Responsible Play

Helping you to play responsibly

We want lots of people to play a little, rather than a few playing a lot – it's our guiding principle. Around 70% of UK adults play our games and encouraging Responsible Play is at the heart of everything we do. From the way we design our games to the tools we develop that put you in control of your play, we're here to help.

Game design with you in mind

We believe that prevention should always come before the cure and this is why we design games that are both responsible and fun to play. We complement this with tools and processes that closely monitor the games that are being developed and launched.

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Putting you in control

We don't want you to spend more than you can afford, so whether you want to limit your spend or play, take a break from our games or simply keep an eye on things, there is a range of features designed to help you do just that.

Keeping it fun

Gaming is fun but for a few, it may become a problem.

If you're worried about yourself, or someone you know, you can speak to someone in confidence at GamCare on 0808 8020 133 or visit the GamCare website for assistance.

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Protecting our young people

We're committed to preventing underage play.

It is an offence for National Lottery products to be sold to under 16s. If you believe this is happening, please call 0345 301 6216.

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The green way to play

We're committed to running the lottery in an environmentally-responsible way.

That's why we've reduced, re-used and recycled the materials we use. And you can help too by playing online or recycling tickets and scratchcards.

We're accredited by GamCare

GamCare is the UK's national centre for information, advice and practical help on the social impact of gambling. We were the first organisation in the UK to achieve GamCare accreditation for our interactive services and have maintained it every year since.

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