Rules for Draw-Based Games Played at Retailers

Edition 20a (effective 19th February 2025)

Important Information

These Rules for Draw-Based Games Played at Retailers (the “Rules”) contain contractual terms and conditions which are binding on You. Please read them carefully.

Your attention is specifically drawn to the following:

• – You can only buy a Ticket from Allwyn’s authorised Retailers (see Rule 1.1).
• – Your Selection will only be valid if it is recorded on Allwyn’s Computer System (see Rule 1.2). Further, Allwyn is entitled to declare an Entry invalid (and, if it does so, will not be liable to pay a Prize) if the Entry is not entered into the Draw, or if the Draw is conducted without taking the Entry into account (see Rule 8.3(f)).
• – A Prize will not be paid to You unless and until the relevant Entry has been validated by Allwyn in line with Rule 8.
• – These Rules contain terms which limit or exclude Allwyn’s liability to You, including its liability to pay a Prize to You, in specified circumstances (see Rule 17).
• – In certain situations, Allwyn may be required to make decisions which affect You, including whether or not to pay a Prize to You. Provided these decisions are made reasonably by Allwyn, they will be final and binding on You (see Rule 18.1).

The application of these Rules

These Rules apply when You play any Draw-Based Game at Retailers. Each Draw-Based Game also has its own Game Procedures that apply, and certain Draw-Based Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules and Procedures for Draw-Based Games at Retailers, or on the National Lottery website at national-lottery.co.uk. You can also get copies of these documents by calling the National Lottery Line on 0333 234 50 50 (please see the Telephone Enquiries section for call charges) or by writing to The National Lottery, PO Box 251, Watford WD18 9BR.

If You are playing draw-based games online (including by direct debit set up online), the Rules for Draw-Based Games Played Online apply.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 21.

Contents

Contact numbers and addresses

• 1. Buying Tickets

  • 1.1 Each Ticket must be bought for its full price, unless Tickets are given away by Allwyn (or, with Allwyn’s consent, by Retailers or other authorised persons or entities) in a promotion or as prizes for National Lottery games. Tickets can only be bought from Allwyn or its Retailers. Allwyn will not be liable to pay a Prize in respect of Tickets that are not bought or received in compliance with this Rule.
  • 1.2 Your Selection (including Your Selection on a Fast Pay Card) will only be entered into a Game if it has been registered as an Entry on Allwyn’s Computer System. Your Ticket will be the only valid proof that an Entry was made, subject to Rules 10, 11 and 12.
  • 1.3 Retailers can only sell Tickets and issue Prizes, and eligible members of the public can only buy Tickets and receive Prizes, in line with these Rules and the Game Procedures (and any Game Specific Rules) that apply to a Game.
  • 1.4 There is no general right for a person to buy a Ticket. Allwyn and any Retailer can refuse to issue Fast Pay Cards and/or sell Tickets to anyone, and/or limit the number of Entries You can buy for a Game, without giving a reason.
  • 1.5 The following people cannot buy a Ticket (and Allwyn will not be liable to pay a Prize to them):
    • (a) anyone under the age of 18, whether that person is buying it for themselves or anyone else;
    • (b) Lottery Staff and directors of Allwyn;
    • (c) specified employees of any of Allwyn’s key contractors or sub-contractors (as specified by the Commission from time to time, whether in Allwyn’s licence to operate The National Lottery or otherwise);
    • (d) personal partners and persons who are, to some extent, maintained by anyone mentioned in Rules 1.5(b) or (c), in either case if living in the same household as that person;
    • (e) any person who is prevented from playing under the Commission’s Codes of Conduct; and
    • (f) anyone else Allwyn and the Commission may decide and specify in any amendment which is made to these Rules or in any other appropriately published communication from time to time.
  • 1.6 If a Prize is paid to anyone listed in Rule 1.5, that person will be required to repay the Prize immediately if Allwyn requests it.

  Multi-Draws

  • 1.7 When You buy a Multi-Draw Ticket or get a Fast Pay Card for multiple Draws, it is Your responsibility to indicate to the Retailer (using a Play Slip or otherwise) the number of weeks You want to enter the Game for and which Draws in a week You wish to enter. Your Ticket will show these details, as well as the Entry made.
  • 1.8 For the purposes of the ‘number of weeks’ box or area on the Play Slip, the first week will start on the Draw day You have chosen to enter that comes first (e.g. if You buy a Multi-Draw Ticket on a Monday for Wednesday and Saturday Lotto Draws, the first week will start on the Wednesday). The first week will end on the day before that same Draw day in the next calendar week (i.e. in the previous example, the first week will end on the Tuesday). The next week will start the day after the first week ends, and so on.
  • 1.9 If a Prize is paid on a Multi-Draw Ticket that is still valid for future Draws, an Exchange Ticket will be given, in line with Allwyn's procedures, when the Prize is paid. It is Your responsibility to ensure You receive the Exchange Ticket.
  Back to the top

• 2. Play Slips and Fast Pay Cards

  • 2.1 Play Slips and Fast Pay Cards cannot be used as evidence of an Entry or the numbers selected for a Game, or used otherwise to claim a Prize.
  • 2.2 There won’t be a valid Entry if the Play Slip or Fast Pay Card is rejected by the Terminal. Where the Play Slip is being used to get a Fast Pay Card, the request for the Fast Pay Card won’t be valid if the Play Slip is rejected by the Terminal.
  • 2.3 If You use a Fast Pay Card to buy a Ticket at a Till-point Terminal and a Ticketless Entry is generated which is not cancelled in line with Rule 5, Rule 12 will apply.
  • 2.4 Allwyn can refuse the issue or use of, or withdraw any Fast Pay Card at any time (including when issued to or in the possession of any person falling in any of the categories of people set out in Rule 1.5). Allwyn can also change how the Fast Pay Card scheme operates, or terminate the scheme at any time without notice.
  • 2.5 You can only use Play Slips and Fast Pay Cards that have been printed and issued by Allwyn.
  Back to the top

• 3. Your Responsibilities

  • 3.1 You are responsible for keeping Your Ticket safe and in good condition. Subject to Rules 10, 11 and 12, if You don’t present Your Ticket when claiming a Prize, the Prize won’t be paid.
  • 3.2 You are also responsible for claiming (and checking You receive) the full amount of any Prize You are entitled to.
  • 3.3 In addition to the above, You are responsible (in relation to Tickets) for:
    • (a) ensuring You receive Your Ticket;
    • (b) ensuring that Your Ticket is protected from excessive heat, direct sunlight and contact with any grease, oils or plastics, and not placed in any plastic Fast Pay Card wallet provided by Allwyn;
    • (c) checking that Your Ticket has the correct Entries, Games and Draw dates and that it doesn’t include duplicate Lucky Dip® Entries for the same Draw. Any raffle number given for a Draw should be unique – You should let the Retailer or Allwyn know if this isn’t the case for Your Ticket;
    • (d) ensuring that the Ticket has a readable Serial Number (including, if any, a clear bar code);
    • and (in relation to Fast Pay Cards) for:
    • (e) ensuring You receive Your Fast Pay Card;
    • (f) checking that Your Fast Pay Card has the correct Selections, Games, and days and frequency of Draws; and
    • (g) ensuring that the Fast Pay Card has a readable bar code and associated serial number.
  • 3.4 Neither Allwyn nor any Retailer will be responsible for:
    • (a) any loss of whatever nature suffered or incurred by any person as a result of:
      • (i) any of the details and information that should be set out on a Ticket or Fast Pay Card (see Rules 3.3(c) and (f)) not appearing at all or appearing incorrectly on a Ticket or Fast Pay Card; or
      • (ii) a readable Serial Number and/or bar code not appearing on a Ticket; or
      • (iii) a readable bar code and/or associated serial number not appearing on a Fast Pay Card; or
    • (b) loss, theft, destruction, degradation or mutilation of, or damage to, any Ticket or Fast Pay Card; or
    • (c) any mistakes or omissions in respect of any data recorded on any Ticket or Fast Pay Card; or
    • (d) any loss of whatever nature suffered or incurred by any person as a result of any of Rules 3.4(b) and (c) affecting the Ticket or Fast Pay Card.
  Back to the top

