Lotto questions and answers

New Lotto is here

Changes to Lotto and Rollovers

Plus 5 closure

Launch event

Direct Debits

Playing Lotto

Changes to Lotto and Rollovers

What are the changes to Lotto?

The changes we have made to Lotto include:

  • bigger prizes for matching three numbers - the prize for matching three numbers is more than double, increasing from £10 to £25
  • bigger jackpots – the average Saturday Jackpot is expected to be around £5 million and Wednesdays Jackpot will be around £2.5 million
  • a new Lotto raffle – at least 50 winners will scoop a guaranteed £20,000 in every Lotto draw, with significantly more winners created on Rollovers.

As a result of these exciting changes, the cost of a Lotto line has increased to £2 – the first rise since the game was launched in 1994.

In summary, the prize tiers following the planned changes to Lotto look like this.

Ways to win Lotto before
5th Oct
New Lotto
Match 6 (jackpot)† Sat £3.9m Sat £5m
  Wed £2.1m Wed £2.5m
Match 5 plus Bonus Ball† £100,000 £50,000
Match 5† £1,500 £1,000
Match 4† £60 £100
Match 3 £10 £25
Raffle (50 winners) N/A £20,000

†Estimated. The prizes stated for Match 4, Match 5, Match 5+Bonus and Match 6 are an average of what we anticipate prizes will be. These will vary depending on sales, but also the number of winners in a draw for any given prize tier.

Why has Lotto changed?

Lotto has changed because our players have told us, through extensive consumer research, that they want more ways to win more money on Lotto. Millions of people play Lotto each and every week, and it is important for us to listen to what they think of the game. That's exactly what we have done, and we believe this is the right time to introduce a re-energised Lotto.

When is the first draw of the new Lotto game?

New Lotto went on sale on Thursday 3rd October 2013, with the first new Lotto draw taking place on Saturday 5th October 2013.

How do I play New Lotto and the Lotto raffle?

You play new Lotto in exactly the same way as you played Lotto before. All you need to do is select 6 numbers from 1 to 49 for the main Lotto jackpot draw, or choose a Lucky Dip®. With every line purchased on new Lotto, you will automatically be given a randomly-generated Lotto raffle number, which will consist of a four-letter colour, such as 'AQUA' or 'BLUE', followed by an eight-digit number ie AQUA 1234 5678. 50 raffle numbers will be selected for a normal draw by an Automated Draw Machine and each raffle number selected will win a guaranteed £20,000.

As the prize structure has changed, does this mean that you have lengthened the odds of winning the Lotto jackpot?

No, the odds of winning a prize on the Lotto jackpot draw have not changed for any prize tier and the overall odds of winning any Lotto prize are still approximately 1 in 54. However, by adding the Lotto raffle to Lotto, we have delivered extra chances to win.

Can I just pay £1 and enter either just the normal Lotto or the Lotto raffle on its own?

No, new Lotto is made up of the usual Lotto jackpot draw and the Lotto raffle - they are both part of the same game prize structure and cannot be purchased separately.

With the addition of a raffle and increased price of £2, how do new Lotto and EuroMillions differ?

The new Lotto is still a very different game to EuroMillions and one which appeals to players for many reasons with Jackpots of around £5 million on a Saturday, £25 for matching three numbers and a guaranteed Lotto raffle of £20,000 which 50 people will win each draw. This is a very different offering to EuroMillions with its massive rolling jackpots available with longer odds and two guaranteed raffle winners created each week, but with each one winning £1 million.

Can players choose their own Lotto raffle numbers? For example, blue is my favourite colour, why can't I choose the colour for my Lotto raffle number?

No – the Lotto raffle numbers will be unique and randomly-generated for each line purchased for new Lotto, ensuring no two people choose the same letters/numbers, such as 'AQUA' or 'BLUE', followed by an eight-digit number – ie AQUA 1234 5678.

Will I get a Lotto raffle number for every line of Lotto I play?

Yes, with every Lotto line purchased, players will automatically be given a randomly-generated Lotto raffle number, consisting of a four-letter colour, such as 'AQUA' or 'BLUE' followed by an eight-digit number ie AQUA 1234 5678. 50 raffle numbers will be selected for a normal draw by an Automated Draw Machine and each raffle number selected will win a guaranteed £20,000.

What are the odds of winning one of the Lotto raffle prizes?

