Scratchcards

Rules for Scratchcard Games

10th Edition effective 31st October 2014

These Rules for Scratchcard Games (the “Rules”) apply when You play any National Lottery Scratchcard Game. Each Scratchcard Game also has its own Game Procedures that apply, and certain Scratchcard Games may also have their own Game Specific Rules that apply.

You can view all National Lottery Rules and Procedures for Scratchcard Games at Retailers, or on the National Lottery website at national-lottery.co.uk. You can also get copies of these documents by calling the National Lottery Line on 0845 9 100 000 or by writing to The National Lottery, PO BOX 251, Watford WD18 9BR. Please note that calls from a BT line are charged at your calling plan’s standard network rate. Charges for mobile and other providers might vary.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 15.

Contents

2. Responsibilities

2.1 You are responsible for keeping Your Scratchcard safe and in good condition. The Scratchcard must always be presented when claiming a Prize – if You don’t present the Scratchcard, the Prize won’t be paid.

2.2 You are also responsible for claiming (and checking You receive) the full amount of any Prize You are entitled to.

2.3 Neither Camelot nor any Retailer will be responsible for:

  • (a) loss, theft, mutilation, destruction or degradation of, or damage to, any Scratchcard; or
  • (b) any mistakes or omissions in respect of data recorded or not recorded on any Scratchcard; or
  • (c) any loss of whatever nature suffered or incurred by any person as a result of any of the above affecting the Scratchcard.
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3. Ownership of Scratchcards

3.1 Only one Player can be the owner of a Scratchcard for the purposes of these Rules.

3.2 Subject to these Rules (in particular, but not only, the Validation Requirements and Rule 7.1(c)):

  • (a) if a name and address is written on the back of the Scratchcard, the owner of the Scratchcard will be the person whose name and address is stated; and
  • (b) if no name and address is written on the back of a Scratchcard (and until the time that there is) the owner of that Scratchcard will be the person who holds the Scratchcard. However, if the Scratchcard has been sent to Camelot by post for Prize payment (and there is, therefore, no person holding the Scratchcard), the owner will be the person who presented the Scratchcard for payment or, where a Prize Claim Form (or any other form issued by Camelot) is required to be submitted, the person whose name is stated as the owner of the Scratchcard on that form.

3.3 The right to a Prize is not transferable.

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4. Claiming a Prize

4.1 You can only claim a Prize if You are the owner of a Winning Scratchcard (subject to Rule 5.4) and have that Scratchcard with You at the time of claiming.

4.2 At Retailers that only sell Scratchcards, You can check whether You have won by using the player enquiry function on the player-facing Terminal. If Your Scratchcard is identified as a winner on the Terminal, the message may be visible to others around You so You should take care to ensure Your privacy. Your Scratchcard will still need to be validated before a Prize can be paid.

4.3 Prizes must be claimed before the end of the 180th day after the closing date of the relevant Game and within the hours set out in Rule 4.4 (the “Claim Period”). Your entitlement to a Prize will be lost (and the Prize will not be paid) if a Prize is not claimed within the Claim Period.

4.4 If You are claiming:

  • (a) in person from a Retailer, the Scratchcard and, if relevant, the completed Prize Claim Form (or any other form Camelot requires You to complete), must be received by the Retailer authorised to pay the Prize during the Retailer’s normal business hours and by no later than 11.00pm on the last day of the Claim Period;
  • (b) in person from Camelot, the Scratchcard and, if relevant, the completed Prize Claim Form (or any other form Camelot requires You to complete), must be received by Camelot at any Regional Centre during Camelot’s normal business hours* within the Claim Period; or, in the case of a claim for a Prize over £50,000, at Your home or any other agreed location at the time agreed by Camelot within the Claim Period;
  • (c) by post, the Scratchcard and, if relevant, the completed Prize Claim Form (or any other form Camelot requires You to complete), must be received by Camelot at the National Lottery address shown on the back of the Scratchcard during Camelot’s normal business hours* within the Claim Period. Postal claims are made entirely at Your own risk and Camelot accepts no liability for Scratchcards, Prize Claim Forms and/or any other accompanying documents that may be lost, damaged or delayed in the post.

