National Lottery Apps

Why are the games on the app different to on the website?

We have had to create separate lists of games for the app and web for technical reasons.

How do I finish a game on the app that I previously started on the app?

You can access unfinished games through the ‘My games’ section of your National Lottery account or via your transaction history. If the game is no longer available, or you haven’t completed it within 24 hours of buying it, we will auto-complete the game on your behalf.

How do I finish a game that I previously started on the website on the app?

You’ll be presented with a message that you have an unfinished game if you choose to play a new game, through the ‘My games’ section of your National Lottery account or in your transaction history. You can click the button to auto-complete the game which will display the outcome of the game but without the animation. If you want to see the animated game, you will have to play the game on the website within 24 hours from purchase.

I only use the scanner to check my tickets, do I need to upgrade? (Why do I need to upgrade?)

We always advise updating to our latest app to ensure we can give you the best experience of playing, managing your account and checking results.

I can't update the app as my iPhone is running on an old version of iOS, and I don't want to update the iOS version

Unfortunately, you will need to update your iOS in order to download our latest app.

What version of iOS/Android must I have to use the new App version?

To run the latest version of our app, you will require a minimum of Android 5.0 and iOS 9.0

How do I check what version of the software I am using?

iOS users: Go to Settings > General > About

Android users: Go to Settings > About Phone > Software Information (this may vary depending on your device make – Samsung example given.)

When trying to load the new version it just gets stuck and a loading circle just appears

It sounds like a problem with your internet connection. Our app requires the internet to work, so please check your internet connection.

How much memory do I need free on my device to install the new app (Android or iOS)?

With our app now having a better Instant Win Game experience, the amount of space you may need will vary. To get the most out of the app, we recommend having around 180 MB available for iOS and 120 MB for Android.

Why would you change the old version, it worked just fine?

To ensure you are getting the best experience, we are continuously updating our app. This does mean that older apps become obsolete. Please give it a try and share your thoughts with us.

What’s different about the new version that makes it better than the old one?

Having the latest version ensures you are getting the best possible experience. As we update our app, it means that older apps become obsolete. Please give it a try and share your thoughts with us.

Can I use the internet on my phone instead?

Yes, you can access our website through your phone, but will not be able to scan your paper tickets from there.

Why have you locked my app version?

We continue to develop our apps to improve user experience, fix bugs and performance issues and also to maintain the levels of security and integrity needed. It is common practice to update apps and, unfortunately, some older operating systems do not have the data capacity to keep pace with developments.

Why do you lock older versions of the app?

With technology moving at a fast pace, we need to ensure our app stays at a high standard with an enhanced experience. We are also required to maintain high levels of security and integrity. For this reason, we have to make updates that result in some older operating systems no longer being compatible with our app.

Why can’t I update my app?

If your device is running on Android 4.4 (KitKat), unfortunately newer versions of the app will no longer work. To check what version you have on your phone, go to: Settings/About phone/.

I have an Android device running on OS 4.4 (KitKat) – why can I not update my National Lottery App?

With new devices coming out each year, it can be hard to keep up with the speed at which technology advances. Google stopped supporting the KitKat OS version some time ago, but we continued to offer a version of The National Lottery App for those Android users running this edition of the operating system.

This means that there have been no updates for this version of the operating system, including some critical security fixes. So, in order to protect our Android users, we've had to make the decision to stop supporting the KitKat OS. This means The National Lottery App will no longer work for devices running on this operating system.

What do I need to do if I want to continue using the app but have an Android device running on 4.4 (KitKat)?

For security reasons, we advise all our Android users running KitKat OS to upgrade to the latest version of the operating system - Android 10.0. By doing this, you'll ensure you have the best security and also have access to all the latest updates and features - giving you the best experience of The National Lottery App. Please check your device to find out which operating system you can upgrade to. On your phone, go to: Settings/Software Update/.

Will I still be able to scan my tickets?

Unfortunately, if you are unable to update to the latest version of The National Lottery App, there is no ability to scan tickets through the website. Please use our results section on the website

If I can’t upgrade my app, can I still play National Lottery games on my smartphone?

Yes, you can still play on the website using your phone, and it’s easy to add it as a shortcut on your home screen.

1. Go to our website using your web browser (e.g. Chrome).

2. In the top right where there are 3 vertical dots, tap and scroll down to ‘Add to Home Screen’.

3. The National Lottery icon will appear on your home screen and you can play and check results as normal there.