• 4. Ownership of Tickets

  • 4.1 Only one Player can be the owner of a Ticket for the purposes of these Rules.
  • 4.2 Subject to these Rules (in particular, but not only, the Validation Requirements and Rules 9.1(c), 10, 11 and 12):
    • (a) if a name and address is written on the back of the Ticket, for the purposes of these Rules, the owner of the Ticket will be the person whose name and address is stated; and
    • (b) if no name and address is written on the back of the Ticket (and until the time that there is) the owner of that Ticket for the purpose of these Rules will be the person who holds the Ticket. However, if the Ticket has been sent to Allwyn by post for Prize payment (and there is, therefore, no person holding the Ticket), the owner will be the person who presented the Ticket for payment or, where a Prize Claim Form (or any other form issued by Allwyn) is required to be submitted, the person whose name is stated as the owner of the Ticket on that form.
  Back to the top

• 5. Cancellation

  • 5.1 Exchange Tickets and Voucher Tickets cannot be cancelled, and You cannot ask to cancel a Lucky Dip Ticket just because You don’t like the Lucky Dip Entry(ies) on the Ticket. You can only cancel a Multi-Draw Ticket, for the reasons stated in Rule 5.2, if the first Draw that the Ticket has been issued for has not taken place.
  • 5.2 The table below sets out the circumstances in which, and how, a Ticket or Ticketless Entry can be cancelled.

    Circumstances in which, and how, a Ticket or Ticketless Entry can be cancelled

    	Tickets and Ticketless Entries
    Acceptable reasons for cancellation:	It has been issued by mistake, it cannot be read, it is incomplete, or it contains two or more Lucky Dip Entries that have the same numbers for the same Draw or Game or two or more raffle Entries that are identical for the same Draw or Game.
    	Tickets	Ticketless Entries
    What You must do:	Mark the ‘VOID’ box on Your Ticket and take it back to the Terminal You bought it from (or a Refund Till if You bought it from a Till-point Terminal) within 2 hours of buying it, or before sales close for the relevant Draw, or before Ticket sales for that Retailer close on that day, whichever is earlier.	Go to the Refund Till at the Retailer You bought the Ticketless Entry from within 2 hours of buying the Ticketless Entry or before sales close for the relevant Draw, or before Ticket sales for that Retailer close on that day, whichever is the earlier. You must give the Retailer enough information to enable the Ticketless Entry to be cancelled.
    What the Retailer must be able to do:	It must be possible for the Retailer to cancel the Ticket using the bar code reading device and optical mark reader on the Terminal (or through the manual entry by the Retailer of the Serial Number displayed on the Ticket and Your receipt). If the Ticket to be cancelled is not readable by the bar code reading device and/or the optical mark reader, the Retailer will need to contact Allwyn to receive authorisation for cancellation. If You can’t provide the Serial Number displayed on the Ticket and Your receipt, it won't be possible to cancel that Ticket.	It must be possible for the Retailer to be able to cancel the Ticketless Entry using the information You provide. If the Ticket’s Serial Number can’t be provided or reproduced at the Terminal, it won't be possible to cancel that Ticketless Entry.
    Will the Ticket/ Ticketless Entry be cancelled?	If all of the above are satisfied, Your Ticket will be cancelled, subject to Rule 5.3 and 5.4.	If all of the above are satisfied, Your Ticketless Entry will be cancelled, subject to Rules 5.3 and 5.4.

  • 5.3 Without limiting the effect of Rule 5.4, if You cancel a Ticket or Ticketless Entry bought in one transaction at Till-point Terminals in some Retailers, all other Tickets and/or Ticketless Entries bought in the same transaction will also be cancelled automatically. You should check which Tickets have been cancelled on Your cancellation receipt.
  • 5.4 A Ticket or a Ticketless Entry can only be cancelled if the corresponding Entry is deleted from Allwyn’s Computer System within the relevant period stated in the table in Rule 5.2.
  • 5.5 Subject to Rule 5.6, once Your Ticket or a Ticketless Entry has been cancelled, You will be entitled to a refund for the cost of that Ticket (or Ticketless Entry) and that will be Allwyn’s (and the Retailer’s) only liability to You. No interest will be payable in respect of any refund made under this Rule 5.5.
  • 5.6 If:
    • (a) Allwyn is fully satisfied after proper and careful enquiries that You didn’t ask for Your Ticket or Ticketless Entry to be cancelled; and
    • (b) the cancellation was wholly and directly a result of Allwyn’s or the Retailer’s fraud, negligence or error; and
    • (c) that Ticket (or Ticketless Entry) would have been a Winning Ticket for which You could have followed the procedure in Rule 12,

    then Allwyn's only liability will be to pay You an amount equal to the Prize You would have been entitled to if the cancellation did not take place, together with an amount equal to the cost of any Entries that are not Winning Entries on that Winning Ticket.

  Back to the top

• 6. Claiming a Prize

  • 6.1 You can only claim a Prize if You are in possession of the Winning Ticket (and have it with You at the time of claiming) subject to Rules 10, 11 and 12, You are not a person listed in any category in Rule 1.5, and:
    • (a) You bought a Winning Ticket in accordance with Rule 1; or
    • (b) You received a Winning Ticket as a gift from someone who bought it in accordance with Rule 1; or
    • (c) You received a Winning Ticket in a promotion or as a prize from Allwyn or, with Allwyn’s consent, from a Retailer or other authorised person or entity; or
    • (d) Subject to Rule 11, You find a lost Winning Ticket.
  • However, if a name and address is written on the back of a Winning Ticket, then, subject to Rule 7.4, only that person can claim the Prize.
  • 6.2 Unless You follow the procedure set out in Rule 6.4, and subject to Rule 6.3, Prizes must be claimed before the end of the 180th day after the relevant Draw (the “Claim Period”). Your entitlement to a Prize will be lost and the Prize will not be paid if a Prize is not claimed within the Claim Period, unless You follow the procedure set out in Rule 6.4. See Rule 6.5 for where to claim Your Prize.
  • 6.3 See Rule 6.5 for how to claim Your Prize. If You are claiming:

    The table below sets out where and how Prizes can be claimed and paid

    (a) in person from a Retailer (for Prizes up to and including £500 only):	The Ticket and, if required, a completed Prize Claim Form (or any other form Allwyn requires You to complete) must be received by the Retailer authorised to pay the Prize during the Retailer’s normal business hours and by no later than 11.00pm on the last day of the Claim Period;
    (b) using the online Prize Claim Form referred to in the table in Rule 6.5 for Prizes over £500 up to and including £50,000:	– You must submit the fully completed online Prize Claim Form, and it must be received by Allwyn, within the Claim Period. – Following submission of the online Prize Claim Form (and on Allwyn’s request) You are responsible for ensuring You post Your Ticket to Allwyn within 7 days of receiving Allwyn’s specific instructions to do so. Subject to Rule 10.4, Allwyn accepts no liability for Tickets, Prize Claim Forms and/or any other accompanying documents that may be lost, damaged or delayed in the post. See Rule 6.5 for how Prizes will be paid, including specific rules that apply for Players who are not resident in the UK or Isle of Man;
    (c) by post (not using the online Prize Claim Form referenced above) for any Prize amount up to and including £50,000: (only for Players who are resident in the UK or Isle of Man at the time their claim is made)	– The Ticket and, for Prizes over £500 a completed Prize Claim Form or any other form Allwyn requires You to complete, must be received by Allwyn at the National Lottery address shown on the back of the Ticket during Allwyn’s normal business hours* within the Claim Period. – Postal claims are made entirely at Your own risk and You are responsible for ensuring You post Your Ticket in sufficient time so that it is received by Allwyn before the end of the Claim Period. – Allwyn accepts no liability for Tickets, Prize Claim Forms and/or any other accompanying documents that may be lost, damaged or delayed in the post. – If You are not resident in the UK or Isle of Man, You cannot claim by post;
    (d) in person from Allwyn for Prizes over £50,000:	– You must phone the National Lottery Line during its opening times and within the Claim Period to arrange Your in person claim at a UK or Isle of Man location. – The Ticket and a completed Prize Claim Form (or any other form Allwyn requires You to complete), must be received by Allwyn at an agreed time and location within the UK or Isle of Man.

  • *Allwyns’s Watford Regional Centre’s normal business hours are 9am to 5.00pm Monday to Friday (excluding Bank Holidays). Allwyn’s Liverpool Regional Centre’s normal business hours are 8.30am to 4.30pm Monday to Thursday and 8.30am to 4pm Fridays (excluding Bank Holidays). Tickets cannot be validated and Prizes cannot be claimed by phoning The National Lottery Line, which may be open after Allwyn’s normal business hours.
  • 6.4 A Prize can be claimed in person within seven days after the end of the Claim Period if, before the end of the Claim Period, You contact Allwyn and notify it that You intend to claim a Prize in this way (and give Your name and address and all details of the Ticket that Allwyn reasonably requires) and if You then present the Ticket, proof of identity and any relevant completed Prize Claim Form in person at a Regional Centre during normal business hours (see Rule 6.3) within the seven day period (or, in the case of a claim for a Prize over £50,000, at Your home or any other agreed location at a time agreed by Allwyn, within the 7 day period). You can contact Allwyn by:
    • (a) phoning the National Lottery Line during its normal opening hours from time to time. See the National Lottery website for The National Lottery Line’s current opening hours; or
    • (b) emailing help@national-lottery.co.uk. Allwyn must receive the email before the end of the Claim Period.

    If You fail to claim within the additional seven day period, Your entitlement to the Prize will be lost and the Prize will not be paid.

  • 6.5 The table in Rule 6.5(d) below sets out where and how Prizes can be claimed with Your Ticket and how they will be paid (subject to Rules 4, 8 and 9).
    • (a) Remember that Prizes cannot be claimed by phone.
    • (b) Whilst Players who are not resident in the UK or Isle of Man are permitted to buy a Ticket while they are physically present in the UK or Isle of Man, Allwyn is unable to pay or send Prizes overseas (including by bank transfer).
    • (c) After a Retailer has validated Your Ticket, make sure You get Your win/player receipt from the Retailer and check this before You leave. For Prizes that can be paid by the Retailer, the win receipt will show You the amount You should be paid and for Prizes that cannot be paid by the Retailer, the win receipt will indicate how You can claim Your Prize.
    • (d) (table below)

    Prize claim table

    Prize value	Where to claim (with Your Ticket)
    Up to and including £100	Retailers – Retailers are required to make payment in cash for Prizes of up to and including £100 (except that certain Retailers with Till-point Terminals can only pay up to £50). Post – If You are a UK or Isle of Man resident and are unable to claim in the way set out above, You can claim by post (subject to Rule 6.3(c)). Post Your Ticket to the National Lottery address shown on the back of the Ticket. You must put Your name and address on the back of the Ticket. Prizes will be paid by cheque at Your risk (providing the Validation Requirements have been met).
    Over £100 up to and including £500	Retailers (at their discretion) – Retailers are allowed, but not required, to make payments in cash for Prizes of over £100 up to and including £500 (or any higher amount Allwyn decides). Post – If You are a UK or Isle of Man resident and are unable to claim in the way set out above, You can claim by post (subject to Rule 6.3(c)). Post Your Ticket to the National Lottery address shown on the back of the Ticket. You must put Your name and address on the back of the Ticket. Prizes will be paid by cheque at Your risk (providing the Validation Requirements have been met).
    Over £500 up to and including £50,000	Online Prize Claim Form – You must start Your claim by completing the online Prize Claim Form found at www.claims.national-lottery.co.uk. You must put Your name and address on the back of the Ticket and provide all required information (including without limitation Your name, address, Ticket number and clear and legible images showing the front and back of the whole Ticket ensuring all four corners are visible) and all validation information as indicated in the form. Following submission and as long as all required information has been provided to Allwyn’s satisfaction, Allwyn may require You to send Your Ticket the National Lottery address shown on the back of the Ticket. You must use the postal method specified by Allwyn and include Your name, contact details and Your claim reference number. You must post Your Ticket within 7 days of receiving Allwyn’s specific instructions to do so, and should retain proof of postage. Within a reasonable time following receipt of Your Ticket (subject to Rule 10.4) and provided the Validation Requirements have been met: (a) for UK and Isle of Man residents: Prizes will be paid by bank transfer or cheque at Your risk; and (b) For non-UK and non-Isle of Man residents: You will be asked to arrange an in person claim at the Allwyn Watford Regional Centre. If You, as a non-UK or non-Isle of Man resident, are unable to attend the meeting physically Yourself, You may (at Your own risk) and subject to providing all reasonable information required by Allwyn, appoint a nominated person to collect the cheque on Your behalf, or (at Your own risk) appoint a nominated person with a UK or Isle of Man residential address to which Your cheque (in Your name) can be posted. Allwyn will validate Your proof of identification and proof of address documents and those of any nominated person. Allwyn will have no further liability to You once the cheque has been sent to the nominated person. Post – If You are a UK or Isle of Man resident and are unable to claim using the online Prize Claim Form, You can claim by post (subject to Rule 6.3(c)). Post Your Ticket and a completed Prize Claim Form (available by calling the National Lottery Line) to the National Lottery address shown on the Prize Claim Form or, if none, shown on the back of the Ticket. You must put Your name and address on the back of the Ticket. Prizes will be paid by cheque at Your risk (providing the Validation Requirements have been met). You may be required to provide proof of identity and age (and any other relevant information) when claiming by post if required by Allwyn.
    Over £50,000	You must claim Prizes over £50,000 in person. Call the National Lottery Line (see the National Lottery website for opening hours) to arrange Your claim. Prizes will be paid at Your home or other agreed location in the UK or Isle of Man. Payment will be made (at Allwyn’s option) by cheque, bank transfer or direct credit. You must complete a Prize Claim Form (and/or any other form Allwyn may require You to complete) and present this with Your Ticket when claiming a Prize over £50,000. You will also need to provide proof of identity and age.
    Non-cash, instalment and annuity Prizes	The process for claiming non-cash, instalment/regular payment and annuity Prizes, and how they will be paid/awarded, will be set out in the Game Procedures and/or the Game Specific Rules for the relevant Game.