*Camelot’s Watford Regional Centre’s normal business hours are 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays (excluding Bank Holidays). Camelot’s Liverpool Regional Centre’s normal business hours are 8.30am to 4.30pm Monday to Thursday and 8.30am to 4pm Fridays (excluding Bank Holidays). Scratchcards cannot be validated and Prizes cannot be claimed by phoning The National Lottery Line, which may be open after Camelot’s normal business hours.

4.5 The table below sets out where and how Prizes can be claimed and how they will be paid (subject to Rules 3, 6 and 7). Remember that Prizes cannot be claimed by phone. After a Retailer has validated Your Scratchcard (except a Retailer that only sells Scratchcards), You can ask to see the validation slip that has printed – You should check this and return it to the Retailer before You leave. For Prizes that can be paid by the Retailer, the validation slip will show the amount You should be paid and for Prizes that cannot be paid by the Retailer, the validation slip will indicate how You can claim Your Prize. A win receipt is not printed for Scratchcards but a Retailer may be able to provide You with a reprint of the validation slip if You ask.

The table below sets out where and how Prizes can be claimed and paid
Prize value Where to claim

Up to and including £100

Retailers – Retailers are required to make payment in cash of Prizes of up to and including £100 (except that certain Retailers with Till-point Terminals can only pay up to £50).

Designated Post Offices in the UK can make payment in cash or by cheque.

By post - Post Your Scratchcard to the National Lottery address shown on the Scratchcard. You must put Your name and address on the back of the Scratchcard. Prizes will be paid by cheque at Your risk (providing the Validation Requirements have been met).

If You are unable to claim in the ways set out above, Camelot Regional Centres can make payment by cheque.

Over £100 up to and including £500

Retailers (at their discretion) – Retailers are allowed but not required to make payments in cash for Prizes of over £100 up to and including £500 (or any higher amount Camelot decides).

If a Retailer does not wish to pay out a Prize over £100, or the Prize is more than £500, the Retailer will tell You where and how the Prize can be claimed.

Designated Post Offices in the UK can make payment in cash or by cheque.

By post – Post Your Scratchcard to the National Lottery address shown on the Scratchcard. You must put Your name and address on the back of the Scratchcard. Prizes will be paid by cheque at Your risk (providing the Validation Requirements have been met).

If You are unable to claim in the ways set out above, Camelot Regional Centres can make payment by cheque.

Over £500 up to and including £50,000

You must complete a Prize Claim Form (or any other form Camelot may require You to complete) and provide this with Your Scratchcard when claiming a Prize of over £500 up to and including £50,000. You will also need to provide proof of identity and age (and any other relevant information) when claiming at a Post Office or Regional Centre, and when claiming by post if required by Camelot.

Certain designated Retailers in the Isle of Man can pay Prizes of up to and including £50,000 by cheque. You are entitled to the first £500 in cash.

Designated Post Offices in the UK can pay Prizes of over £500 up to and including £50,000 by cheque. You are entitled to the first £500 in cash.

Regional Centres can make payment by cheque.

By post - Post Your Scratchcard and a completed Prize Claim Form to the National Lottery address shown on the Prize Claim Form or, if none, shown on the Scratchcard. You must put Your name and address on the back of the Scratchcard. Prizes will be paid by cheque at Your risk (providing the Validation Requirements have been met).

Over £50,000

You must claim Prizes over £50,000 in person. Prizes will be paid at Your home or other agreed location, or at a Regional Centre. Payment will be made (at Camelot’s option) by cheque, bank transfer or direct credit.

You must complete a Prize Claim Form (or any other form Camelot may require You to complete) and present this with Your Scratchcard when claiming a Prize over £50,000. You will also need to provide proof of identity and age.

Non-cash, instalment and annuity Prizes The process for claiming non-cash, instalment/regular payment and annuity Prizes, and how they will be paid/awarded, will be set out in the Game Procedures and/or the Game Specific Rules for the relevant Game.

4.6 You can only claim the Prize or Prizes the Winning Scratchcard is eligible for. You cannot claim any other Prize (or any otherwise unclaimed Prize) in the particular Game with that Scratchcard.

