Rules for Draw-Based Games Played at Retailers

Edition 18a (effective 8th June 2014 and amended 30th August 2014, 23rd November 2015, 9th August 2017, 18th November 2018 and 1st March 2021)

These Rules for Draw-Based Games (the “Rules”) apply when You play any Draw-Based Game at Retailers. Each Draw-Based Game also has its own Game Procedures that apply, and certain Draw-Based Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules and Procedures for Draw-Based Games at Retailers, or on the National Lottery website at You can also get copies of these documents by calling the National Lottery Line on 0333 234 50 50 (please see the Telephone Enquiries section for call charges) or by writing to The National Lottery, PO Box 251, Watford WD18 9BR.

If You are playing Draw-Based Games online (including by Direct Debit set up online), the Rules for Draw-Based Games Played Online apply.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 21.


Contact numbers and addresses

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Contact numbers & addresses

Telephone enquiries

The National Lottery Line: 0333 234 50 50 (0370 737 3983 for complaints).

For the hard of hearing using Minicom equipment, please call 0370 737 8249.

Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.

Postal enquiries

The National Lottery
PO Box 251
WD18 9BR

Postal claims

The National Lottery
PO Box 287
WD18 9TT



National Lottery Regional Centre Addresses

Watford (Camelot's registered office)

The National Lottery
Tolpits Lane
WD18 9RN
Tel: 01923 425 000


The National Lottery
5 Tiger Court
Kings Drive
Kings Business Park
L34 1BH
Tel: 0151 236 1796

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© Gambling Commission 2021

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