Players' Guide - Version 22

Important information

National Lottery games are operated and promoted by Camelot UK Lotteries Limited under licences granted by the Gambling Commission.

Games Rules

National Lottery Draw-based games are subject to the Games Procedures contained in this Players' Guide (except EuroMillions and UK Millionaire Maker which has its own separate Games Procedures) and the Rules, as amended from time to time. National Lottery Draw-based games may also be subject to Game Specific Rules, which will be contained in a separate document.

National Lottery Scratchcard games are subject to the Rules for Scratchcard Games, Scratchcard Game Procedures and any applicable Game Specific Rules.

You can view copies of all these documents at National Lottery Retailers (except for certain Game Specific Rules), on the National Lottery website at national-lottery.co.uk, or you can request a copy from The National Lottery Line on 0845 9 100 000.

Separate Account Terms, Games Rules and Games Procedures apply if you play National Lottery games online. These are available on the National Lottery website (national-lottery.co.uk).

What if I'm not happy about something?

If your Retailer cannot help with your query, you should contact The National Lottery Line on 0845 9 100 000. Call 0370 737 3983 for complaints or email us at complaints@national-lottery.co.uk. (For the hard of hearing using Minicom equipment, please call 0370 737 8 249 for complaints). Our complaints procedure can be found on the National Lottery website.

If you are unhappy with the response you receive after we have reviewed your complaint, you can contact the Gambling Commission which is responsible for regulating The National Lottery. You should write to Gambling Commission, National Lottery Team, 4th Floor, Victoria Square House, Victoria Square, Birmingham B2 4BP or call 0121 230 6666. See the National Lottery website for further information on what the Gambling Commission can help you with.

Your views are welcome

We always appreciate your feedback. If you have comments or suggestions about any services provided by The National Lottery, please contact the National Lottery Line on 0845 9 100 000 or email us at help@national-lottery.co.uk.

Camelot and responsible play

Camelot has run The UK National Lottery since it was launched in 1994. Camelot’s aim is to maximise returns to National Lottery Projects in a socially responsible way. It is only by winning and maintaining the trust of players and society at large that we can raise as much money for National Lottery Projects as possible. That means running The National Lottery with integrity, encouraging responsible play, protecting our players, preventing underage play and promoting and supporting National Lottery Projects.

We endeavour to encourage millions of players to spend small amounts while, at the same time, protecting our players and supporting our winners during what can be a life-changing experience. We also strive to minimise the impact we have on the environment and maximise the benefit that our business and employees bring to our community.

If you would like to find out a little more about the work that is done to ensure that the impacts of The National Lottery are positive for our community and environment, please see our Corporate Responsibility report at www.playingourpart.com. Camelot wants all of its players to enjoy National Lottery games responsibly and has created strategies to prevent both underage and excessive play. If you’re concerned that you are playing too much, call GamCare on 0808 8020 133. Players must be 16 years old or over to buy or play any National Lottery game or claim a Prize. It is illegal for Retailers to sell National Lottery products to persons under the age of 16 and Retailers are required to establish safeguards to ensure that they do not do this. If you suspect a Retailer may be selling tickets to under 16s, please call 03453 016 216 to report this.


Players’ Guide version 22. Last updated: 30th December 2014.

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