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5. Prize Claim Forms

5.1 You must provide a completed Prize Claim Form when claiming a Prize of, or worth, over £500. Camelot can also, at its discretion, require a completed Prize Claim Form (or any other form issued by Camelot) to be provided for any other Prize. You can get a Prize Claim Form by calling the National Lottery Line on 0845 9 100 000. See the National Lottery website for The National Lottery Line’s current opening hours.

5.2 In certain circumstances, Camelot may decide (in writing and subject to any terms and conditions imposed by Camelot) that a Prize Claim Form does not need to be submitted.

5.3 The Prize Claim Form must be completed in the name of the owner of the Scratchcard and signed by that owner. If the owner of the Scratchcard is unable to complete a Prize Claim Form due to legal, physical, or other disability, their authorised representative can complete the Prize Claim Form in the Scratchcard owner’s name and sign it on their behalf. The Prize Claim Form must state the owner’s name and the name of their authorised representative, and must describe the authorised representative’s status. Camelot is entitled (but is not required) to ask the authorised representative for evidence to prove they are allowed to claim on the Scratchcard owner’s behalf.

5.4 A person can claim on behalf of a deceased Player’s estate if they can prove, to Camelot’s reasonable satisfaction, that they are entitled to make the claim (for example by providing a grant of probate showing their appointment as a personal representative of the deceased Player’s estate). The person claiming will need to submit any relevant proof with the Prize Claim Form or any other form Camelot may require.

5.5 The person signing the Prize Claim Form (or any other form Camelot requires) will, if they are signing as the owner of the Scratchcard, be representing that they are lawfully entitled to the Prize (or, if signing as an authorised representative of the owner of the Scratchcard, that they are lawfully entitled to claim the Prize on the owner’s behalf) and that the information contained in the Prize Claim Form is accurate and complete. That person signing the Prize Claim Form (and the owner of the Scratchcard, if the authorised representative is signing) will indemnify Camelot against any costs, losses, damages and expenses which Camelot may incur in relation to the Scratchcard or the Prize as a result of any misrepresentation on the Prize Claim Form (or such other form Camelot requires).

5.6 Once payment of the Prize has been made to the person shown on the Prize Claim Form or any other form Camelot requires (or that person’s authorised representative), Camelot and its officers, employees, representatives, contractors and any person, firm or company authorised by Camelot to pay Prizes will have no further liability for payment of that Prize.

5.7 Camelot is entitled to refuse to process any payment if a Prize Claim Form (or any other form required by Camelot) is incomplete.

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6. Validation Requirements

6.1 Before a Prize can be paid on a Scratchcard presented for payment, the Scratchcard must be successfully validated in line with Camelot’s reasonable validation procedures adopted from time to time. Camelot’s decision about whether or not the Scratchcard presented is valid will be final and binding.

6.2 Without limiting the effect of Rule 6.1, Camelot will declare a Scratchcard presented for validation invalid (and will not, therefore, pay any Prize) if:

  • (a) Camelot reasonably believes the Scratchcard presented has been stolen (subject to the rules relating to found Scratchcards set out in Rule 8 below); or
  • (b) the Scratchcard presented is not on any list held by Camelot of the Scratchcards issued for that Game; or
  • (c) the Scratchcard presented is counterfeit, has been forged in whole or in part or fails to pass Camelot’s validation and security tests; or
  • (d) the Validation Number on the Scratchcard presented is not on Camelot’s official list of Validation Numbers of Winning Scratchcards, or a Winning Scratchcard with that Validation Number has been paid previously; or
  • (e) the Validation Number does not match (using Camelot’s codes), the Play Symbols or Prize Symbol on the Scratchcard presented and/or is not printed in the correct symbol font; or
  • (f) the Scratchcard presented is not received by Camelot or the Retailer within the Claim Period; or
  • (g) Camelot reasonably believes that the Scratchcard was bought by or on behalf of a person falling in one of the categories in Rule 1.5.

