Lotto (Including the Lotto Raffle) Online Game Procedures
13th Edition effective 30th December 2014
Where Lotto is played online (including by Direct Debit), the Account Terms, the Rules for Draw-Based Games Played Online (the “Rules”) and these Procedures apply. If there is any conflict between these documents, these Procedures will take priority followed by the Rules and then the Account Terms.
You can view all National Lottery Rules and Procedures on the National Lottery website. You can also ask for copies by calling our Customer Care Team on 0845 278 8000, or by writing to The National Lottery, PO Box 251, Watford WD18 9BR.
All words and phrases in these Procedures that begin with a capital letter and have specific meaning are explained below or in Section (J).
(A) Introduction to Lotto and Lotto raffle
- (1) Lotto costs £2 to play. This includes entry into the Lotto Draw and the Lotto raffle Draw.
- (2) The Lotto raffle is a raffle draw that takes place on each Lotto Draw day. In each Lotto raffle Draw, at least 50 raffle numbers will be selected and each will win a Lotto raffle Prize.
- (3) Lotto and Lotto raffle Draws take place on Wednesdays and Saturdays.
(B) Playing Lotto on the Site
- (1) To play Lotto on the Site, You should fill in the interactive play slip for Lotto by following the instructions provided.
- (2) A 'week' when mentioned in the 'For how many weeks' boxes on the interactive play slip, will start on the first available Wednesday or Saturday Lotto Draw that Your Lotto Entry is entered into and will end immediately before (and excluding) the Lotto Draw on the same day of the following calendar week.
- (3) For each Lotto Entry You buy, You will be given a unique Lotto raffle number which starts with 4 letters that spell a colour and is followed by 8 numbers - this will be Your Lotto raffle Entry.
- (4) Your Lotto raffle Entry will automatically be entered into the Lotto raffle Draw taking place on the same day as the Lotto Draw You have entered. If You buy a Multi-draw Lotto Entry, the same Lotto raffle number will be entered into all Lotto raffle Draws that Your Multi-draw Lotto Entry is valid for.
- (5) If You are playing Lotto by Direct Debit, You will get a different Lotto raffle Entry for each Lotto raffle Draw.
- (6) If Your Selection is not shown in Your "My account" section of the Site then that Selection will not have been entered into any Lotto Draw and You will not have been issued with a Lotto raffle Entry for that Selection.
(C) How to win in Lotto and Lotto raffle
- (1) If Your Lotto Entry matches three or more of the Main Numbers You will win a Prize in the highest relevant Lotto Prize category, providing the requirements of the Rules and these Procedures are met.
- (2) If Your Lotto raffle Entry matches all of the letters and numbers in the exact order chosen in a Lotto raffle Draw (reading from left to right), You will win a Lotto raffle Prize, providing the requirements of the Rules and these Procedures are met.
- (3) It is possible to win a Lotto Prize and a Lotto raffle Prize with one Lotto Entry and its associated Lotto raffle number.
(D) Prize categories, Prizes and odds of winning
(1) The table below sets out and explains the Prize categories, the approximate odds of winning and the Prize Fund and Pools Fund (which are defined in Section (E) below).
Prize table Prize Categories Approximate Odds of Winning Prize Prize Fund/Pools Fund (defined in Section (E) below and subject to Prize capping explained in Section (F) below)
'Match 6' / 'Jackpot' = six numbers in one Lotto Entry matched to the Main Numbers
66.4% of the Pools Fund, plus the amount available for the Match 5 + Bonus category if there are no winning entries in that category in that same Lotto Draw.