The odds of winning a Lotto raffle prize will vary depending on the number of Lotto raffle entries in each Lotto raffle draw and the number of Lotto raffle prizes available (a minimum of 50).

How are the winning Lotto raffle numbers drawn?

The winning Lotto raffle numbers will be selected by an Automated Draw Machine (ADM).

How does the Automated Draw Machine work?

Traditionally, for a raffle, all the tickets for the draw are loaded into a 'hat' and the winning tickets are randomly picked out. With all the millions of tickets entered into each Lotto draw, using a 'hat' is not a practical approach. An Automated Draw Machine (ADM) allows Camelot to operate a fast, reliable and completely random Lotto raffle draw. The Camelot gaming system allocates each valid Lotto game entry, including Lotto raffle, a number, according to the order in which it was bought, so for example 1 to 10,000 – where 1 is the first entry bought and 10,000 is the last. The gaming system then asks the ADM to randomly select the number of winning entries required (50 for a normal Lotto raffle draw) from 1 to 10,000. The ADM produces the winning entries entirely at random, so each individual Lotto raffle number has a separate and equal chance of winning a prize, regardless of when, where and how it was bought.

How do I win on the Lotto raffle?

If your Lotto raffle entry matches all of the letters and numbers in the exact order chosen in a Lotto raffle draw (reading from left to right), you will win a Lotto raffle prize.

Can I win on both Lotto and the Lotto raffle on the same ticket?

Yes. It is possible to win a Lotto prize and a Lotto raffle prize with one Lotto entry and its associated Lotto raffle entry.

Why are two of the prizes reducing when the price of a ticket is doubling?

In order to give players what they have been asking for, which is more ways to win more money, we had to change the price to £2 and make changes to these two prize tiers – as there is only a finite amount in the prize fund. We spoke extensively with players and they loved the idea of creating 50 winners of £20,000 every draw, more than doubling the amount players win for Match 3 from £10 to £25 and increasing the jackpot amounts. As a result, it was necessary to reduce the average prize tier for Match 5+Bonus from around £100,000 to around £50,000, and for Match 5 from £1,500 to £1,000, as this will affect a relatively small number of potential winners at those prize levels.

What happens to the Lotto raffle if the main Lotto jackpot rolls? Do the Lotto raffle prizes also roll?

The fantastic thing about Rollovers on new Lotto is that 50 players will win a guaranteed £20,000 each on each and every draw, regardless of whether or not the jackpot is won. But what's even more exciting is that if the Lotto jackpot rolls, the next draw will see 100 guaranteed winners of £20,000. A Double Rollover will create 150 guaranteed winners of £20,000, while a Triple Rollover generates 200 winners, and a Quadruple Rollover means a massive 250 winners of £20,000.

How will I know how many Lotto raffle prizes are on offer in a Rollover?

When the Lotto jackpot rolls and the number of Lotto raffle prizes increases, we will communicate both the estimated Lotto jackpot and the number of Lotto raffle prize available for that specific draw. These will be communicated via a number of channels including: in-store, online and on TV.

Where can I check my tickets?

You will be able to check in all the usual places – at any National Lottery retailer, on our website (www.national-lottery.co.uk), via your mobile through our mobile website or the dedicated iPhone App, and on the BBC through the Red Button Service

If I play online and I win a Lotto raffle prize, how can I claim my prize?

If you are a registered online player and have bought your ticket online, we will send you a prize notification email to inform you of your win – just as we would with any other National Lottery prize – and the next steps as to how to claim your prize. Prizes up to, and including, £5,000 will be automatically credited to your Account, and upon signing in, you will be prompted to transfer any prizes over £500 and up to £5,000 to your debit card so that the monies can be credited to your bank account. For prizes of more than £5,000, you will be asked to contact The National Lottery Customer Care Team to validate your claim.

If one of my Lotto raffle numbers matches one of the winning Lotto raffle numbers drawn and I have bought my ticket in-store, how can I claim my prize?

If you bought your Lotto ticket in-store, then you can claim your £20,000 prize in certain stores. Most main lottery Post Offices are able to pay up to £50,000 by cheque, and players have the option of receiving the first £500 in cash. You can also claim by bringing your ticket, proof of identity, and, if necessary, a completed Prize Claim Form to a Camelot Regional Centre.

Does this mean that other games will also be changing in the future?