6.3 Without limiting the effect of Rule 6.1, Camelot may (at its discretion) declare a Scratchcard presented for validation invalid (and, accordingly, will not be obliged to pay any Prize), if:

  • (a) the Scratchcard presented is damaged, mutilated, altered, unreadable, incomplete or has been tampered with in any manner; or
  • (b) the Scratchcard presented has not been issued or sold in an authorised manner by Camelot or a Retailer; or
  • (c) the Play Symbols, Prize Symbols, Play Captions, Prize Captions, Validation Number or any other unique feature of the Scratchcard presented do not match precisely with the artwork for the Scratchcard held on file by Camelot for that Game and/or the Scratchcard presented is defective and/or all or part of it is misprinted.

6.4 Camelot can keep any Scratchcard sent to Camelot or given to a Retailer for validation purposes.

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7. Payment Prizes

7.1 Camelot reserves the right to:

  • (a) pay Prizes by cheque, other approved instrument, or direct credit;
  • (b) withhold a Prize, provided it is acting reasonably, until it is entirely satisfied that a Scratchcard is valid and the claim has been made in good faith;
  • (c) withhold a Prize (or recover or seek to recover a Prize already paid) until it has carried out all appropriate checks and enquiries if in its discretion it believes, on reasonable grounds, that the Scratchcard holder or the person whose name is stated on the back of the Scratchcard or the person whose name is stated as owner of the Scratchcard on a Prize Claim Form (or any other form required by Camelot) is not the rightful owner of that Scratchcard or otherwise lawfully entitled to claim the Prize, or where there is any other reason for Camelot (acting reasonably) to question entitlement to the Prize, for example where there is more than one name stated on the back of a Scratchcard. Any checks and enquiries will be carried out promptly by Camelot;
  • (d) request proof of identity and capacity to claim a Prize, and also to photograph anyone claiming a Prize for Camelot’s records;
  • (e) withhold a Prize if You are unable to produce or fail to produce proof of identity when claiming a Prize;
  • (f) request a court to decide who a Prize should be paid to and/or make payment into court.

7.2 Neither Camelot nor any Retailer will be responsible or liable to a person claiming an interest of whatever nature in a lost or stolen Scratchcard as a result of:

  • (a) the Prize being paid to the holder of an unsigned Scratchcard; or
  • (b) the Prize being paid to a person claiming to be the person whose name is stated on the back of the Scratchcard.

This Rule 7.2 applies whether or not Camelot was made aware of the loss or theft of the Scratchcard before the Prize was paid.

Camelot will use its best efforts to carry out and ensure that Retailers, or others responsible for paying Prizes, carry out reasonable and appropriate (as decided by Camelot) identity checks and other security measures in relation to payment of any particular Prize amount.

7.3 Camelot will not be liable to pay a Prize on a Scratchcard which it knows or suspects has been resold or otherwise transferred by way of trade.

7.4 No interest will be payable on any Prize, including without limitation whilst any checks or enquiries are carried out in relation to a Scratchcard presented for payment, or whilst a dispute about the Scratchcard or Prize claim is being resolved.

Payment of Prizes to persons with a disability

7.5 If You are a person with a legal, physical or other disability and are claiming a Prize, Camelot may pay the Prize to Your authorised representative.

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8. Found Scratchcards

8.1 If You find a Scratchcard that:

  • (a) does not have a name or address or other indication of ownership (or it does, but the information cannot be read, is inaccurate or is incomplete so You are unable to return the Scratchcard to its rightful owner); and
  • (b) is a winning Scratchcard for which the Claim Period has not expired,

You should send the Scratchcard to Camelot's Player Services Department at The National Lottery, PO Box 287, Watford, WD18 9TT (or any other address advised by Camelot from time to time). The Scratchcard should be sent with a covering letter or note that states Your name, address and contact number as well as any information about how and where the Scratchcard was found and what steps You have taken to return the Scratchcard to its owner. Camelot must receive the Scratchcard and accompanying documents within the relevant Claim Period.