Part or all of the amount available for the Match 6 category in the previous Lotto Draw may also be added to the Pools Fund allocation for the Jackpot if there are no winning Entries in that category in the previous Lotto Draw†
'Match 5 + Bonus' = five numbers in one Lotto Entry matched from the Main Numbers and remaining number matched to the Bonus Number
5.3% of the Pools Fund
'Match 5' = five numbers in one Lotto Entry matched from the Main Numbers
4.5% of the Pools Fund
'Match 4' = four numbers in one Lotto Entry matched from the Main Numbers
23.8% of the Pools Fund plus the amount available for the Match 5 category if there are no winning Entries in that category in that Lotto Draw
'Match 3' = three numbers in one Lotto Entry matched from the Main Numbers
£25 Prize payable per winning Lotto Entry from the Prize Fund, plus an equal share of any amount available for the Match 4 category if there are no winning Lotto Entries in that category in that Lotto Draw
See table below
Payable per winning Lotto raffle Entry from the Prize Fund.
† For more information, see the Match 6 Prize category row in the table in Section (E)(4) below.
*Camelot may decide at any time to hold a promotional Lotto raffle Draw in which Lotto raffle Prizes of more or less than £20,000 may be available to be won. These Prizes will be in addition to the 50 guaranteed Lotto raffle Prizes that can be won in that Lotto raffle Draw.
- (2) The odds of winning any Lotto Prize are approximately 1 in 54. The value of Your Lotto Prize will depend on the number of Lotto Entries sold and the number of Lotto Entries that match the same numbers as You.
(3) The odds of winning a Lotto raffle Prize will vary depending on the number of Lotto raffle Entries in each Lotto raffle Draw. The table below sets out the approximate odds of winning a Lotto raffle Prize in a Lotto base Draw where 50 Lotto raffle Prizes are available to be won.
Odds table Draw Day/Type Approximate Odds of Winning a Lotto raffle Prize Wednesday – Lotto base Draw 1 in 170,000 based on expected sales of 8.5 million Lotto Entries Saturday – Lotto base Draw 1 in 330,000 based on expected sales of 16.5 million Lotto Entries
(E) The Prize Fund, Reserve Fund and Pools Fund
- (1) All Prizes will be rounded down to the nearest £1. Subject to this, 47.5% of sales for a Lotto and Lotto raffle Draw (or any larger amount agreed by Camelot and the Commission) will be available to be paid out in Lotto Prize(s) and Lotto raffle Prizes to players for that Lotto and Lotto raffle Draw (the "Prize Fund").
- (2) 5.03% of sales for each Lotto Draw and Lotto raffle Draw will be allocated from the Prize Fund to pay Lotto raffle Prizes won in that Lotto raffle Draw. If there is any money left over from the 5.03% after the Lotto raffle Prizes for that Lotto raffle Draw have been paid (the 'surplus'), these monies will be put in a reserve fund (the 'Reserve Fund'). The surplus will not form part of the Prize Fund for that Lotto or Lotto raffle Draw. The Reserve Fund will be used (if necessary) to fund Match 3 Prizes if Lotto Prizes are capped, and/or to fund Lotto raffle Prizes where the 5.03% allocation mentioned above isn't sufficient to pay these. It can also be used to fund additional Lotto raffle Prizes to increase the amount of a Lotto and/or Lotto raffle Prize, and/or for any Lotto related promotion(s).
- (3) The Pools Fund is the amount of money left in the Prize Fund after the sum equal to 5.03% of Lotto and Lotto raffle sales and all Match 3 Prizes have been deducted. The percentage of the Pools Fund allocated to each remaining Prize category (as set out in the table in Section (D)(1) above) will be divided equally by the number of winning Lotto Entries in that Prize category.
(4) The table below shows what happens to the money in each Lotto Prize category if there are no winning Lotto Entries in that Lotto Prize category in a Lotto Draw.
Table showing what happens to the money in each Lotto Prize category if there are no winning Lotto Entries in that Lotto Prize category in a Lotto Draw Prize Category What Happens to the Prize Money if there are no Winning Lotto Entries?
Match 6 / Jackpot
- all of it rolls over and is added to the Jackpot for the next Lotto Draw*, or
- part of it rolls over and is added to the Jackpot for the next Lotto Draw, with the rest of it being added to the Reserve Fund (see Section (E)(2) for more informaion about the Reserve Fund). Camelot will decide, in line with a scheme approved by the Commission, which of the above will happen for each Lotto Draw in which there are no winners in this Prize category.
