Lotto HotPicks

Lotto HotPicks Online Game Procedures

9th Edition effective 1st September 2014

Where the Lotto HotPicks Game is played online, the Account Terms, the Rules for Draw-Based Games Played Online (the "Rules") and these Procedures apply. If there is any conflict between these documents, these Procedures will take priority followed by the Rules and then the Account Terms.

Where the Lotto HotPicks Game is played at retailers, the Rules for Draw-Based Games Played at Retailers, and the Lotto HotPicks Game Procedures set out in the Players' Guide, apply.

You can view all National Lottery Rules and Procedures on the National Lottery website. You can also ask for copies by calling our Customer Care Team on 0845 278 8000, or by writing to the National Lottery, PO Box 251, Watford WD18 9BR.

All words and phrases in these Procedures that begin with a capital letter and have specific meaning are explained below or in Section (G).

Contact numbers and addresses

Telephone enquiries

Customer Care Team 0845 278 8000 (0370 737 3983 for complaints)

For the hard of hearing using Minicom equipment, please call 0370 737 8 249.

Calls to the Customer Care Team cost 2p per minute plus your service provider’s access charges.

Calls to 0370 numbers from a BT land line are charged at your calling plan’s standard network rate. Mobile and other providers’ charges may vary.



Postal enquiries

The National Lottery
PO Box 251,
WD18 9BR

Postal claims

The National Lottery
PO Box 251,
WD18 9BR

National Lottery Regional Centre addresses

Watford (Camelot's registered office)

The National Lottery,
Tolpits Lane,
WD18 9RN
Tel: 01923 425 000


The National Lottery
5 Tiger Court, Kings Drive, Kings Business Park,
L34 1BH
Tel: 0151 236 1796

© Gambling Commission 2014

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