Closure of Play by Text Service - FAQs

Why are you closing the Play by Text service?

Following the launch of our new mobile website last year, you can now play all National Lottery Draw-Based Games; check results and manage your Account for free on all internet-enabled smartphones by visiting www.national-lottery.co.uk. Therefore there is no need for us to keep running the Play by Text service.

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But I don't have a smartphone and have no plans to get one anytime soon. How can I keep playing with the same ease that I do now once you close Play by Text?

We're aware that our mobile website is not supported by a small number of players' mobile phones, and we're sorry for the inconvenience this may cause. However, as part of our commitment to remain one of the most cost-efficient and successful lottery operators in the world, we have taken the decision to remove the Play by Text service. Players who would like to play regular lines on an on-going basis could look at setting up a direct debit, or of course they can visit one of our 36,500+ retailers and choose to play Lotto or Thunderball for up to eight weeks in advance and EuroMillions for up to four weeks in advance.

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When did Play by Text service close?

The Play by Text service closed on Sunday 30th June 2013.

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What happens to my wallet balance?

Play by Text is simply one method of playing National Lottery games through your online Account. Your Account will still be active once the Play by Text service closes and therefore your wallet balance will still be accessible by visiting www.national-lottery.co.uk from any supported desktop, laptop, tablet or internet-enabled mobile device.

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Will I still be able to claim any outstanding prizes when the Play by Text service is closed?

Yes – your National Lottery Account will still be active and you will be able to claim any prizes by logging in to www.national-lottery.co.uk and going to the 'My Account' section.

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I haven't logged into my account for a while and don't think I can remember my details. What can I do?

Please contact the National Lottery Customer Care Team between 8am and 11pm, seven days a week, 365 days a year on 0845 278 8000 – they will be able to help you to gain secure access to your account.

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How can I purchase my tickets when the Play by Text service is closed?

You can buy tickets on the move via our mobile website by visiting www.national-lottery.co.uk if you have an internet-enabled smartphone (from the UK or Isle of Man). Alternatively, you may also purchase tickets through our website on a desktop PC, laptop or tablet. You might also wish to visit one of our 36,500+ retailers.

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Is it safe to enter payment details on my smartphone?

Yes. Security is extremely important to us. That's why we've used the same high level of security measures for our mobile website as we do on our standard web platform. Both sites are incredibly secure and you should feel totally confident playing online, whether on the move or from your static PC.

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Will it cost me more to use a smartphone to access the mobile website compared to a traditional phone?

The National Lottery will not charge you for using the mobile website. However, please be aware that you will be charged the same mobile web data charges by your network provider as you would be for viewing any web content from your mobile phone. Please check with your mobile provider if you are unsure of your tariff or charges.

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What happens if I lose my network connection when buying a ticket?

Don't worry. If you experience any issues while attempting to buy a ticket on the mobile website (such as a delay or loss of connection), just log back in when you can and check 'My Account'. Select 'View tickets' to see if your purchase was successful before reattempting to buy any tickets. Do not try again without checking, as all ticket purchases are entered into draws immediately, so we cannot cancel or edit them in anyway afterwards.

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Require further information?

If you require more information about the closure of the Play by Text service, please contact the National Lottery Customer Care Team between 8am and 11pm, seven days a week, 365 days a year on 0845 278 8000.

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