Match 5 + Bonus
It is added to the Jackpot for that Lotto Draw
It is added to the Prize pool for the Match 4 Prize category for that Lotto Draw
It is divided equally between all winning Match 3 Prize category Lotto Entries for that Lotto Draw and added to the £25 Match 3 Prize
*The maximum number of Rollovers is four. This means that if the Jackpot is not won in five consecutive Lotto Draws, in the fifth Lotto Draw the entire Jackpot will roll down to the next Lotto Prize category where there is at least one winning Lotto Entry.
- (5) There will be 50 Lotto raffle Prizes available to be won in a Lotto Rollover, unless Camelot decides that there will be more. The number of Lotto raffle Prizes that will be available will be advertised before each Lotto Rollover Draw, and may change between different Lotto Rollover series. The number of Lotto raffle Prizes available to be won in a Lotto Rollover Draw will be only the number advertised by Camelot for that Lotto rollover Draw. This is regardless of the number of Lotto raffle Prizes that were available to be won in any previous Lotto Rollover series.
(F) Prize capping
Lotto raffle Prizes are guaranteed and will never be less than stated (i.e. will not be capped). Lotto Prizes will be capped in very rare cases and only if (after deduction of the 5.03% allocation mentioned in Section (E)(2) above) the Prize Fund for a Lotto Draw is not enough to pay £25 for every winning Lotto Entry in that Lotto Draw. In these circumstances, the Capped Prize Fund (which is the Prize Fund less the 5.03% allocation) will be allocated as set out in the table below.
Prize capping table Prize Categories Allocation of Capped Prize Fund
Match 6 / Jackpot
31.9% of the Capped Prize Fund, plus the allocation of the Capped Prize Fund for the Match 5 + Bonus category if there are no winning Entries in that category in that Lotto Draw*
Match 5 + Bonus
2.5% of the Capped Prize Fund
2.2% of the Capped Prize Fund
11.4% of the Capped Prize Fund, plus the allocation of the Capped Prize Fund for the Match 5 category if there are no winning Entries in that category in that Lotto Draw
52.0% of the Capped Prize Fund, plus the allocation of the Capped Prize Fund for the Match 4 category if there are no winning Entries in that category in that Lotto Draw, plus (only if necessary to ensure that £25 is payable per winning Lotto Entry in the Match 3 category) any other amount required from the Reserve Fund
*Any money rolled over from previous Lotto Draws (and any money that is guaranteed or otherwise added to the Prize Fund for Lotto Prizes other than Lotto raffle Prizes in that Lotto Draw) will be added to the Capped Prize Fund allocation for the Jackpot and the total amount will be shared equally between all Jackpot winning Lotto Entries in that Lotto Draw. If there are no Jackpot winners, that total amount will roll to the next Lotto Draw, as shown in the table in Section(E)(4) above.
(G) Cancelling a Lotto or Lotto raffle Entry
- (1) You cannot cancel a Lotto Entry (or a Lotto raffle Entry) bought on the Site after You have accepted the Selection(s) displayed on the "Confirm Play Slip" screen of the Site.
- (2) If You get two or more Lucky Dip Selections for the same Lotto Draw that contain the same six numbers, or You get two or more Lotto raffle Entries that are identical for the same Lotto raffle Draw, You should telephone our Customer Care Team within 120 minutes of buying the relevant Lotto Entry(ies), or before the close of sales for that Lotto Draw and Lotto raffle Draw, whichever is the earlier. Camelot may then, at its discretion and following investigation, refund into Your Account an amount equal to the cost of the duplicate Lotto Entry(ies).