  • 6.6 You can only claim for the highest Prize tier Your Entry has won in. You cannot claim a Prize for a lower Prize Tier, or any otherwise unclaimed Prize in that particular Draw or Prize pool.
  Back to the top

• 7. Prize Claim Forms

  • 7.1 You must provide a completed Prize Claim Form when required by Allwyn (see Rule 6.5). Allwyn can also, at its discretion, require a completed Prize Claim Form (or any other form issued by Allwyn) to be provided for any other Prize. For Prizes over £500 up to and including £50,000, the online Prize Claim Form required to be completed to initiate Your claim can be found on the National Lottery website. For a Prize Claim Form required in any other circumstance, call the National Lottery Line.
  • 7.2 In certain circumstances, Allwyn may decide (in writing and subject to any terms and conditions imposed by Allwyn) that a Prize Claim Form does not need to be submitted.
  • 7.3 The Prize Claim Form must be completed in the name of the owner of the Ticket (or Ticketless Entry) and signed by that owner. If the owner of the Ticket is unable to complete a Prize Claim Form due to legal, physical, or other disability, their authorised representative can complete the Prize Claim Form in the Ticket owner’s name and sign it on their behalf. The Prize Claim Form must state the owner’s name and the name of their authorised representative, and must describe the authorised representative’s status. Allwyn is entitled (but is not required) to ask the authorised representative for evidence to prove they are allowed to claim on the Ticket owner’s behalf.
  • 7.4 A person can claim on behalf of a deceased Player’s estate if they can prove, to Allwyn’s reasonable satisfaction, that they are entitled to make the claim (for example by providing a grant of probate showing their appointment as a personal representative of the deceased Player’s estate). The person claiming will need to submit any relevant proof with the Prize Claim Form, or any other form Allwyn may require.
  • 7.5 The person signing the Prize Claim Form (or any other form Allwyn requires) will, if they are signing as the owner of the Ticket or Ticketless Entry be representing that they are lawfully entitled to the Prize (or, if signing as authorised representative of the owner of the Ticket, that they are lawfully entitled to claim the Prize on the owner’s behalf) and that the information contained in the Prize Claim Form is accurate and complete. That person signing the Prize Claim Form (and the owner of the Ticket or Ticketless Entry, if the authorised representative is signing) will indemnify Allwyn against any costs, losses, damages and expenses which Allwyn may incur in relation to the Entry or the Prize as a result of any misrepresentation on the Prize Claim Form (or such other form Allwyn requires).
  • 7.6 Once payment of the Prize has been made to the person shown on the Prize Claim Form or any other form Allwyn requires (or that person’s authorised representative), Allwyn and its officers, employees, representatives, contractors and any person, firm or company authorised by Allwyn to pay Prizes will have no further liability for payment of that Prize.
  • 7.7 Allwyn is entitled to refuse to process any payment if a Prize Claim Form (or any other form required by Allwyn) is incomplete or inaccurate, or contains false information.
  Back to the top

• 8. Validation Requirements

  • 8.1 Before a Prize will be paid on a Ticket, the Ticket must be successfully validated. If a Ticket is not validated, Allwyn will not be liable to pay a Prize in respect of that Ticket.
  • 8.2 Without limiting the effect of Rule 8.1, a Ticket will be declared invalid and Allwyn will not, therefore, be liable to pay any Prize if:
    • (a) the Ticket has been cancelled; or
    • (b) Allwyn reasonably believes the Ticket has been stolen (subject to Rules 10 and 11) or has been purchased using stolen funds; or
    • (c) the Ticket is counterfeit or all or part of the Ticket has been forged, or the Ticket fails to pass Allwyn’s validation and security checks; or
    • (d) the Serial Number of an apparent winning Ticket is not on Allwyn’s official list of Serial Numbers of Winning Tickets, or no Prize is shown as having been won for the relevant Ticket on Allwyn’s Computer System, or a Winning Ticket with that Validation Number has been paid previously; or
    • (e) the Ticket is not on Allwyn’s list of Tickets issued for the particular Draw (kept on Allwyn’s Computer System); or
    • (f) the Ticket is not received by Allwyn or the Retailer within the relevant claim period set out in Rules 6.2 and 6.4; or
    • (g) Allwyn reasonably believes that the Ticket was bought by or on behalf of a person falling in one of the categories in Rule 1.5.
  • 8.3 Without limiting the effect of Rule 8.1, a Ticket may be declared invalid and a Prize may not be payable if:
    • (a) the Ticket is mutilated, altered, unreadable, incomplete or has been tampered with in any manner; or
    • (b) the Ticket has not been issued or sold in an authorised manner by Allwyn or a Retailer; or
    • (c) any number on the Ticket is not shown in its entirety or is not fully readable; or
    • (d) the data on the Ticket fails in any material respect to match the record of that Ticket on Allwyn’s Computer System; or
    • (e) Allwyn is not satisfied that the Ticket has been purchased, or the claim for a Prize has been made in good faith; or
    • (f) for any reason, whether or not involving negligence by Allwyn, the Selection on the Ticket is not recorded on Allwyn’s Computer System, the Selection on the Ticket is not entered into the Draw, or the Draw is conducted without taking the Selection on the Ticket into account. In that case, You will be entitled to a refund of the price of the Selection on the Ticket but You will not be entitled to a Prize.
  • 8.4 Allwyn can keep any Ticket sent to Allwyn or given to a Retailer for validation purposes.
  Back to the top

• 9. Payment of Prizes

  • 9.1 Allwyn reserves the right to:
    • (a) pay Prizes by cheque, bank transfer or direct credit;
    • (b) withhold a Prize, providing it is acting reasonably, until it has declared the relevant Ticket to be valid in accordance with Rules 8.1, 8.2 and 8.3;
    • (c) (without limiting the effect of Rules 10, 11 and 12) withhold a Prize (or recover or seek to recover a Prize already paid) until it has carried out (or as a result of having carried out) all appropriate checks and enquiries if in its discretion it believes, on reasonable grounds, that the Ticket holder or the person whose name is stated on the back of the Ticket or the person whose name is stated as owner of the Ticket on a Prize Claim Form (or any other form required by Allwyn) is not the rightful owner of that Ticket or otherwise lawfully entitled to claim the Prize, or where there is any other reason for Allwyn (acting reasonably), to question Your entitlement to the Prize, for example where there is more than one name stated on the back of a Ticket. Any checks and enquiries will be carried out promptly by Allwyn;
    • (d) without limiting the effect of Rule 9.1(c), carry out identity and such other checks (including without limitation a Sanctions Lists check on the person claiming a Prize of over £500) to enable it to determine that payment of the Prize to that person is lawfully permitted and/or will not cause Allwyn to commit an offence, including without limitation under Financial Crime Legislation, and/or otherwise to enable it to comply with Financial Crime Legislation, and withhold a Prize either until it has carried out all such checks and enquiries or as a result of having carried out the same;
    • (e) request proof of identity and capacity to claim a Prize, and also to photograph anyone claiming a Prize for Allwyn’s records;
    • (f) request a court to decide who a Prize should be paid to and/or make payment into court;
    • (g) request a court to decide who a Prize should be paid to and/or make payment into court;
    • (h) pay all or part of the Prize to the Official Receiver or Your trustee in bankruptcy in the event of Your bankruptcy.
  • 9.2 If a Ticket has more than one Winning Entry each from separate Selections, the Prizes payable for each Entry will be added together and then paid.
  • 9.3 Neither Allwyn nor any Retailer will be responsible or liable to a person claiming an interest of whatever nature in a lost or stolen Ticket as a result of:
    • (a) the Prize being paid to the holder of an unsigned Ticket; or
    • (b) the Prize being paid to a person claiming to be the person whose name is stated on the back of the Ticket.

