Account Terms & Rules

The Account Terms and Rules shown below apply when you access your National Lottery account and play National Lottery Games online.

You can find out about our complaints procedure here, or alternatively, information about the complaints procedure can be found in Section 12 of the Rules for Draw-Based Games Played Online.

Account Terms

Account Terms

Edition 23B effective 23rd April 2020

These Account Terms (the “Terms”) set out the various rules and procedures that apply when You open an Account and use it to play National Lottery games online (including on mobile devices, the App and by direct debit) or for any other reason.

By accepting these Terms, You agree to be bound by the relevant documents below:

When You buy Plays for a Draw-Based Game with Your Pingit Account, the Pingit User Account Terms apply.

You can view copies of the documents mentioned above on the National Lottery website. You can also get copies of the documents by calling the Customer Care Team on 0333 234 44 33 (see the Telephone Enquiries section for call charges) or by writing to The National Lottery, PO Box 251, Watford WD18 9BR.

All words and phrases in these Terms that begin with a capital letter and have specific meaning are explained below or in Section 16.

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Rules for Draw-Based Games Played Online

Rules for Draw-Based Games Played Online

Edition 19b effective 3rd March 2020

These Rules for Draw-Based Games Played Online (the "Rules") apply when You play any Draw-Based Game online, including buying Entries by Direct Debit, via the App or via Pingit. Each Draw-Based Game also has its own Game Procedures that apply, and certain Draw-Based Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules and Procedures, the Account Terms, the Pingit User Account Terms and the Privacy Policy, on the National Lottery website. You can also get copies of these documents by calling the Customer Care Team on 0333 234 44 33 (see the Telephone Enquiries section for call charges) or by writing to The National Lottery, PO Box 251, Watford WD18 9BR.

If You are playing Draw-Based Games at National Lottery retailers, the Rules for Draw-Based Games Played at Retailers apply.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 16.

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Rules for Interactive Instant Win Games

Rules for Interactive Instant Win Games

Edition 14a effective 23rd April 2020

These Rules for Interactive Instant Win Games (the "Rules") apply when You play any National Lottery Instant Win Game online or on the App. Each Instant Win Game also has its own Game Procedures that apply, and certain Instant Win Games may also have their own Game Specific Rules that apply from time to time.

It is no longer possible to buy Plays via Pingit (whether directly or via the link on the Site). Any Prizes won on Plays bought via Pingit before 20th December 2019 must be claimed in accordance with these Rules.

You can view all National Lottery Rules, the Account Terms, the Pingit User Account Terms and the Privacy Policy, on the National Lottery website. The Game Procedures for each Game will be available to view on the device used to buy the Game (i.e. on the National Lottery website if buying the Game on the website, and on the App if buying the Game on the App). You can also get copies of these documents by calling the Customer Care Team on 0333 234 44 33 (see the Telephone Enquiries section for call charges) or by writing to The National Lottery at PO Box 251, Watford WD18 9BR.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 15.

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