(H) Cancelled Draws
If Camelot becomes aware that the Lotto Draw and Lotto raffle Draw after the next Lotto Draw and Lotto raffle Draw will be Cancelled Draws, then in that next Lotto Draw (before the Cancelled Draws), Prize money for any Lotto Prize category where there are no winning Lotto Entries will roll down to the next Prize category where there is at least one winning Lotto Entry. If the Prize money rolls to the Match 3 Prize category, the Prize money will be divided equally between the winning Lotto Entries in the Match 3 Prize category and added to the £25 Match 3 Prize. Lotto raffle Prizes will be paid in full.Back to the top
(I) Refunds for Cancelled Lotto Draws
- (1) Without limiting Camelot's liability (as set out in Rules 11.3 and 11.4 of the Rules), if a Lotto Draw and Lotto raffle Draw are Cancelled Draws, Camelot will refund You any amount You paid for Your Lotto Entry and Lotto raffle Entry into the Cancelled Draws.
- (2) Any refund will be placed directly into Your Account or refunded in any other way decided by Camelot. No interest will be paid on any refunds made.
- (3) This Section (I) shall not apply where a Lotto Draw and Lotto raffle Draw have been delayed or postponed, or have been cancelled but are not Cancelled Draws as defined in these Procedures.
- An account maintained by a person on Camelot’s Computer System.
- Bonus Number:
- The one number randomly selected immediately after the Main Numbers have been selected.
- Camelot’s Computer System:
- The computer systems used by or on behalf of Camelot from time to time to operate National Lottery games, administer Accounts, facilitate Lotto Entries and Lotto raffle Entries and pay Prizes.
- Cancelled Draw(s):
- Any Lotto Draw and Lotto raffle Draw which does not take place because of the expiry, suspension or withdrawal of either Camelot's licence from the Commission to run The National Lottery or Camelot's licence from the Commission to promote Lotto.
- The Gambling Commission (being the body appointed to regulate The National Lottery) or any other body appointed to regulate The National Lottery from time to time.
- Customer Care Team:
- Camelot’s helpline for interactive Players, contact details of which are set out at the end of these Procedures.
- Lotto Draw:
- The process which results in the random selection by Camelot of a set of seven winning numbers for Lotto.
- Lotto Entry:
- A Selection for entry into a Lotto Draw which has been registered as an entry on Camelot's Computer System.
- Lotto Prize:
- A prize won by an eligible player in one of the Match 3 to Match 6 (Jackpot) prize categories in a Lotto Draw.
- Lotto raffle Draw:
- The process which results in the random selection by Camelot of a raffle number (which consists of 4 letters that spell a colour and is followed by 8 numbers) for the Lotto raffle.
- Lotto raffle Entry:
- A unique raffle selection starting with 4 letters that spell a colour and followed by 8 numbers, which has been registered as an entry on Camelot's Computer System.
- Lotto raffle Prize:
- A prize won by an eligible player in a Lotto raffle Draw.
- Lucky Dip:
- Six different numbers which are randomly selected by Camelot's Computer System on Your behalf for entry into a Lotto Draw.
- Main Numbers:
- The first six numbers randomly chosen in a Lotto Draw.
- The ability for You to buy the same Selections for a number of weeks.
- A prize won by an eligible player in a Lotto Game.
- The Lotto Draw immediately after a Lotto Draw in which the Jackpot (Match 6 Prize) is not won. The maximum number of Rollovers is stated under the table in Section (E)(4) above.
- One set of six numbers chosen by You for entry into a Lotto Draw, or a Lucky Dip for a Lotto Draw.
- The website national-lottery.co.uk.
- The holder of an Account who is eligible to buy Lotto Entries and Lotto raffle Entries using that Account, and whose Account has not been terminated, cancelled, suspended or closed.
Contact numbers and addresses
Customer Care Team 0845 278 8000 (0370 737 3983 for complaints)
For the hard of hearing using Minicom equipment, please call 0370 737 8 249.
Calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary.
The National Lottery
PO Box 251,
The National Lottery
PO Box 251,
National Lottery Regional Centre addresses
Watford (Camelot's registered office)
The National Lottery,
Tel: 01923 425 000
The National Lottery
5 Tiger Court, Kings Drive, Kings Business Park,
Tel: 0151 236 1796
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