Our aim is to provide equal access to our games for everyone

We are committed to ensuring our website meets the needs of all our players.

Working with AbilityNet

Our website has been built in line with accessibility best practice and is built in conformance with AbilityNet, a charitable organisation specialising in website accessibility.

We maintain compliance with the Web Accessibility Initiative (WAI) guidelines set out by the World Wide Web Consortium (W3C) and strive to maintain Level AA of the Web Content Accessibility Guidelines 2.1.

AbilityNet logo

Diversity of our web users

We want to be as inclusive as we can. In designing our site, we have considered the needs of National Lottery players with a range of impairments, including: vision, hearing, mobility, reading and learning difficulties. Also, we have considered the needs of people whose first language is not English.

While there are lots of specific things we do to achieve best practice, some examples of how we help are described below. But, if you're looking for practical help with making your computer easier to use so that you can make most use of our site, there's more information in the step-by-step guidance at the bottom of this page.

Help with Instant Win Games

Our games are designed to be played with animation. However, if you are using a screen reader, you will need to turn off HTML animation using the function provided in your account. Go to 'My account', ‘Details & Settings’ and then switch off animation in Accessibility settings.

Creating and testing our site for accessibility

We maintain compliance with the W3C Web Content Accessibility Guidelines, and these are used in the design, development and ongoing maintenance of our websites.

We regularly check the accessibility of our sites as part of an ongoing development process. To ensure a holistic approach to accessibility, we test our sites with assistive technologies, including JAWS and NVDA screen readers. Where possible, we also conduct testing sessions with users who have a range of disabilities and access requirements.

As an innovative organisation we are always looking at new ways to enhance and develop our websites. As part of this we will ensure we continue to work with accessibility experts and consider the accessibility of new features on our site as they are developed.

Step-by-step accessibility guidance

Need some help in making your computer easier to use? My Computer My Way provides a useful resource with step-by-step instructions on how to customise your computer to better suit your needs.


Webchat: Chat with one of our Customer Service Agents  

Chat unavailable
Please wait