Spam filters

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To ensure your National Lottery emails reach you in the future, please add play@play.national-lottery.co.uk and admin@national-lottery.co.uk to your Address Book or Safe Senders' List. This is necessary because some email account providers block emails from senders whose email addresses are not in the recipient's Address Book or on their Safe Senders' List in order to prevent you from receiving unwanted spam email.

We have provided instructions on how to do this for the most commonly used email providers.

Hotmail

  1. Once signed in, click on 'Options' in the top right of your screen.
  2. On the left-hand side of the page, select the 'Contacts' tab.
  3. Click on 'Safe List'.
  4. Type the addresses above in the 'type an address or domain name' box, and then click 'Add'.

Outlook

  1. Open our email containing the address you want to add.
  2. Right click on the address in the 'from' field.
  3. Select 'Add to Contacts'.
  4. Enter any information you wish on the address card and click 'Save and close'.

GMail

  1. From your Gmail Inbox, click on 'Contacts' on the left-hand side.
  2. Click on 'Create Contact'.
  3. Type the above addresses in the 'Primary Email' box.
  4. Then click 'Save'.

Yahoo Mail

To instruct Yahoo to filter it to your Inbox:

  1. Open your Yahoo mailbox.
  2. Click on 'Options' in the top right of your screen.
  3. Click on 'Filters'.
  4. Next, click 'Add' under the filter section.
  5. Under "If all of the following rules are true..." in the top row, labelled 'From header', make sure 'contains' is selected in the pull-down menu.
  6. Click in the text box next to that pull-down menu, and then enter one of the addresses above.
  7. At the bottom, where it says "Move the message to", select 'Inbox' from the pull-down menu.
  8. Click the 'Add Filter' button again.
  9. Repeat steps 1-8 for each address you'd like to add.

AOL

  1. Open our email containing the address you want to add.
  2. Click our email address (play@play.national-lottery.co.uk) in the 'from' field.
  3. Select 'Add to Address Book' in the 'Info' window.
  4. Enter any information you wish on the Address Card and click 'Save'.
  5. Repeat steps 1-3 for each address you'd like to add.
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