Our system security

Security icon

Here are the steps we've taken to help protect you and your Account information online.

  • When you log into your National Lottery Account, you are always in a secure session - you can tell this in Internet Explorer 7 by looking for the padlock symbol on the right hand side of your address bar. This means that your personal information will be encrypted before it leaves your device so that no one else can read it. Whilst the data is in transit we use industry standard 128-bit Secure Socket Layer (SSL) encryption.
  • If, after signing in to your National Lottery Account, you do not use the service for 10 minutes, you will automatically be signed out. This is to ensure that if you have left your device or have forgotten to sign out, the opportunity for anyone else to access your Account is reduced. However, to eliminate this risk please always ensure you never leave your device unattended whilst signed in, and always remember to sign out when you have finished.
  • If you make a number of incorrect attempts to sign into your National Lottery Account, we will disable your access to the service as a security measure. To reactivate your access you will need to contact our National Lottery Customer Care Team on 0845 278 8000.
  • We will never ask you to send us your personal information via email.
  • Where you wish to discuss such information with us, we will always verify your identity by asking specific security questions. Our National Lottery Customer Care team do not have access to your full password.

We take your security seriously and have invested in what is an industry-wide practice to enable you to operate online with a higher level of trust. This effort, known as "Extended Validation (EV) SSL" certificates, helps you by providing a visual indication in the Address Bar of supported browsers that an EV SSL certificate is present. This visual feature will mean that the address bar in a default installation of Internet Explorer 7 on Microsoft Windows Vista will turn green when you visit www.national-lottery.co.uk.

A number of other high-profile sites such as eBay and PayPal have also implemented this technology.

If you are using Microsoft Internet Explorer 7 please see the following pages for more information on these security features:

http://www.microsoft.com/windows/products/winfamily/ie/ev/default.mspx http://www.microsoft.com/windows/products/winfamily/ie/ev/security.mspx http://www.microsoft.com/windows/products/winfamily/ie/ev/faq.mspx

If, after reading these pages, you still have concerns about lottery scams, please contact us.