    This Rule 9.3 applies whether or not Allwyn was made aware of the loss or theft of the Ticket before the Prize was paid.

    Allwyn will use its best efforts to carry out and ensure that Retailers, or others responsible for paying Prizes, carry out reasonable and appropriate (as decided by Allwyn) identity checks and other security measures in relation to payment of any particular Prize amount.

  • 9.4 Allwyn will not be liable to pay a Prize on a Ticket which it knows or suspects:
    • (a) has been resold or otherwise transferred, by way of trade or for other promotional or commercial purposes (whether or not for monetary or other valuable consideration) without Allwyn’s consent; or
    • (b) the benefit of which has, in whole or part, been resold or otherwise transferred by way of trade or for other promotional or commercial purposes (whether or not for monetary or other valuable consideration) without Allwyn’s consent.
  • 9.5 No interest will be payable on any Prize, including without limitation whilst any checks or enquiries are carried out in relation to a Ticket presented for payment, whilst a dispute about the Ticket or Prize claim is being resolved, or for the period a Prize remains unclaimed.

  Payment of Prizes to persons with a disability

  • 9.6 If You are a person with a legal, physical or other disability and are claiming a Prize, Allwyn may pay the Prize to Your authorised representative.
  Back to the top

• 10. Lost, Stolen, Destroyed or Damaged Tickets

  • 10.1 If You believe You may have owned a Ticket that would have won a Prize in a particular Draw and that Ticket has been lost, stolen or destroyed or is a Damaged Ticket, provided that:
    • (a) You notify Allwyn immediately in writing, setting out the following information (to the best of Your knowledge):
      • (i) Your name, address, email address and contact number;
      • (ii) the date, time and place the Ticket was bought from;
      • (iii) the Game(s) and Draw date(s) the Ticket was bought for;
      • (iv) the date of the Draw You believe the Ticket would have won a Prize in;
      • (v) the number of Entries You bought, and the numbers chosen; and
      • (vi) what You think has happened to the Ticket, and
    • (b) You send Your notification to Allwyn’s Winner Services Department at The National Lottery, PO Box 287, Watford, WD18 9TT or by email to lostticketnotice@national-lottery.co.uk (or any other address or email address advised by Allwyn from time to time); and
    • (c) Your notification is received by Allwyn by no later than 5.00pm on the 30th day after the date of the relevant Draw,

    Allwyn may (if in its discretion it considers You have provided enough information, including, where appropriate, Your Damaged Ticket, to allow it to do so) at its discretion investigate and consider whether Your claim is valid. If Allwyn is satisfied that Your claim is valid, it may (at its further discretion and subject to Rules 4, 6, 7 and 9) pay You the Prize for that Ticket within a reasonable time after the end of the Claim Period for that Draw.

    Allwyn will not consider a claim under this Rule 10.1 if it doesn’t receive Your notification within the time frame set out in Rule 10.1(c).

  • 10.2 If You believe You may have owned a Ticket that would have won a Prize in a particular Draw and that Ticket has been lost or stolen but You have not notified Allwyn within the time frame set out in Rule 10.1(c), provided that:
    • (a) You notify Allwyn immediately in line with Rule 10.1 (a) and (b); and
    • (b) Your notification is received by Allwyn after 5.00pm on the 30th day after the date of the relevant Draw and before 5.00pm on the 180th day after the date of that Draw; and
    • (c) a Ticket has been sent to Allwyn in line with Rule 11 which (in Allwyn’s reasonable opinion) matches the description of the Ticket that You have notified Allwyn about,

    Allwyn may (if in its discretion it considers You have provided enough information to allow it to do so) at its discretion investigate and consider whether Your claim is valid. If Allwyn is satisfied that Your claim is valid, it may (at its further discretion and subject to Rules 4, 6, 7 and 9), pay You the Prize for that Ticket within a reasonable time after the end of the Claim Period for that Draw.

    Allwyn will not consider a claim under this Rule 10.2 if it doesn’t receive Your notification within the time frame set out in Rule 10.2(b), and a Prize won’t be paid under this Rule 10.2 if a Ticket has not been sent to Allwyn as a found Ticket in line with Rule 11.

  • 10.3 If You believe Your Ticket would have been a Ticket that won a Prize in more than one Draw, Your notification should be received by Allwyn within the relevant time frame set out in Rule 10.1(c) or 10.2(b) for the Draw the claim is being made for. You won’t need to submit further notifications for subsequent Draws the Ticket would have been valid for.
• 10.4 For Prizes over £500 up to and including £50,000 only claimed via the online claim process.

If:

• (a) You have initiated Your Prize claim for a Prize of over £500 up to and including £50,000 by completing the online Prize Claim Form (see Rules 6.3(b) and 6.5); and
• (b) after receiving Allwyn’s request to do so, posted Your Ticket to Allwyn using the postage method specified by Allwyn; and
• (c) it has been 10 working days since You have posted Your Ticket in this way, You have not heard from Allwyn and You suspect Your Ticket has been lost in the post,

You should notify Allwyn immediately in writing setting out Your name, address, email address and contact number, Your tracking number for Your Ticket, proof of postage and Your claim reference number. Your notification should be sent to Allwyn’s Winner Services Department at The National Lottery, PO Box 287, Watford, WD18 9TT or by email to lostticketnotice@national-lottery.co.uk.

Allwyn may (if in its discretion it considers You have provided enough information and suitable clear images of Your Ticket to allow it to do so) at its discretion investigate and consider whether Your claim is valid. If Allwyn is satisfied that Your claim is valid, it may (at its further discretion and subject to Rules 4, 6, 7 and 9) pay You the Prize for that Ticket within a reasonable time after the end of the Claim Period for that Draw.

Back to the top

• 11. Found Tickets

  • 11.1 If You find a Ticket that:
    • (a) does not have a name or address or other indication of ownership (or it does, but the information cannot be read, is inaccurate or is incomplete so You are unable to return the Ticket to its rightful owner); and
    • (b) is for a Draw that has not yet taken place, or is a winning Ticket for a Draw that has taken place but for which the Claim Period has not expired,

    You should send the Ticket to Allwyn's Winner Services Department at The National Lottery, PO Box 287, Watford, WD18 9TT (or any other address advised by Allwyn from time to time). The Ticket should be sent with a covering letter or note that states Your name, address, email address and contact number as well as any information about how and where the Ticket was found and what steps You have taken to return the Ticket to its owner. Allwyn must receive the Ticket and accompanying documents within the Claim Period for the relevant Draw.

  • 11.2 If the process in Rule 11.1 has been followed and the Ticket is a valid Winning Ticket (or becomes a Winning Ticket on or after Allwyn receives it), provided that:
    • (a) Allwyn has not received a valid notice from anyone claiming they have lost that Ticket or that it has been stolen (see Rule 10); and
    • (b) Allwyn is satisfied in its discretion, after carrying out any appropriate investigations, that You took all reasonable steps to return the Ticket to its owner before sending it to Allwyn; and
    • (c) Allwyn is satisfied that the Ticket was lost by or stolen from the rightful owner and then found by You; and
    • (d) You are acting in good faith,

    Allwyn may, within a reasonable time after the end of the Claim Period for the relevant Draw (but without limiting the effect of Rules 9.1(c), (d) and (g)), at its discretion pay You the Prize.