8.2 If the process in Rule 8.1 has been followed and the Scratchcard is a Winning Scratchcard, provided that:

  • (a) Camelot is satisfied in its discretion, after carrying out any appropriate investigations, that You took all reasonable steps to return the Scratchcard to its owner before sending it to Camelot; and
  • (b) Camelot is satisfied that the Scratchcard was lost by or stolen from the rightful owner and then found by You; and
  • (c) You are acting in good faith,

Camelot may, within a reasonable time after the end of the relevant Claim Period (subject to Rules 7.1(c) and 7.1(f)), at its discretion pay You the Prize.

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9. Information About Winners

9.1 Except as required by law, Camelot shall not disclose the identity of any Prize winner without that winner’s prior written consent.

9.2 You understand and accept that:

  • a) if You present a winning Scratchcard for validation or to claim a Prize at a Terminal (except at a Till-point Terminal), an audible alert may sound to indicate to You and the Retailer that the Scratchcard is a winner and/or a Prize entitlement message may be presented; and
  • b) this audible alert may be heard (and the prize entitlement message may be seen) by other persons nearby.

9.3 If You win a Prize, You understand and accept that Camelot may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf, or paid to You.

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10. Game Closures etc.

10.1 Camelot can announce the closing date for an individual Game, and may suspend or withdraw a Game (in its absolute discretion), at any time.

10.2 Information on Game closures, and the period within which Prizes must be claimed following closure of an individual Game, will be available at Retailers and on the National Lottery website.

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11. Limitation of Liability

11.1 Retailers are authorised by Camelot to issue Scratchcards, to pay certain Prizes for Winning Scratchcards and to display and/or have available information produced by Camelot in relation to the Games. Retailers are not authorised by Camelot to carry out any other acts or make any statements, representations or admissions whatsoever (unless agreed in writing with Camelot).

11.2 Subject to Rule 6.3, if a Defective Scratchcard is bought, Camelot may, providing it is acting reasonably, declare the Scratchcard void in which case Camelot’s only liability will be to reimburse the cost of the Scratchcard. Camelot will not be liable to pay any interest in respect of any such reimbursement made.

11.3 Camelot’s only obligation is to pay the Prizes won in any Game to the rightful owners of Winning Scratchcards, or provide a refund in the circumstances set out in Rules 11.2 and 12.1. Neither Camelot nor any Retailer will be liable in any circumstances for any loss of whatever nature other than the non-payment of a Prize or the non-payment of a refund You are entitled to under these Rules. In particular but without limitation, neither Camelot nor any Retailer will be liable for any loss of profits, special, indirect or consequential loss suffered or incurred by You (or any holder or owner of a Scratchcard, any person claiming a Prize during the Claim Period or anyone else) that arises out of the withdrawal of any Game or from the participation or non-participation of You or any person in any Game. This includes the loss, for whatever reason, of the chance to participate in that Game.

11.4 Neither Camelot nor any Retailer will be liable to any person for:

  • (a) events beyond their reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood or drought);
  • (b) the failure or destruction of, or damage to, all or any part of the computer systems or records of Camelot or any third party (including, without limitation, Camelot’s Computer System);
  • (c) any mistakes caused by all or part of the computer systems or records of Camelot or any third party (including, without limitation, Camelot’s Computer System);
  • (d) delays, losses, mistakes or omissions in or made by the postal or other delivery service or by the banking system;
  • (e) any other action or event which prevents or hinders the issue of a valid Scratchcard;
  • (f) the refusal to sell a Scratchcard to any person in line with these Rules or to allow any person to play a Game;
  • (g) any losses caused by You, including misuse or unauthorised use of passwords and money lost by playing the Games;
  • (h) any losses caused by the failure or malfunction of Your equipment, technology or internet service provider or mobile phone network operator, or the equipment, technology, internet service provider or mobile phone network operator of any other person or third party.

11.5 Nothing in these Rules excludes or limits (a) any person’s liability for (i) fraud; or (ii) death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill; or (b) any other liability which cannot lawfully be excluded or limited.

11.6 You acknowledge and agree that You do not rely on, and shall have no remedy in respect of, any statement, representation or warranty (in each case whether negligently or innocently made) or understanding of any person whether or not that person is a party to these Rules.

