We've got security covered, so your details are safe with us

Keep your details safe

Stay safe online by creating a secure password and protecting it.

  • Choose a password that's easy for you to remember but hard for others to guess
  • Create different passwords for all your online accounts
  • Keep your password private - don't share it with anyone or write it down
  • Change your password frequently

Avoid lottery scams

Scammers may try to trick you into thinking you've won.


  • Don't pay money to anyone who claims you've won
  • Don't give your details to someone who contacts you unexpectedly
  • Don't select links in unsolicited emails - even if they use a real company's name or logo
  • If you (or your syndicate) didn't buy a ticket, there's no chance you've won

If you think you have been the victim of a scam, contact Action Fraud on 0300 123 2040.

Have you spotted a security vulnerability?

Email us at:

If you’ve identified a security vulnerability impacting The National Lottery, please feel free to let us know by email as soon as you can, but note:

  • If you need to share sensitive information, please do not include it in your initial message - we will provide a secure communication method in our reply to you.
  • This email address should only be used to report security vulnerabilities. We won’t be able to respond to emails on other matters sent to this address.

Contact us

If you think someone has accessed your National Lottery account, call us on 0333 234 44 33 immediately.

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