  • 11.3 If You submit a Ticket which, in Allwyn’s reasonable opinion, matches the details of a Ticket that someone else has notified Allwyn has been lost or stolen (see Rule 10), Allwyn may, at its discretion:
    • (a) investigate and consider the validity of that person’s claim if it considers (in its discretion) that the information in that notification is sufficient to enable it to do so; and
    • (b) if satisfied that the person’s claim that their Ticket was lost or stolen is valid, at its further discretion pay that person the Prize within a reasonable time after the end of the Prize Claim Period for that Draw.
  Back to the top

• 12. Ticketless Entries

  • 12.1 If You have bought a Ticketless Entry that was not cancelled, and either You do not know the numbers in that Ticketless Entry and want to know the numbers and whether or not You may have otherwise had a Ticket that won a Prize in a particular Draw, or You know the numbers in that Ticketless Entry and believe You may otherwise have had a Ticket that won a Prize in a particular Draw, provided that:
    • (a) You notify Allwyn immediately in writing, setting out the following information (to the best of Your knowledge):
      • (i) the date and time You bought the Ticketless Entry, and where You bought that Ticketless Entry;
      • (ii) the Game(s) and Draw date(s) You bought the Ticketless Entry for;
      • (iii) the date of the Draw You believe the Ticketless Entry would have won a Prize in; and
      • (iv) the number of Entries You bought, and the numbers chosen, and
    • (b) You send Your notification to Allwyn’s Winner Services Department at The National Lottery, PO Box 287, Watford, WD18 9TT or by email to lostticketnotice@national-lottery.co.uk (or any other address or email address advised by Allwyn from time to time); and
    • (c) Your notification is received by Allwyn by no later than 5.00pm on the 30th day after the date of the relevant Draw,

    Allwyn will, if in its discretion it considers You have provided enough information to enable it to do so and it is satisfied that the Ticketless Entry existed and that it was bought by You, tell You the numbers for that Ticketless Entry and investigate and consider whether Your claim is valid. If Allwyn is satisfied that Your claim is valid, Allwyn may (at its further discretion and subject to Rules 4, 6, 7 and 9) pay You Prize within a reasonable time after the end of the Claim Period for that Draw.

    Allwyn will not consider a claim under this Rule 12 if it doesn’t receive Your notification within the time frame set out in Rule 12.1(c).

  • 12.2 If You believe Your Ticketless Entry would have been a Ticket that won a Prize in more than one Draw, Your notification should be received by Allwyn within the relevant time frame set out in Rule 12.1(c) for the Draw the claim is being made for. You won't need to submit further notifications for the subsequent Draws the Ticket would have been valid for.
  Back to the top

• 13. Refunds for Cancelled Draws

  • 13.1 If there is a Cancelled Draw, Allwyn will refund to You the amount You paid for Your Entry into that Cancelled Draw. If You have a Voucher Ticket for the Cancelled Draw, You will be refunded the amount that You would have paid if You bought Your Entry from a Retailer. This Rule does not limit the effect of Rules 17.3 and 17.4.
  • 13.2 You will be responsible for claiming any refund You may be entitled to. Allwyn will decide (in the reasonable exercise of its discretion) the methods of claiming, payment, the validation of claims and the period within which You must make Your claim. You will have at least 90 days from the date on which the Cancelled Draw should have taken place to claim Your refund. You will also be required to produce Your Ticket (or Voucher Ticket) before any refund or payment will be made. If You have a Ticketless Entry, You will be required to provide such information as Allwyn may reasonably require to satisfy itself that You are the owner of that Ticketless Entry.
  • 13.3 Allwyn and any Retailer will not be liable to pay interest in respect of refunds or payments made under this Rule 13.
  • 13.4 This paragraph won’t apply to a Draw that is delayed or postponed or to a cancelled draw that does not fall within the definition of a Cancelled Draw in Rule 21.
  Back to the top

• 14. Draws and Winning Numbers

  • 14.1 Allwyn will decide the time, frequency, date and method of the Draws for each Game.
  • 14.2 Each Draw will:
    • (a) select Winning Numbers at random with the help of mechanical drawing equipment (or any other equipment Allwyn may from time to time determine); and
    • (b) be conducted in line with the Draw Procedures and in the presence of a witness who will be a representative of an independent accounting firm.
  • 14.3 If a Draw is interrupted because of equipment failure or for any other reason, the Draw will be completed in line with the applicable Draw Procedures for that Game. If a Draw can’t take place on the date or at the time fixed, it will take place as soon as reasonably possible after that date.
  • 14.4 If any Game draw is declared invalid, another draw will take place in line with the applicable Draw Procedures to determine the Winning Numbers.
  • 14.5 The numbers drawn and recorded in writing by the witness mentioned in Rule 14.2(b) will be the Winning Numbers for that Draw.
  • 14.6 Allwyn will only pay a Prize based on the official results of the relevant Draw recorded in line with Rule 14.5 and electronically recorded in Allwyn’s Computer System. Allwyn won’t pay a Prize based on results recorded or obtained from anywhere else, including for example newspapers, winning number telephone lines, or the National Lottery website.
  • 14.7 Allwyn won't be required to make any payment against any incorrectly announced number(s) at the Draw, and the witness as described in Rule 14.2(b) will confirm the correct number(s).
  • 14.8 Where Allwyn considers it reasonable to do so, it may postpone a Draw for as long as it considers to be appropriate in the circumstances. In that case (by way of example only, where there has been a significant disruption to the sale of entries for that Draw) Allwyn may continue to sell entries for that Draw beyond that Draw’s normal Draw break.
  Back to the top

• 15. Information about Winners

  • 15.1 Except as required by law, Allwyn shall not disclose the identity of any Prize winner without that winner’s prior written consent.
  • 15.2 You understand and accept that:
    • a) if You present a winning Ticket for validation or to claim a Prize at a Terminal (except a Till-point Terminal), an audible alert may sound to indicate to You and the Retailer that the Ticket is a winner and/or a Prize entitlement message may be presented;
    • b) this audible alert may be heard (and the prize entitlement message may be seen) by other persons nearby.
  • 15.3 If You win a Prize, You understand and accept that Allwyn may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf, or paid to You.
  Back to the top

• 16. Game Closures etc.

  • 16.1 Allwyn can announce the closing date for an individual Game at any time. No Tickets for that Game will be sold after the closing date.
  • 16.2 Allwyn can also (at its absolute discretion) suspend or withdraw any Game, suspend the play of any Game from any Terminal and/or deactivate any Terminal at any time.
  Back to the top

