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Q. How do I unsubscribe/stop the service? How do I stop receiving promotional/marketing messages?
A. You can unsubscribe in one of two ways:
By calling the IVR telephone number which is 0871 871 8787. You must call using the phone you wish to unsubscribe from the service, and select the correct option on the IVR menu to unsubscribe. Alternatively, you can send an SMS (text message) to us, by typing STOP and sending it to 82222.
If you only wish to stop receiving promotional or marketing messages but wish to continue receiving results you should send the text message LOTTERY PROMO STOP to 82222. |
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Q. How do I change my settings?
A. Please call the following telephone number 0871 871 8787 using the phone you wish to change the settings on. Select option 2 to change settings on the IVR menu. The settings you choose will override your current settings.
By selecting option 3 on the IVR, you can receive a text message which will remind you of your current settings. You can also have your current settings sent to you by sending 'LOTTERY SETTINGS' to 82222. You will receive a text message by return notifying you of your current settings. There is a charge of 25p for receiving this message.
Q. I have changed my phone number, please can you update my registration?
A. You will need to phone 0871 871 8787 and register your new mobile number.
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Q. How much does it cost?
A. Scheduled messages, messages requested by sending a keyword (e.g. Lotto) to 82222 and settings messages- will cost 25p per message received. If you have opted to receive other information about The National Lottery, these promotional messages will be sent free of charge. The welcome message, error messages and confirmation messages are also free of charge to the end user. You will also be charged your normal text message rate by your network operator (usually 10-12p per message) if you activate the service by sending the text message LOTTERY YES to 82222, or when you send STOP or LOTTERY PROMO STOP to 82222 to unsubscribe from the service/from promotional messages.
Please note that Daily Play results that are requested by calling 0871 871 8787 will each be charged at 25p. This is in addition to the 25p charge for receiving Lotto and Thunderball results.
The cost of different messages received by customers are detailed below:
Vodafone Promotional messages Free
Vodafone Monday to Saturday results message 25p each inc VAT
Vodafone Error Messages Free
Vodafone Welcome/ activation message Free
Vodafone Remind me of settings message 25p inc VAT
O2 Promotional messages Free
O2 Monday to Saturday results message 25p each inc VAT
O2 Error Messages Free
O2 Welcome/ activation message Free
O2 Remind me of settings message 25p inc VAT
Orange Promotional messages Free
Orange Monday to Saturday results message 25p each inc VAT
Orange Error Messages Free
Orange Welcome/activation message Free
Orange Remind me of settings message 25p inc VAT
T-Mobile Promotional messages Free
T-Mobile Monday to Saturday results message 25p each inc VAT
T-Mobile Error Messages Free
T-Mobile Welcome/activation message Free
T-Mobile Remind me of settings message 25p inc VAT
Three Promotional messages Free
Three Monday to Saturday results message 25p each inc VAT
Three Error Messages Free
Three Welcome/ activation message Free
Three Remind me of settings message 25p inc VAT
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Q. Why can't I receive text alerts on my mobile phone?/Why have I stopped receiving alerts on my phone?
A. It could be for one of the following reasons:
- You are not a Vodafone, Orange, O2, T-Mobile or Three customer
- The text message memory on your phone is full
- Your pre pay credit has run out
- You have withheld your number
If you registered via the IVR line:- Your phone may have been switched off for 72 hours
- You may not have been in range for 72 hours
- You did not select the correct options on the IVR
- You have not sent LOTTERY YES to 82222 in order to activate your account after you had called 0871 8718787
- You may have called the registration line using a different mobile phone to the one that you wish to receive the results on (this is because the system will automatically assume that this mobile phone number is the one to be registered on the service)
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Find out more about ...
How it works
Terms and conditions
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| Play by Text |
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It's quick to register
You can play on the move
We'll check your numbers and send you a text when you win
We'll send you FREE Rollover text reminders
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