'Win sound' and 'win receipt' questions and answers

What is the new 'win sound'?

It is a distinctive sound that the National Lottery terminal will make when a winning Lottery Draw Game ticket or Scratchcard is scanned.

Listen to the 'win sound': Click to play win sound

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What is the new 'win receipt'?

This is a receipt that a National Lottery retailer must give to a player every time a winning Lottery Draw Game ticket is scanned and validated. For prizes that can be paid out in-store, the 'win receipt' will inform players of how much they have won. For higher-value prizes that need to be paid out at the Post Office or by Camelot, the 'win receipt' will provide guidance on how players can claim their prizes.

sample win receipt

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Why are these new measures being introduced?

These initiatives aim to make the prize payout process clearer and easier for both players and retailers, by ensuring that players are automatically alerted by the National Lottery terminal if they have a winning ticket. For Lottery Draw Games, it also ensures that players are clear on the amount they have won or, for a higher-value prize, how they can go about claiming. Beyond that, it will provide an exciting new winning experience for players in-store.

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How loud is the new 'win sound'?

The 'win sound' plays at 80–90 decibels, which is about as loud as a vacuum cleaner, hairdryer or ringing telephone.

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When will I get a 'win receipt'?

Players will receive a 'win receipt' every time a winning Lottery Draw Game ticket is scanned and validated.

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Why don't you an issue a 'win receipt' for Scratchcards?

Unlike Lottery Draw Game tickets, Scratchcards already contain all of the information necessary for players to be able to determine whether or not they have a winning ticket. Scratchcard players are therefore able to verify their own wins and so will know what they are due to be paid out when presenting their winning tickets in-store.

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When will I hear the 'win sound'?

The National Lottery terminal will emit the 'win sound' every time a winning Lottery Draw Game ticket or Scratchcard is scanned. Please note that, if your retailer has a till-point terminal (which is a service available at some WHSmith stores where your National Lottery ticket prints out on a till receipt), or offers only Scratchcards using a handheld terminal, then no 'win sound' will be made.

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Will the 'win sound' play even if the retailer can't pay out the prize in-store?

Yes – the National Lottery terminal will emit the 'win sound' every time a winning Lottery Draw Game ticket or Scratchcard is scanned.

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Will I get a 'win receipt' even if the retailer can't pay out the prize in-store?

Yes. Players will receive a 'win receipt' every time a winning Lottery Draw Game ticket is scanned and validated. For prizes that can be paid out in-store, the 'win receipt' will inform players of how much they have won. For higher-value prizes that need to be out paid out at the Post Office or by Camelot, the 'win receipt' will provide guidance on how players can claim their prizes.

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Does the 'win receipt' always tell me how much I've won?

For prizes that can be paid out in-store, the 'win receipt' will inform the player of how much they have won. For higher-value prizes that need to be out paid out at the Post Office or by Camelot, the 'win receipt' will provide guidance on how players can claim their prizes.

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Does the 'win sound' affect my right to anonymity?

No. Retailers have always had to inform a player if they have won a National Lottery prize. The 'win sound' simply standardises the process for how players are alerted to the fact that they are in possession of a winning ticket – it does not indicate how much the player has won or any other details. In addition, retailers are still obliged not to disclose any details about winners.

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Will I have to ask the retailer for a 'win receipt'?

The retailer must automatically issue you with a 'win receipt' every time a winning Lottery Draw Game ticket is scanned and validated. If they do not, you can ask them to show you the Retailer Validation Slip or provide you with a reprint. If they fail to do this, you should ask for your ticket back and call the National Lottery Line on 0845 910 0000 – or write to our Prize Payout Department at The National Lottery, PO Box 287, Watford, WD18 9TT – explaining what has happened.

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Is the 'win receipt' proof that I've won?

The 'win receipt' is not proof that you've won. For prizes that can be paid out in-store, the 'win receipt' will inform players of how much they have won. For higher-value prizes that need to be out paid out at the Post Office or by Camelot, the 'win receipt' will provide guidance on how players can claim their prizes. However, to claim any prize, players must ensure that they present their winning ticket. We also encourage all of our players to sign the back of their tickets as soon as they buy them to ensure that there can be no doubt over their ownership.

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How do I know the 'win receipt' I am given actually relates to my ticket?

Firstly, the 'win receipt' will show to which Lottery Draw Game it relates (ie it will state that it's for a winning Lotto, Lotto HotPicks, EuroMillions or Thunderball ticket). Secondly, at the top of the slip (directly under the 'Player Receipt' line), it will state the 'Ticket Number' with which the receipt is associated – you can double-check this against the number on your ticket.

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