Like all companies, we review all of our games on a regular basis, and will continue to, as we have done for the last 18 years. We have a raft of games in our portfolio to offer players different games with different prizes, odds and price points – it's about having something for everyone.

Can I still play the same number of lines and weeks in advance?

Yes, you can still play for up to eight weeks in advance, using the same numbers you have used before. Alternatively, you will be able to of course choose new numbers or to play by a Lucky Dip®.

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Plus 5 closure

How do I check Lotto Plus 5 results now it's closed?

You can check previous Lotto and Lotto Plus 5 draw results in all the usual places – at any National Lottery retailer, on our website (www.national-lottery.co.uk), via your mobile through our mobile website or the dedicated iPhone App, and on the BBC through the Red Button Service. You can check specific draw results for up to 180 days after the draw took place. Find out more about the closure of Plus 5.

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Launch event

For the launch event, there are 1,000 Lotto raffle winners, how can I check if I'm one of them?

You will be able to check in all the usual places – at any National Lottery retailer, on our website (www.national-lottery.co.uk), via your mobile through our mobile website or the dedicated iPhone App, and on the BBC through the Red Button Service.

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Direct Debits

Can I play new Lotto by Direct Debit?

Yes. Find out how to play by Direct Debit.

Does this affect my Thunderball play slip(s)?

The changes to Lotto will not in any way affect your Thunderball subscription. However, if you have both a Thunderball and Lotto Direct Debit subscription, and you opted in or out of new Lotto, then the amount of your overall monthly Direct Debit will change accordingly.

I play by Direct Debit – how will I know what my Lotto raffle numbers are?

If you are playing Lotto by Direct Debit, the Lotto raffle number associated with your Lotto entry(ies) will change each Draw. If you want to know what your Lotto raffle number(s) are, you can view them by signing in to your Account and viewing your tickets if you play online. If you are a white mail/postal player, you can ring the Interactive Customer Care Team on 0845 278 8000 to confirm.

Will you still tell me if I have won, even on the Lotto raffle?

Yes. If you are an online player and win on new Lotto either with your Lotto line or Lotto raffle number, we will still email you to notify you that you have won. If you are a white mail/postal player, then we will continue to write to you to notify you of your win.

What was the special prize draw for Direct Debit customers?

If you were an existing Direct Debit customer and opted in to new Lotto by midnight 18th September 2013 you were entered into an exclusive prize draw just for existing Direct Debit players, with a chance to win one of 10 prizes of £20,000.

Note: This prize draw has now closed. View prize draw winners here.

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Playing Lotto

Can I use my current Lotto National Lottery Fast Pay card(s) for new Lotto?

Yes, you will be able to continue using your current National Lottery Fast Pay cards to buy tickets in advance as normal. However, if your current Fast Pay card contains Lotto Plus 5, then you will have to fill in a play slip and obtain a new Fast Pay card to continue playing new Lotto.

If I have multiple draws on one ticket and I match one of my Lotto raffle number to one of the winning Lotto raffle numbers drawn, will I be allocated a new Lotto raffle number for any remaining draws I have on my ticket?

No, you will be issued with an exchange ticket, which will include the same Lotto line(s) and Lotto raffle number(s), as well as details of the remaining draws you are entered into.

Why can't I save my raffle number to play next time, as I can with my Lotto lines?

You are not able to save your Lotto raffle number, as you will be given a new unique raffle number every time you purchase a new Lotto line.

If I play in advance (but not by Direct Debit), will I keep my Lotto raffle number?

Yes, if you purchase a Lotto ticket for multiple draws, up to the maximum of eight weeks in advance, then your Lotto raffle number(s) will remain the same until the last draw that your ticket is valid for.

Will I keep the same Lotto raffle number if I play by Direct Debit?

No. If you are playing new Lotto by Direct Debit, the Lotto raffle number associated with your Lotto entry(ies) will change each draw. This means if you play Lotto on Wednesdays and Saturdays, your Lotto raffle entry(ies) for the Wednesday and Saturday Lotto raffle draws will be different. This means that you will again get different Lotto raffle numbers for the Lotto raffle draws in the following week (and so on).

How do I check my Lotto and Lotto raffle numbers on my mobile?

You can check Lotto and Lotto raffle results on your mobile by going to our mobile-optimised website, or if you have an iPhone, you can download our official National Lottery iPhone App.

New Lotto is here

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