Account Limits and Exclusions

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You can control the way you play and how much you can spend. You can set play limits on Buy versions of Instant Wins and limits on how much money you can transfer to your National Lottery Account each week. You can also exclude yourself from playing the Buy and Try versions of any or all Instant Wins, and you can exclude yourself from playing all National Lottery games using your National Lottery Account either temporarily or permanently.

Account Limits

Moderating Instant Win Play

Permanent Account Exclusion

Temporary Account Exclusion

Account Limits

What are Account Limits?

We set limits on the amount of money that you can add to your National Lottery Account per week and the number of Instant Wins that you can play per day. The standard Account Limits are:

  • A Weekly Add Funds Limit of £350 per week
  • A Play Limit of 75 Buy versions of Instant Wins per day
  • A Play Limit of 75 Try versions of Instant Wins per day.

Syndicate managers have the option of an alternative Account Limit:

  • A Weekly Add Funds Limit of £1,000 per week
  • A Play Limit of 10 Buy versions of Instant Wins per day
  • A Play Limit of 75 Try versions of Instant Wins per day

To assist you, a message is displayed on the website to indicate when you are approaching your limit on the Buy versions of Instant Wins. In addition to this, you can see how many Instant Wins you have bought each day and how much money you have transferred into your Account each week in the My Account section of the website.

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How do I change my Account Limits?

Account Limits can be changed by selecting 'Change play settings' from the 'My details' menu in the My Account section of the website.

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Why would I want to set Account Limits?

Whilst the majority of people play within their means, a few may experience difficulties and they may wish to limit their play.

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Are Account Limit changes effective immediately?

If you lower your spend or play limits, the changes will be effective immediately. If you raise your spend or play limits, the changes will not take effect until the next day.

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On what day of the week does the Weekly Add Funds Limit start?

A week runs from Sunday to Saturday, so if you reach the Weekly Add Funds Limit on Thursday you will not be able to add funds to your Account until the following Sunday.

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What happens if I had already set my Instant Win Play Limit above the standard maximum daily limit for Instant Wins?

Your limits will have been reset to the standard limits which means you won't be able to transfer more than £350 a week to your National Lottery Account and can't play more than 75 Instant Wins per day.

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Moderating Instant Win Play

How can I prevent myself from playing the Buy and Try versions of certain Instant Wins?

You can moderate playing the Buy and Try versions of specific or all Instant Wins by going to the 'My Account' section of the website and selecting 'Spend and play settings' from the 'Managing my Account' menu on the left. You can then select the Instant Win for which you wish to moderate play.

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Why would I want to prevent myself from playing an Instant Win?

You might feel that you have difficulty in limiting your spending when playing a particular Instant Win. Having consulted with industry experts, we've developed our systems in a way that will allow you to manage your own play habits.

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What if I take a break from playing certain Instant Wins and then wish to return to play?

If you take a break from playing an Instant Win and then wish to return to play, please contact our National Lottery Customer Care Team on 0845 278 8000. Please note that the change won't take effect until the next day.

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Permanent Account Exclusion

What is Permanent Account Exclusion?

Permanent Account Exclusion allows you to permanently exclude yourself from using your National Lottery Account to play all Lottery Draw Games and Instant Wins. Selecting permanent exclusion will exclude you from playing both the Buy and Try versions of Instant Wins. This exclusion is permanent and is irreversible.

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How do I permanently exclude myself from playing all Lottery Draw Games and Instant Wins using my National Lottery Account?

If you wish to permanently exclude yourself from playing all Lottery Draw Games and Instant Wins using your National Lottery Account, you will need to call the National Lottery Customer Care Team on 0845 278 8000. You will not be able to access your Account once you have permanently excluded yourself from playing. Please note that Permanent Account Exclusion is immediate and irreversible.

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What happens to my Account balance when I choose to be permanently excluded?

Once you contact us to permanently exclude yourself from playing all games, we will transfer any balance in your National Lottery Account back to your debit card. Please be aware that any tokens in your Account become void.

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What happens to any current draw tickets?

If you have current tickets for future draws, these will still be entered into those draws. If you win any prize of up to £5,000, we will notify you by email and pay the prize to your debit card. If you win any prize of £5,000 or more, we will send you an email with details of how to claim.

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What happens to any unplayed Instant Wins?

If you have bought an Instant Win but not yet played it, our system will play it for you when you call to permanently exclude yourself. If you win any prize of up to £5,000, this will be paid to your debit card. If you win any prize of £5,000 or more, we will write to you with details of how to claim.

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Will I continue to receive emails?

Once you contact us to permanently exclude yourself from playing, we will send you an email confirming the status of your Account. We will no longer send you any marketing or promotional emails.

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What happens to my Direct Debit play slips?

If you play continuously by Direct Debit via the National Lottery website, we will terminate it as soon as possible. We collect payments every month so your play slips should only continue for a maximum of 6 weeks after termination. If you would like to know the date of your last payment, please contact the National Lottery Customer Care Team on 0845 278 8000.

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Temporary Account Exclusion

What is Temporary Account Exclusion?

Temporary Account Exclusion is choosing to exclude yourself from playing all Lottery Draw Games and Instant Wins using your National Lottery Account for a minimum period of 6 months.

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How do I temporarily exclude myself from playing all Lottery Draw Games and Instant Wins using my National Lottery Account?

If you wish to temporarily exclude yourself from playing all Lottery Draw Games and Instant Wins using your National Lottery Account, you will need to call the National Lottery Customer Care Team on 0845 278 8000.

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Can I cancel the Temporary Exclusion?

If you change your mind and would like to cancel the Temporary Exclusion, you can do this by contacting the National Lottery Customer Care Team on 0845 278 8000, as long as you have been temporarily excluded for at least 6 months.

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