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12. Disputes and Camelot’s Decisions

12.1 Camelot’s decision about whether or not a Scratchcard is a Winning Scratchcard (or in relation to any other matter or dispute that arises out of the payment or non-payment of Prizes) will be final and binding, provided that it is a reasonable decision. Without limiting the effect of the previous sentence, following any such decision made by Camelot, Camelot may (at its discretion) reimburse the cost of the Scratchcard or replace the disputed Scratchcard with a Scratchcard for any current Game of the same price.

12.2 The remedy in Rule 12.1 will be the Player’s sole and exclusive remedy, and any reimbursement or replacement will fully discharge Camelot from any liability in respect of such a dispute. Camelot will not be liable to pay any interest in respect of any reimbursement made under this Rule 12.

12.3 Camelot may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.

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13. General

13.1 Any person who obtains a Scratchcard or submits a Scratchcard for validation or who claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, these Rules, the relevant Game Procedures, any Game Specific Rules that apply, any information on the relevant Scratchcard (all as amended from time to time) and any other rules or procedures Camelot may issue in respect of that Game.

13.2 Camelot may change these Rules and any Game Procedures, Game Specific Rules and other rules or procedures issued by Camelot, at any time. The changes will be effective from the date of their publication (or any earlier time Camelot states) and will apply to Scratchcards bought after publication of the changes, and/or Scratchcards bought before that date if reasonable in the circumstances.

13.3 These Rules, the relevant Game Procedures and Game Specific Rules, and the information on the relevant Scratchcard together set out the full extent of Camelot’s obligations and liabilities to You in relation to the Games and form the contract between Camelot and You for each Game. If there is any conflict between these documents, they will apply in the following order (unless Camelot states otherwise): (a) the applicable Game Specific Rules (taking first priority); (b) the applicable Game Procedures; (c) these Rules; (d) the information on the relevant Scratchcard.

13.4 If any provision (or part of a provision) in any of the documents mentioned in Rule 13.3 is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make the other provisions void or unenforceable.

13.5 Where You provide Camelot with personal information about Yourself in relation to a Prize claim (e.g. Your name, address, and bank details), Camelot can hold and process that personal information in relation to that Prize claim and to fulfil its obligations under its Licence to operate The National Lottery (granted under section 5 of the Act). Camelot is also entitled to pass Your personal information (provided to Camelot under any circumstances) to the Commission or another third party acting on behalf of Camelot to verify and/or use that information for the purposes set out in these Rules, any Game Procedures or any Game Specific Rules. Camelot is required to keep Your information until the licence expires (31 January 2023) but will only disclose it to anyone other than those mentioned in this Rule 13.5 if required by law or with Your consent. By passing Your personal information to Camelot, You agree and consent to Camelot holding and processing it in this way.

13.6 Camelot may record telephone calls made between Camelot representatives and any person for all parties’ protection.

13.7 You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Rules. Camelot may assign or otherwise transfer its rights and/or obligations under these Rules in whole or in part to any third party at its sole discretion.

13.8 Except if Camelot assigns or transfers its rights and/or obligations under these Rules, a person who is not a party to these Rules has no rights under the Contracts (Rights of Third Parties) Act 1999 (as amended or re-enacted from time to time, and any subordinate legislation made under that Act) or otherwise to enforce any provision of these Rules.

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14. Law

The relevant law for these Rules is English law. Any legal proceedings will be heard in the English Courts.

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15. Definitions

The following words and terms, when used within these Rules, shall have the following meanings, unless the context clearly indicates otherwise.