• 17. Limitation of Liability

  • 17.1 Retailers are authorised by Allwyn to issue Tickets (and certain Retailers are authorised by Allwyn to issue Fast Pay Cards), to pay certain Prizes for Winning Tickets, to process Ticket cancellations in line with these Rules and to display and/or have available information produced by Allwyn in relation to the Games. Retailers are not authorised by Allwyn to carry out any other acts or make any statements, representations or admissions whatsoever (unless agreed in writing with Allwyn).
  • 17.2 Subject to Rule 8.3 and Rule 10, if a Ticket is bought which at the time of issue is unreadable or incomplete or contains the word “void” or “not for sale” or similar wording, Allwyn may, provided it is acting reasonably, declare the Ticket void in which case its only liability will be to reimburse the cost of the Ticket. Allwyn will not be liable to pay any interest in respect of any such reimbursement made.
  • 17.3 Allwyn’s only obligation is to pay the Prizes won in any Game to the rightful owners of Winning Tickets or winning Ticketless Entries, or provide a refund in the circumstances set out in these Rules. Neither Allwyn nor any Retailer will be liable in any circumstances for any loss of whatever nature other than the non-payment of a Prize or the non-payment of a refund You are entitled to under these Rules. In particular but without limitation, neither Allwyn nor any Retailer will be liable for any loss of profits, special, indirect or consequential loss, suffered or incurred by You (or any holder or owner of a Fast Pay Card or Ticket, any person claiming a Prize during the Claim Period, or any other person) that arises out of the withdrawal of any Game or from the participation or non-participation of You or any person in any Game. This includes the loss, for whatever reason, of the chance to participate in that Game.
  • 17.4 Neither Allwyn nor any Retailer will be liable to any person (including for the non-payment of a Prize) for:
    • (a) events beyond their reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood or drought);
    • (b) the failure or destruction of, or damage to, all or part of the computer systems or records of Allwyn or any third party (including, without limitation, Allwyn’s Computer System);
    • (c) any mistakes caused by all or part of the computer systems or records of Allwyn or any third party (including, without limitation, Allwyn’s Computer System), including, without limitation, mistakes which result in a Selection(s) not being entered into a particular Draw;
    • (d) delays, losses, mistakes or omissions in or made by the postal or other delivery service or by the banking system;
    • (e) any other action or event which prevents or hinders the registration of a valid Entry or the issue of a valid Fast Pay Card or Ticket;
    • (f) the refusal to issue a Fast Pay Card or sell an Entry to any person or to allow any person to play a Game;
    • (g) any losses caused by You, including misuse or unauthorised use of passwords and money lost by playing the Games;
    • (h) any losses caused by the failure or malfunction of Your equipment, technology or internet service provider or mobile phone network operator, or the equipment, technology, internet service provider or mobile phone network operator of any other person or third party.
  • 17.5 Nothing in these Rules excludes or limits (a) any person’s liability (i) for fraud; or (ii) for death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill; or (b) any other liability which cannot lawfully be excluded or limited.
  • 17.6 You acknowledge and agree that You do not rely on, and shall have no remedy in respect of, any statement, representation or warranty (in each case whether negligently or innocently made) or understanding of any person whether or not that person is a party to these Rules.
  Back to the top

• 18. Disputes and Allwyn’s Decisions

  • 18.1 Allwyn’s decision about whether or not a Ticket is a Winning Ticket or whether a ticket that a Ticketless Entry relates to would have been a Winning Ticket (or in relation to any other matter or dispute that arises out of the payment or non-payment of Prizes) will be final and binding, provided that it is a reasonable decision (and subject to Rule 18.4). Without limiting the effect of the previous sentence, following any such decision made by Allwyn, Allwyn may (at its discretion) reimburse the cost of the Ticket or Ticketless Entry or replace the disputed Ticket or Ticketless Entry with a Ticket for any current Game of the same price.
  • 18.2 The remedy in Rule 18.1 will be the Player’s sole and exclusive remedy, and any reimbursement or replacement will fully discharge Allwyn from any liability in respect of such a dispute (subject to Rule 18.4). Allwyn will not be liable to pay any interest in respect of any reimbursement made under this Rule 18.
  • 18.3 Allwyn may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.
  • 18.4 Allwyn operates a written procedure for handling Player complaints. Information about the complaints procedure will be accessible via the National Lottery website. Once You have completed the internal complaints process, and if Your complaint concerns a financial entitlement in relation to a Game, You are entitled to refer Your dispute to alternative dispute resolution (“ADR”) in accordance with the Lotteries Scheme Rules of Allwyn’s ADR provider, the Centre for Effective Dispute Resolution (or “CEDR”) (see www.cedr.com/consumer). The finding of the CEDR will be binding on Allwyn in respect of disputes up to and including £10,000.
  Back to the top

  • 19. General

    • 19.1 Any person who obtains a Fast Pay Card, buys a Ticket, submits a Ticket for validation or submits a Prize Claim Form or any notice under Rules 10, 11 and 12, or who otherwise claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, these Rules, the relevant Game Procedures, any Game Specific Rules that apply (all as amended from time to time) and any other rules or procedures Allwyn may issue in respect of that Game (including any conditions or explanations appearing on a Fast Pay Card, Play Slip or Ticket). If You provide any personal data to Allwyn or to a Retailer, Your personal data will be handled in line with Allwyn’s Privacy Policy which can be found on the National Lottery website at www.national-lottery.co.uk/privacy-policy. The Privacy Policy is incorporated by reference into these Rules. Allwyn is required to keep Your information until its licence to operate The National Lottery expires but will only disclose it to anyone in accordance with the Privacy Policy. By passing Your personal information to Allwyn, You agree and consent to Allwyn holding and processing it as set out in the Privacy Policy.
    • 19.2 Allwyn may change these Rules (including the Privacy Policy) and any Game Procedures, Game Specific Rules, Draw Procedures and any other rules or procedures issued by Allwyn, at any time. The changes will be effective from the date of their publication (or any earlier time Allwyn states) and will apply to Entries bought after publication of the changes, and/or Entries bought before that date if reasonable in the circumstances.
    • 19.3 These Rules (including the Privacy Policy), the applicable Game Procedures and any Game Specific Rules, and the conditions and explanations appearing on Play Slips, Fast Pay Cards and Tickets together set out the full extent of Allwyn’s obligations and liabilities to You in relation to Games and form the contract between Allwyn and You for each Game. If there is any conflict between these documents, they will apply in the following order (unless Allwyn states otherwise and except as set out in Rule 19.9): (a) these Rules; (b) the applicable Game Specific Rules; (c) the applicable Game Procedures; (d) any conditions and explanations appearing on a Play Slip, Fast Pay Card and Ticket.
    • 19.4 If any provision (or part of a provision) in any of the documents mentioned in Rule 19.3 is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make the other provisions void or unenforceable.
    • 19.5 Allwyn may record telephone calls made between Allwyn representatives and any person for all parties’ protection.
    • 19.6 You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Rules. Allwyn may assign or otherwise transfer its rights and/or obligations under these Rules in whole or in part to any third party at its sole discretion.
    • 19.7 Any person who is entitled to claim a Prize under Rule 6.1 is entitled, for the purposes of section 1 of the Contracts (Rights of Third Parties) Act 1999, to enforce these Rules.
    • 19.8 Allwyn has agreed with the Commission a procedure for dealing with non-player funded Entries that can’t be withdrawn from a Draw(s). In this situation, Allwyn or a relevant third party will pay for those Entries and any prize won by a non-player funded Entry will be transferred to the National Lottery Distribution Fund at the end of the Claim Period. Prizes won by other Winning Entries (as defined in the relevant Game’s Game Procedures) will not be adjusted.
    Back to the top

  • 20. Law

    The relevant law for these Rules is English law. Any legal proceedings will be heard in the English courts.

    Back to the top

  • 21. Definitions

    The following words and terms will have the meanings given to them below when used within these Rules (unless the context clearly indicates otherwise).

    Act:

    The National Lottery etc. Act 1993 (as amended or re-enacted from time to time) and any subordinate legislation made under that Act.

    Allwyn:

    Allwyn Entertainment Ltd, a company registered in England and Wales, whose registered office is at Tolpits Lane, Watford, WD18 9RN.

    Allwyn’s Computer System:

    The computer systems used by or on behalf of Allwyn from time to time to operate National Lottery games, facilitate Entries and pay Prizes.

    Allwyn Subsidiary:

    any subsidiary of Allwyn which has been incorporated or acquired following approval from the Commission in accordance with Allwyn’s licence to operate The National Lottery.

    Cancelled Draw:

    Any Draw which does not take place because either of Allwyn’s licence to operate The National Lottery (granted under Section 5 of The Act) or Allwyn’s licences to promote the Games (granted under Section 6 of the Act) have expired, or have been suspended or revoked.

    Claim Period:

    Has the meaning given to it in Rule 6.2.

