Account Terms & Rules

The following Account Terms and Rules apply when you access your National Lottery account and play National Lottery Games online:

Account Terms

Account Terms

19th Edition effective 2nd July 2015

These Account Terms (the “Terms”) set out the various rules and procedures that apply when You open an Account and use it to play National Lottery games online (including on mobile devices and by direct debit) or for any other reason.

By accepting these Terms, You agree to be bound by the relevant documents below:

When You buy Plays with Your Pingit Account, the Pingit User Account Terms apply.

You can view copies of the documents mentioned above on the National Lottery website. You can also get copies of the documents by calling the Customer Care Team on 0845 278 8000 or by writing to The National Lottery, PO Box 251, Watford WD18 9BR. Please note that calls to the Customer Care Team cost 2p per minute plus your service provider’s access charges.

All words and phrases in these Terms that begin with a capital letter and have specific meaning are explained below or in Section 16.

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Rules for Draw-Based Games Played Online

Rules for Draw-Based Games Played Online

17th Edition effective 2nd July 2015

These Rules for Draw-Based Games Played Online (the “Rules”) apply when You play any Draw-Based Game online, including buying entries by Direct Debit or via Pingit. Each Draw-Based Game also has its own Game Procedures that apply, and certain Draw-Based Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules and Procedures, the Account Terms, the Pingit User Account Terms and Privacy Policy, on the National Lottery website. You can also get copies of these documents by calling the Customer Care Team on 0845 278 8000 or by writing to The National Lottery, PO Box 251, Watford WD18 9BR. Please note that calls to the Customer Care Team cost 2p per minute plus your service provider's access charges.

If You are playing Draw-Based Games at National Lottery retailers, the Rules for Draw-Based Games Played at Retailers apply.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 15.

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Rules for Interactive Instant Win Games

Rules for Interactive Instant Win Games

12th Edition effective 7th December 2014

These Rules for Interactive Instant Win Games (the "Rules") apply when You play any National Lottery Interactive Instant Win Game. Each Instant Win Game also has its own Game Procedures that apply, and certain Instant Win Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules and Procedures, and the Account Terms and Privacy Policy, on the National Lottery website. You can also get copies of these documents by calling the Customer Care Team on 0845 278 8000 or by writing to The National Lottery at PO Box 251, Watford WD18 9BR. Please note calls to the Customer Care Team cost 2p per minute plus your service provider's access charges.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 15.

Changes in this edition

In this edition, we have clarified the timings in which you can claim Prizes won online during the Claim Period. The changes affect Rules 4 and 7.

  • 4. If You are claiming Your Prize via Your Account by confirming payment should be made to You, this must be done before 11.00pm on the last day of the Claim Period.
  • 5. If You are claiming Your Prize by phoning the Customer Care Team, this must be done during their normal operating hours before the end of the Claim Period. The Customer Care Team is now open from 8am to 8pm Mondays to Saturdays and 9am to 5pm on Sundays*.
  • 6. If You are claiming Your Prize in person, Camelot must receive the relevant information from You within its normal business hours during the Claim Period.

*Reduced hours may apply on Bank Holidays and during the Christmas and New Year period.

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Contact numbers and addresses

Contact numbers & addresses

Telephone enquiries

Customer Care Team: 0845 278 8000 (0370 737 3983 for complaints).

For the hard of hearing using Minicom equipment, please call 0370 737 8 249.

Calls to the Customer Care Team cost 2p per minute plus your service provider's access charges.

Calls to 0370 numbers from a BT land line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary.

Postal Enquiries

The National Lottery
PO Box 251
Watford
WD18 9BR

E-mail

help@national-lottery.co.uk

Website

www.national-lottery.co.uk

National Lottery regional centre addresses

Liverpool

The National Lottery
5 Tiger Court
Kings Drive
Kings Business Park
Prescot
Knowsley
Liverpool
L34 1BH
Tel: 0151 236 1796

Watford (Camelot’s registered office)

The National Lottery
Tolpits Lane
Watford
WD18 9RN
Tel: 01923 425000

© Gambling Commission 2014

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