'Act'
The National Lottery etc Act 1993 as amended. (as amended or re-enacted from time to time) and any subordinate legislation made under that Act.
'Camelot'
Camelot UK Lotteries Limited, a company registered in England and Wales, whose registered office is at Tolpits Lane, Watford, Hertfordshire, WD18 9RN.
'Camelot’s Computer System'
The computer systems used by or on behalf of Camelot from time to time to operate National Lottery games and pay Prizes.
'Claim Period'
Has the meaning given to it in Rule 4.3.
'Commission'
The Gambling Commission, (being the body appointed to regulate The National Lottery) or such other body which may carry out such functions from time to time.
Defective Scratchcard:
A Scratchcard which at the time it is bought is visibly defective, unreadable or incomplete or contains the words ‘void’ or ‘not for sale’ or similar wording.
'Game'
A National Lottery Game which is played by uncovering a Play Area (or a portion of the Play Area) on a Scratchcard to reveal the pre-printed Play Symbols, and in which it can be seen immediately after purchase whether the Scratchcard is a winning Scratchcard.
'Game Number'
The number on the back of a Scratchcard which identifies a particular Game and which is stated in the Game Procedures.
'Game Procedures'
A written document issued by Camelot for a particular Game in addition to these Rules that includes the Game name and Game Number, the price, how to play, how a Prize is won, the Play Symbols and Play Captions, the Prize Structure, and any other relevant information for the Game.
'Game Specific Rules'
Any rules or conditions issued by Camelot in addition to or as a substitute for these Rules, which apply only to a particular Game.
'Pack'
A pack of Scratchcards, in which each Scratchcard has a different number on the back and/or front of the Scratchcard that indicates the order in which a Scratchcard is placed in the Pack.
'Play Area(s)'
The area(s) on the front of a Scratchcard that contain(s) the Play Symbols.
'Play Caption'
A caption which is unique to and appears below each Play Symbol.
'Play Symbol'
A symbol on the front of a Scratchcard which is used to determine whether or not a Prize may have been won. Play Symbols will be specified in the relevant Game Procedures.
'Player'
Has the same meaning as You.
'Prize'
A prize won by a Player in a Game. Reference in these Rules to payment of a Prize includes the awarding of non-cash Prizes.
Prize Caption:
A caption which is unique to and appears below each Prize Symbol.
'Prize Claim Form'
The form issued by Camelot which is required to be completed and submitted to be eligible to claim certain Prizes in line with these Rules.
'Prize Structure'
The number and value of Prizes and the odds of winning in an individual Game as determined by Camelot and set out in the Game Procedures for the relevant Game.
'Prize Symbol'
A symbol that may appear on the front of a Scratchcard and, if so, that indicates the Prize which may be won.
'Regional Centre'
A National Lottery office designated as a Regional Centre by Camelot. Details of the current Regional Centres are shown at the end of these Rules.
'Retailer'
Any person, firm or company authorised by Camelot to sell Scratchcards and/or pay Prizes for Winning Scratchcards.
'Scratchcard'
Any scratchcard in a Game issued to a Retailer by Camelot and sold or otherwise distributed by Camelot or the Retailer in an authorised manner.
'Scratchcard Game'
Has the same meaning as Game.
'Terminal'
The machine which allows Scratchcards to be validated.
'Ticket'
Has the same meaning as Scratchcard.
'Validation Number'
The unique data printed on a Scratchcard which, subject to these Rules, enables a Scratchcard to be verified as a Winning Scratchcard or otherwise.
'Validation Requirements'
Camelot’s Scratchcard validation requirements referred to in Rule 6 or as otherwise determined by Camelot from time to time.
'Winning Scratchcard'
A winning Scratchcard which meets all the Validation Requirements and which entitles You to a Prize.
'You'
A member of the public who is eligible to buy Scratchcards, and who buys or otherwise acquires a Scratchcard.
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Contact numbers and addresses

Telephone enquiries

The National Lottery Line: Tel: 0845 9 100 000 (0370 737 3983 for complaints)

For the hard of hearing using Minicom equipment, please call 0370 737 8 249.

Calls from a BT line are charged at your calling plan’s standard network rate. Mobile and other providers' charges may vary.

Postal enquiries

The National Lottery
PO Box 251
Watford
WD18 9BR

E-mail

help@national-lottery.co.uk

Postal claims

The National Lottery
PO Box 287
Watford,
WD18 9TT

Website

www.national-lottery.co.uk

National Lottery Regional Centre addresses

Watford (Camelot's registered office)

The National Lottery
Tolpits Lane
Watford
WD18 9RN
Tel: 01923 425000

Liverpool

The National Lottery
5 Tiger Court
Kings Drive
Kings Business Park
Prescot
Knowsley
Liverpool
L34 1BH
Tel: 0151 236 1796

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