    Commission:

    The Gambling Commission (being the body appointed to regulate The National Lottery) or any other body appointed to regulate The National Lottery from time to time.

    Damaged Ticket:

    A Ticket which has been damaged, mutilated or altered, or is unreadable or incomplete, to the extent that it cannot be validated.

    Draw:

    The process which results in the random selection by Allwyn of a set of Winning Numbers for a Game.

    Draw-Based Game:

    Has the same meaning as Game.

    Draw Procedures:

    The draw procedures that apply to a Draw, as determined by Allwyn from time to time.

    Entry:

    An entry into a Game (in line with the relevant Game Procedures) which has been registered as an entry on Allwyn’s Computer System.

    Exchange Ticket:

    The Ticket issued by the Terminal when a winning Multi-Draw Ticket is presented for payment, provided that the Ticket presented is still valid for future Draws. The Exchange Ticket will show the remaining number of Draws and range of Draw dates the Ticket remains valid for.

    Fast Pay Card:

    A printed card made available by Allwyn which contains one or more Selections and/or Lucky Dip requests and which You can use to make an Entry at a Terminal.

    Financial Crime Legislation:

    UK legislation governing criminal conduct relating to money including without limitation the Money Laundering Terrorist Financing and Transfer of Funds Regulations 2017, the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Terrorist Asset-Freezing etc. Act 2010, and such other relevant legislation, and any laws that replace, supplement, extend, re-enact, consolidate or amend any of the foregoing from time to time.

    Game:

    A National Lottery game played at a Retailer, the result of which is determined by a Draw.

    Game Procedures:

    A written document issued by Allwyn for a particular Game in addition to these Rules that includes the Game name, the price per Entry, how to play, how a Prize is won, the dates and/or frequency of Draws, the Game Prize Structure, how Prize winners are determined, and any other relevant information for the Game. Game Procedures for all Games (except the EuroMillions and Millionaire Raffle Games which have their own separate Games Procedures) can be found in the Players’ Guide.

    Game Specific Rules:

    Any rules or conditions issued by Allwyn in addition to or as a substitute for these Rules, which apply only to a particular Draw-Based Game.

    Lottery Staff:

    Any and all of the following: (a) employees (temporary and permanent) of Allwyn or an Allwyn Subsidiary; (b) agency workers engaged in providing services to Allwyn or an Allwyn Subsidiary; (c) any employees seconded to Allwyn or an Allwyn Subsidiary from any other entity; and/or (d) any other worker (as defined in s230 of the Employment Rights Act 1996) engaged in providing services to Allwyn or an Allwyn Subsidiary.

    Lucky Dip:

    A selection of different numbers which are randomly selected by Allwyn’s Computer System on Your behalf for a Game.

    Multi-Draw Ticket:

    One Ticket that allows You to play a Game for a number of Draws. Allwyn will determine from time to time the maximum number and frequency of Draws You can choose.

    National Lottery Distribution Fund:

    Has the meaning set out in the Act.

    Play Slip:

    A preformatted slip made available by Allwyn which You can use to choose Your Selection and to make an Entry or obtain a Fast Pay Card at a Terminal, other than a Till-point Terminal. Play Slips include slips issued and printed by Allwyn that are labelled selection slips.

    Player:

    Has the same meaning as You.

    Players’ Guide:

    The document containing the Game Procedures for all Games (except for EuroMillions and Millionaire Raffle) and any other information decided by Allwyn from time to time including, without limitation, the price of a Game.

    Prize:

    A prize won by a Player in a Game. Reference in these Rules to payment of Prizes includes the awarding of non-cash Prizes.

    Prize Claim Form:

    Any form issued by Allwyn which is required to be completed and submitted to be eligible to claim certain Prizes in line with these Rules, including without limitation the online Prize Claim Form for Prizes over £500 up to and including £50,000. The Prize Claim Form may vary depending on the Prize amount being claimed.

    Prize Structure:

    The value of Prizes and odds of winning in an individual Game as determined by Allwyn and set out in the Game Procedures for the relevant Game.

    Refund Till:

    The machine in certain Retailers which allows Tickets and Ticketless Entries bought at Till-point Terminals to be cancelled.

    Regional Centre:

    A National Lottery office designated as a Regional Centre by Allwyn. Details of the current Regional Centres are shown at the end of these Rules.

    Retailer:

    Any person, firm or company authorised by Allwyn to sell Tickets and/or to pay Prizes for Winning Tickets.

    Sanctions Lists:

    The UK Consolidated Sanctions List (which contains details of all persons and organisations under UK financial sanctions legislation and UN sanctions, including those under the Sanctions and Anti-Money Laundering Act 2018 and other UK legislation and any laws that replace, supplement, extend, re-enact, consolidate or amend any of the foregoing from time to time), together with any other relevant sanctions lists Allwyn may consider from time to time.

    Selection:

    A set of numbers chosen by You or a Lucky Dip for a particular Game.

    Serial Number:

    The unique number assigned by Allwyn’s Computer System and printed on a Ticket which, subject to these Rules, is part of the verification process for confirming the Ticket as a Winning Ticket. The Serial Number may be in the form of digits and/or a bar code or any other form.

    Terminal:

    The machine which allows Tickets to be printed and, except in the case of selected Till-point Terminals, Tickets to be validated.

    Ticket:

    The ticket for a Game issued by a Terminal to record Your Entry(ies), the Game(s), the Draw date(s), and any other information Allwyn determines from time to time.

    Ticketless Entry:

    An Entry bought by an eligible member of the public from a Till-point Terminal but for which no Ticket nor any part of a Ticket is produced. For the avoidance of doubt, no person has any right to buy a Ticketless Entry.

    Till-point Terminal:

    Certain Retailers are allowed to sell Tickets from their own tills. These tills are known as Till-point Terminals. Till-point Terminals can print Tickets and, in selected Retailers, validate Prizes.

    Validation Requirements:

    Allwyn’s Ticket validation requirements referred to in Rule 8.

    Voucher Ticket:

    A non-cancellable Ticket issued by Allwyn or a Retailer when a valid National Lottery voucher (that voucher being a pre-printed banknote style document issued by Allwyn and which may be exchanged by the holder at Retailers for a Voucher Ticket) is presented.

    Winning Entry:

    An Entry which entitles You to a Prize.

    Winning Numbers:

    The numbers and/or letters used to determine the Winning Entry(ies) for a Game.

    Winning Ticket:

    A winning Ticket which meets all the Validation Requirements.

    You:

    A member of the public who is eligible to buy Entries, and who buys or otherwise acquires an Entry.

  Back to the top

  Contact numbers & addresses

  Telephone enquiries

  The National Lottery Line: 0333 234 50 50^∞ ( 0370 737 3983 for complaints).

  For the hard of hearing using Minicom equipment, please call 0370 737 8249.

  Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.

  General Written Enquiries

  The National Lottery, PO Box 251, Watford, WD18 9BR

  Prize Claims By Post

  The National Lottery, PO Box 287, Watford, WD18 9TT

  E-mail

  help@national-lottery.co.uk

  Website

  www.national-lottery.co.uk

  National Lottery Regional Centre Addresses

  Watford (Allwyn’s Head Office)

  The National Lottery
  Tolpits Lane
  Watford
  Hertfordshire
  WD18 9RN
  Tel: 01923 425 000

  Liverpool

  The National Lottery
  5 Tiger Court
  Kings Drive
  Kings Business Park
  Prescot
  Knowsley
  Liverpool
  L34 1BH
  Tel: 0151 236 1796

  Back to the top

  © Gambling Commission 2025