Players' Guide


Find out more info

Ask your Retailer

National Lottery Line 0333 234 5050

Direct Debit Enquiries 0333 234 4433

Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.

For general enquiries:

PO Box 251, Watford, WD18 9BR

For claims:

The National Lottery, PO Box 287, Watford WD18 9TT

Requesting a copy of the Players' Guide

You can request a copy by writing to us, or by calling The National Lottery Line.

Our regional centres

Watford (Allwyn Head Office)

The National Lottery, Tolpits Lane, Watford, WD18 9RN Tel: 01923 425 000


The National Lottery, 5 Tiger Court, Kings Drive, Kings Business Park, Prescot, Knowsley, Liverpool, L34 1BH Tel: 0151 236 1796

Extra assistance

Visually impaired

We can provide some information in large print and Braille, and on spoken word cassette or CD.

Hearing impaired

If you have Minicom you can contact The National Lottery Line on 0370 737 8249.

Welsh language

Welsh language versions of this leaflet, Games Rules and the EuroMillions and UK Millionaire Maker Games Procedures can be viewed at Welsh Retailers. You can also request copies by calling The National Lottery Line.

© Gambling Commission 2024

Players’ Guide 1st February 2024

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