Common lottery scams

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Don't let fraud ruin your fun!

There is only one National Lottery in the UK and it exists to raise money for The National Lottery Good Causes in a responsible way. Although The National Lottery website is safe and secure, you need to be on your guard against fraudsters using emails, letters or calls.

Scam emails try to persuade the recipient to submit personal information or to part with money as an upfront payment in order to release a 'winning' lottery prize.

Remember – if you or your syndicate did not buy a lottery ticket, there is absolutely no chance that you have won.

What do scammers want?

  1. Your money in order to release a 'winning' lottery prize that does not exist.
  2. Your personal information in order to steal your identity.

How do they succeed?

Their methods change constantly but scammers will typically use emails, phone calls or letters.

The fraudster will tell you that you have won a prize and that you need to pay a fee to receive it. They use real organisations' logos such as Camelot, EuroMillions, The National Lottery, the European Union or even the United Nations.

Spoof websites (known as 'phishing')

Spoof websites look very real and persuade users to enter personal information such as passwords and memorable information. They will then re-use this information to access your account. The National Lottery would never ask you to send emails with confidential information.

Customers get emails claiming to be from official websites asking them to click on a link within the email to the 'spoof' site. Spoof websites can be difficult to spot. To make sure you're on our site, type into your browser.

Top tips for recognising a scam

Top tips to protect yourself

  • Never send any upfront fees required in order to 'claim your prize'.
  • If you wish to discuss your Account with us, we will always verify your identity by asking specific security questions. Our National Lottery Customer Care Team does not have access to your full password.
  • Don't click on links in unsolicited emails even if they contain a real company's name or logo.
  • If you wish to visit a particular website, always type the address directly in your browser rather than using a link in an email.
  • Never give personal or account details to anyone who contacts you unexpectedly. Be suspicious, even if they claim to be from The National Lottery, your bank or the police.

For details of other websites that carry useful information on internet security and current scams, see our useful websites page.