If you think you've won a prize, follow this step by step guide on how to claim.
- All draw game prizes must be claimed within 180 days after the draw (unless you follow the procedure which allows you to claim within 7 days after the end of the claim period - see the relevant Rules for more information).
- Instant Win Game prizes must be claimed within 180 days after the day you bought the Instant Win Game.
- Scratchcard prizes must be claimed within 180 days from the closure date. See Scratchcard game closures.
- If you believe you had a winning ticket for one of our draw-based games which has been lost, stolen, destroyed or damaged, please see Lost or damaged tickets.
Player notice for retail prizes up to and including £50,000: From 1st February 2024, your local participating Post Office branch will no longer pay prizes over £500 and you will need to claim via a new postal claim process. This process will need to be started via this page, and will require an online form to be completed before your ticket or Scratchcard is sent to Camelot. The relevant Rules will be updated to reflect the new process and more details will also be available on this page. In the meantime, you can continue to claim prizes of between £500 and £50,000 at a participating Post Office branch, as normal.
More information about claim periods is set out in the relevant Rules linked to in the 'Further information' section below.
Any prizes not claimed within the relevant claim period will be forfeited.