Thunderball Online Game Procedures
13th Edition effective 25th January 2018
When the Thunderball Game is played online (including by Direct Debit or using Pingit), these Game Procedures (the "Procedures") and the Rules for Draw-Based Games Played Online (the "Rules") apply.
If You buy Thunderball Entries with Your Account, the Account Terms apply in addition to the documents mentioned above, and if You buy Thunderball Entries with Your Pingit Account, the Pingit User Account Terms apply in addition to those documents.
If there is any conflict between the documents, these Procedures will take priority followed by the Rules, the Pingit User Account Terms (if relevant) and then the Account Terms.
You can view all National Lottery Rules and Procedures on the National Lottery website. You can also ask for copies by calling our Customer Care Team on 0333 234 44 33∞ (please see the Telephone Enquiries section for call charges), or by writing to the National Lottery, PO Box 251, Watford WD18 9BR.
All words and phrases in these Procedures that begin with a capital letter and have specific meaning are explained below or in Section (H).
(A) Introduction to the Thunderball Game
- (1) The Thunderball Game costs £1 to play.
- (2) Thunderball Draws take place four times a week on Tuesday, Wednesday, Friday and Saturday.
(B) Playing Thunderball online
- (1) To play the Thunderball Game on the Site, You should fill in the interactive play slip for the Thunderball Game by following the instructions provided. To buy Thunderball Entries with Your Pingit Account, You should follow the instructions provided.
- (2) A 'week', when mentioned in the number of weeks section, will start on the first available Tuesday, Wednesday, Friday or Saturday Thunderball Draw that Your Thunderball Entry is entered into and will end immediately before (and excluding) the Thunderball Draw on the same day of the following calendar week.
- (3) If You have used Your Account to buy a Thunderball Entry and Your Selection is not shown in Your "My account" section of the Site, then that Selection will not have been entered into any Thunderball Draw.
- (4) If You have used Your Pingit Account to buy a Thunderball Entry, You should be able to view Your Thunderball Entry by following the link shown in Your Pingit Account after You have made Your purchase, or in the email confirmation sent to You by Camelot. If You can't see the link or do not receive an email, and are not sure if Your purchase was successful or what Your Thunderball Entry is, You should contact the Customer Care Team.
(C) How to win in the Thunderball Game
- If Your Thunderball Entry matches any of the Prize categories set out in the table in Section (D)(1), You will win a Prize in that Prize category, providing the requirements of the Rules and these Procedures are met.
(D) Prize categories, Prizes and odds of winning
(1) The table below sets out and explains the Prize categories, the approximate odds of winning and the Prize value for each Prize category.
Prizes table Prize Categories Approximate Odds of Winning Prize (subject to Prize capping explained in Section (D)(4) below) Match 5 & Thunderball = First five numbersa in one Thunderball Entry matched to the Main Numbers and the Thunderball numberb in that Thunderball Entry matched to the Thunderball 1:8,060,598 £500,000 Match 5 = First five numbers in one Thunderball Entry matched to the Main Numbers 1:620,046 £5,000 Match 4 & Thunderball = Four of the first five numbers in one Thunderball Entry matched from the Main Numbers and the Thunderball number in that Thunderball Entry matched to the Thunderball 1:47,416 £250 Match 4 = Four of the first five numbers in one Thunderball Entry matched from the Main Numbers 1:3,648 £100 Match 3 & Thunderball = Three of the first five numbers in one Thunderball Entry matched from the Main Numbers and the Thunderball number in that Thunderball Entry matched to the Thunderball 1:1,437 £20 Match 3 = Three of the first five numbers in one Thunderball Entry matched from the Main Numbers 1:111 £10 Match 2 & Thunderball = Two of the first five numbers in one Thunderball Entry matched from the Main Numbers and the Thunderball number in that Thunderball Entry matched to the Thunderball 1:135 £10 Match 1 & Thunderball = One of the first five numbers in one Thunderball Entry matched from the Main Numbers and the Thunderball number in that Thunderball Entry matched to the Thunderball 1:35 £5 Match Thunderball = the Thunderball number in one Thunderball Entry matched to the Thunderball 1:29 £3 Any Prize 1:13
a the first five numbers in a Thunderball Entry are the five numbers chosen by You from the numbers one to thirty-nine inclusive
b the Thunderball number in a Thunderball Entry is the one number chosen by You from the numbers one to fourteen inclusive
- (2) On average, 52% of Thunderball sales will be available to be paid out in Prizes to players. Due to the fixed Prize nature of the Thunderball Game, there is no rollover of any Prize monies if the top Prize is not won.
- (3) Except in the exceptional circumstances described in Section (D)(4) below, all Prizes in a Thunderball Draw will be paid in full.
- (4) Prize capping (which means Prizes may be less than stated) will occur in very limited circumstances and only if the total value of Prizes payable in a Thunderball Draw is more than four times the total value of entries in that Thunderball Draw. If Prize capping takes place, a calculation will be made to identify which Prize categories will be affected (meaning that Prizes in that Prize category cannot be paid in full). This calculation will divide the total value of entries in that Thunderball Draw by the odds of winning in a Thunderball Draw for each Prize category (as set out in the table above). The number produced by this calculation will then be divided by 0.132205c to produce a figure (the "Calculated Number"). If the number of Prizes in any Prize category is greater than the Calculated Number for that Prize category, the Prize category will be capped. The reduced Prize amount payable will be calculated as set out in Section (D)(5) below.
c The figure 0.132205 represents the Prize payment percentage for the Thunderball Game of 52.882% divided by the Prize cap value of 400%.
