Players' Guide

HOW TO CLAIM

£100 up to and inc.

Claim from most Retailers. Some can only pay £50 cash, and some may pay Prizes onto credit/debit cards. Any problems call the National Lottery Line – see the Contact section. If you’ve won a Lotto Lucky Dip then you will need to claim this from a Retailer.

£50,000 up to and inc.

Head to a main Post Office with 2 forms of ID for a cheque and the first £500 in cash if you like.

If you can’t claim your Prize at a Retailer, post your Ticket/Scratchcard (at your own risk) to The National Lottery, PO Box 287, Watford, WD18 9TT.

£50,000+

Please call the National Lottery Line (see the Contact section) to find out how to claim. Prizes are paid by cheque, bank transfer or direct credit.

Non cash, annuity and instalments + Second Chance Draws

The way to claim these Prizes is set out in the Game Specific Rules and/or Game Procedures for the relevant game.

Draw-based games claim period

You must claim within 180 days of the relevant Draw date. You may get 7 extra days if you contact us within the 180 day limit, but you’ll need to bring your Ticket (with ID and a Prize Claim Form if required) to a Regional Centre. See the Rules (available at Retailers or our website) for full info.

Scratchcards claim period

You must claim within 180 days of the game closing. More info is in the Rules for Scratchcard Games. Closing dates are available from Retailers, online and by calling the National Lottery Line – see the Contact section. Second Chance Draws may have their own claim period (see the Game Procedures and /or Game Specific Rules).

Lost, damaged, stolen, destroyed Tickets or Tickets not produced by a Till-Point Terminal

There are special rules that apply in these circumstances – see the Rules (available at Retailers or our website) for full info.

Advisory services

You’ll get appropriate free legal and/or financial advice with a £50,000+ win.

Confidentiality

Your secret is safe with us. We’ll only reveal your identity with your written permission, unless we’re legally obliged to.

Please wait