to publicity or if we become legally obliged to do so. Remember that if you take your Ticket or Scratchcard to a Retailer for validation or to claim a Prize at a Terminal (other than a Till-point Terminal and terminals in some Scratchcard-only Retailers) a discreet win sound will be heard if your Ticket or Scratchcard is a winner. Others around you may hear the win sound but they will not know how much you have won. It is your decision whether or not your win is publicised.