- (a) If Prize capping takes place, the total amount of funds available for Prizes across all Prize categories will be four times the total value of entries in that Thunderball Draw.
- (b) If only one Prize category must be capped, the value of Prizes in uncapped Prize categories will be set aside and the remainder of the funds will be divided equally between the winning entries in the capped Prize category.
- (c) If more than one Prize category must be capped, after the value of Prizes in uncapped Prize categories has been set aside, the remainder of the funds will be divided between the capped Prize categories in proportion to the total value of Prizes that would have been won in each of those Prize categories if capping had not occurred. The resulting amount in each capped Prize category will be divided equally between the winning entries in that capped Prize category.
- (d) Prizes in Prize categories which are not capped will be paid in full.
(E) Cancelling a Thunderball Entry
- (1) You cannot cancel a Thunderball Entry bought on the Site after You have accepted the Selection(s) displayed on the "Confirm Play Slip" screen of the Site. You cannot cancel a Thunderball Entry bought using Your Pingit Account once You have selected 'Pay Now' on the Review Order page.
- (2) If You get two or more Lucky Dip Selections that contain the same six numbers for the same Thunderball Draw, You should telephone our Customer Care Team within 120 minutes of buying the relevant Thunderball Entry(s), or before the close of sales for that Thunderball Draw, whichever is the earlier. Camelot may then, at its discretion and following investigation, refund to Your Account (or Your Pingit Account if the Thunderball Entry(ies) were bought using Your Pingit Account) an amount equal to the cost of the duplicate Thunderball Entry(s).
(F) Refunds for Cancelled Thunderball Draws
- (1) Without limiting Camelot's liability (as set out in Rules 11.3 and 11.4 of the Rules), if there is a Cancelled Thunderball Draw, Camelot will refund You any amount You paid for Your Thunderball Entry into the Cancelled Thunderball Draw.
- (2) Any refund will be placed directly into Your Account (or Your Pingit Account if the Thunderball Entry was bought using Your Pingit Account) or refunded by any other means decided by Camelot. No interest will be paid on any refunds made.
- (3) This Section (F) shall not apply where a Thunderball Draw has been delayed or postponed, or has been cancelled but is not a Cancelled Thunderball Draw as defined in these Procedures.
Where Camelot considers it reasonable to do so, it may postpone a Thunderball Draw for as long as it considers to be appropriate in the circumstances. In that case (by way of example only, where there has been a significant disruption to the sale of Thunderball Entries) Camelot may continue to sell entries for that Thunderball Draw beyond the normal Draw break for Thunderball.
- An account maintained by a Player on Camelot's Computer System.
- Camelot's Computer System:
- The computer systems used by or on behalf of Camelot from time to time to operate National Lottery games, administer Accounts, facilitate Thunderball Entries and pay Prizes.
- Cancelled Thunderball Draw:
- Any Thunderball Draw which does not take place because of the expiry, suspension or withdrawal of either Camelot's licence from the Commission to run The National Lottery or Camelot's licence from the Commission to promote the Thunderball Game.
- The Gambling Commission (being the body appointed to regulate The National Lottery) or any other body appointed to regulate The National Lottery from time to time.
- Customer Care Team:
- Camelot's helpline for interactive Players, contact details of which are set out at the end of these Procedures. See the Site for the Customer Care Team's current opening hours.
- Lucky Dip:
- Six different numbers (being five numbers from the numbers one to thirty-nine inclusive and one number from the numbers one to fourteen inclusive) which are randomly selected by Camelot's Computer System on Your behalf.
- Main Numbers:
- The first five numbers randomly chosen at a Thunderball Draw from the numbers one to thirty-nine inclusive.
- Barclays' proprietary smartphone payments application, Barclays' Pingit.
- Pingit Account:
- The Pingit account in Your name and maintained by You via the Pingit app.
- Pingit User Account Terms:
- The terms that apply when Pingit Account holders buy Thunderball Entries using their Pingit Account. The Pingit User Account Terms are available on the Site.
- A prize won by an eligible player in the Thunderball Game.
- One set of six numbers chosen by You to play the Thunderball Game, being five numbers from the numbers one to thirty-nine inclusive and one number from the numbers one to fourteen inclusive, or a Lucky Dip for the Thunderball Game.
- The website national-lottery.co.uk.
- The one number randomly selected as part of a Thunderball Draw from the numbers one to fourteen inclusive.
- Thunderball Draw:
- The process which results in the random selection by Camelot of a set of winning numbers for the Thunderball Game.
- Thunderball Entry:
- An entry into the Thunderball Game which has been registered as an entry on Camelot's Computer System.
- The holder of an Account and/or Pingit Account who is eligible to buy Thunderball Entries using that Account and/or Pingit Account and whose Account (and/or Direct Debit, and/or Pingit Account, as applicable) has not been terminated, cancelled, suspended or closed.
Contact Numbers and Addresses
Customer Care Team: 0333 234 44 33∞ (0370 737 3983 for complaints).
For the hard of hearing using Minicom equipment, please call 0370 737 8249.
Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.
The National Lottery
PO Box 251
The National Lottery
PO Box 251
National Lottery Regional Centre Addresses:
Watford (Camelot’s registered office)
The National Lottery
Tel: 01923 425000
The National Lottery
5 Tiger Court
Kings Business Park
Tel: 0151 236 1796
© Gambling Commission 2018