Account Terms & Rules

The Account Terms and Rules shown below apply when you access your National Lottery account and play National Lottery Games online.

You can find out about our complaints procedure here, or alternatively, information about the complaints procedure can be found in Section 12 of the Rules for Draw-Based Games Played Online.

Account Terms

Account Terms

Edition 26a effective 12th September 2024

Our Account Terms have changed.

  • – We have clarified the checks we carry out after You open an Account (see Section 1.4).

Important Information

These Account Terms contain contractual terms and conditions which are binding on You. Please read them carefully.

Your attention is particularly drawn to the following terms:

  • – You can only register for an Account if You satisfy the conditions set out in Section 1.2. If You do not satisfy those conditions, Allwyn will not be liable to pay a Prize to You (see Section 1.7).
  • – You can only use Your Account when You are physically located in the UK or Isle of Man. If You use Your Account to play Games when You are not physically located in the UK or Isle of Man, Allwyn will not be liable to pay a Prize to You in respect of those Games (see Section 2.6).
  • – These Account Terms contain terms which limit or exclude Allwyn’s liability to You, including its liability to pay a Prize to You, in specified circumstances (see Sections 12.1, 12.2 and 12.3).
  • – In certain situations, Allwyn may be required to make decisions which affect You, including whether or not to pay a Prize to You. Provided these decisions are made reasonably by Allwyn, they will be final and binding on You (see Section 13).

The application of the Account Terms

These Account Terms (the “Terms”) set out the various rules and procedures that apply when You open an Account and use it to play National Lottery games online (including on mobile devices, the App and by direct debit) or for any other reason.

By accepting these Terms, You agree to be bound by the relevant documents below:

You can get copies of the documents by calling the Customer Care Team on 0333 234 44 33 (see the Telephone Enquiries section for call charges) or by writing to The National Lottery, PO Box 251, Watford WD18 9BR.

All words and phrases in these Terms that begin with a capital letter and have a specific meaning are explained below or in Section 16.

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Rules for Draw-Based Games Played Online

Rules for Draw-Based Games Played Online

Edition 22 effective 1st February 2024

Our Rules for Draw-Based Games Played Online have changed.

– We have replaced references to Camelot with references to Allwyn, the new operator of The National Lottery from 1st February 2024.

– We have formalised our policy that business accounts should not be used when playing by Direct Debit.

– We have included the right for Allwyn to carry out checks, including Sanctions Lists checks, when paying Prizes (see Rule 7.2).

Important Information

These Rules for Draw-Based Games Played Online (the “Rules”) contain contractual terms and conditions which are binding on You. Please read them carefully.

Your attention is specifically drawn to the following:

  • – You can only buy an Entry and play Games Played Online when You are physically located in the UK or Isle of Man. If You buy an Entry or play Games Played Online when You are not physically located in the UK or Isle of Man, Allwyn will not be liable to pay a Prize to You in respect of those Games (see Rule 1.10).
  • – Your Entry will only be valid if it is recorded on Allwyn’s Computer System (see Rule 1.4). Further, Allwyn is entitled to declare an entry invalid (and, if it does so, will not be liable to pay a Prize) if the Entry is not entered into the Draw, or the Draw is conducted without taking the Entry into account (see Rule 6.3(e)).
  • – A Prize will not be paid to You unless and until the relevant Entry has been validated by Allwyn in accordance with Rule 6.
  • – These Rules contain terms which limit or exclude Allwyn’s liability to You, including its liability to pay a Prize to You, in specified circumstances (see Rule 11).
  • – In certain situations, Allwyn may be required to make decisions which affect You, including whether or not to pay a Prize to You. Provided those decisions are made reasonably by Allwyn, they will be final and binding on You (see Rule 12 .1).

The application of these Rules

Together with the Account Terms, these Rules apply when You play any Draw-Based Game online, including buying Entries by Direct Debit or via the App. Each Draw-Based Game also has its own Game Procedures that apply, and certain Draw-Based Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules and Procedures, the Account Terms and the Privacy Policy, on the National Lottery website. You can also get copies of these documents by calling the Customer Care Team on 0333 234 44 33 (see the Telephone Enquiries section for call charges) or by writing to The National Lottery, PO Box 251, Watford WD18 9BR.

If You are playing Draw-Based Games at National Lottery retailers, the Rules for Draw-Based Games Played at Retailers apply.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 16.

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Rules for Interactive Instant Win Games

Rules for Interactive Instant Win Games

Edition 17 effective 1st February 2024

Our Rules for Interactive Instant Win Games have changed.

– We have replaced references to Camelot with references to Allwyn, the new operator of The National Lottery from 1st February 2024.

– We have included the right for Allwyn to carry out checks, including Sanctions Lists checks, when paying Prizes (see Rule 7.2).

Important Information

These Rules for Interactive Instant Win Games (the “Rules”) contain contractual terms and conditions which are binding on You. Please read them carefully.

Your attention is specifically drawn to the following:

  • – You can only buy a Play and play Instant Win Games when You are physically located in the UK or Isle of Man. If You buy a Play or play Instant Win Games when You are not physically located in the UK or Isle of Man, Allwyn will not be liable to pay a Prize to You in respect of those Games (see Rule 1.9).
  • – The outcome of all Instant Win Games is predetermined at the point You buy a Play. The outcome is not affected by You exercising any skill or judgement when playing the Instant Win Game (see Rule 3).
  • – You will only be entitled to claim the Prize (if any) that is shown on Allwyn’s Computer System as having been won for the relevant Play, irrespective of the outcome of the Play displayed on the Game Play Window (see Rule 4.2).
  • – A Prize will not be paid to You unless and until the Play in question has been validated by Allwyn in accordance with Rule 6.
  • – These Rules contain terms which limit or exclude Allwyn’s liability to You, including its liability to pay a Prize to You, in specified circumstances (see Rule 6 and Rule 11).
  • – In certain situations, Allwyn may be required to make decisions which affect You, including whether or not to pay a Prize to You. Provided those decisions are made reasonably by Allwyn, they will be final and binding on You (see Rule 12 .1).

The application of these Rules

Together with the Account Terms, these Rules apply when You play any National Lottery Instant Win Game on the Site or on the App. Each Instant Win Game also has its own Game Procedures that apply, and certain Instant Win Games may also have their own Game Specific Rules that apply from time to time.

You can view all National Lottery Rules, the Account Terms and the Privacy Policy, on the National Lottery website. The Game Procedures for each Game will be available to view on the device used to buy the Game (i.e. on the National Lottery website if buying the Game on the website, and on the App if buying the Game on the App).

You can also get copies of these documents by calling the Customer Care Team on 0333 234 44 33 (see the Telephone Enquiries section for call charges) or by writing to The National Lottery at PO Box 251, Watford WD18 9BR.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 15.

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