We're committed to helping you play responsibly and have introduced a range of measures to allow you to control your spending and playing patterns.
Playing Try versions of Instant Wins
To play the Try versions of Instant Wins you will need to have opened, and be signed into your National Lottery Account. However, you don't need to add debit card details to your Account to play Try versions of Instant Wins.
If you have not opened an Account or you are not signed in to your Account, you can still watch previews of some of the games to get a taster of the game and what you can win.
On the individual game pages you can choose to watch a preview, where available, by selecting 'Click to view' or the 'play' symbol.
We'll hold your game
While you are signing in to your Account, the Instant Wins you wanted to try or buy will be held for you. You will see an image of the game on the screen. When you have signed in, the game will be available for you to play.
Account Limits and Exclusions
1. Account Limits
You can set a daily Instant Wins Play Limit - for example, you can limit the number of Instant Wins you buy in one day to as few as 5, to help you stay in control of the number of Instant Wins you are buying. The maximum number of Instant Wins you will be able to buy is 75 per day. In addition you will be able to play a maximum of 75 Try versions of Instant Wins. We will let you know when you are close to reaching your limit.
You can also set a Weekly Add Funds Limit – for example, you can limit the amount you add to your Account to as little as £10 per week, to help you stay in control of your spending. The maximum limit you will be able to set is £350 per week.
You can find out how many Instant Wins you've bought and how much money you've transferred over the last 180 days on the My Account page. If you need information prior to this, you would need to contact the National Lottery Customer Care Team. You can also change your Account Limits on the 'Change Play Settings' page in My Account.
2. Moderating Instant Win Plays
You can choose to take a break from playing all or specific Instant Wins at any time. Should you wish to return to gaming, you will need to contact the National Lottery Customer Care team. If you choose to take a break from buying an Interactive Instant Win, you will also be prevented from using the Try version of the game.
3. Temporary Account Exclusion
You can temporarily exclude yourself from using your National Lottery Account to play all Lottery Draw Games and both Buy and Try versions of Instant Wins for a minimum of 6 months by contacting the National Lottery Customer Care Team. Should you wish to return to gaming (after the minimum period of 6 months) you can cancel the exclusion by contacting the National Lottery Customer Care Team.
4. Permanent Account Exclusion
You can also permanently exclude yourself from using your National Lottery Account to play all Lottery Draw Games and Instant Wins by contacting our National Lottery Customer Care team. You will be permanently excluded from both Buy and Try versions of Instant Wins. Please note that permanent exclusion is irreversible.
For more details refer to Account Limits and Exclusions
Keep track of how long you've been signed in
Once you've been signed into your Account for over a minute, you'll see a message in the top-right hand corner of every page on our website showing how long you've been signed in. Please note, this message doesn't update while you remain on the same page - it only updates when you go to a different page or if you click 'Refresh' or 'Reload' on your browser.
Keep track of funds you've added and spent
When you add funds to your Account, you'll see a message on the Confirm Amount screen informing you of how much money you've added to your Account and your recent spend on National Lottery games.